About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a welcoming third-place environment. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities thrive.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring our values to life daily. Whether in bustling urban stores or community hubs like our Springfield, Illinois location, Starbucks partners deliver moments of connection through handcrafted beverages and food. As a Shift Supervisor at Store# 08122 on Springfield-Monroe & Chatham, you'll play a pivotal role in upholding our high standards while advancing your career in a supportive, dynamic environment.

Role Overview

The Shift Supervisor position at Starbucks Coffee Company in Springfield, Illinois, is an exciting leadership opportunity for motivated individuals passionate about coffee, customer service, and team development. In this full-time role, you'll oversee store operations during your shift, ensuring seamless service, product quality, and partner performance. This position requires flexibility to work early mornings, evenings, weekends, nights, and holidays, making it ideal for those who thrive in a fast-paced retail setting.

As a Shift Supervisor, you'll bridge the gap between barista and store manager, delegating tasks, coaching partners, and maintaining our store operating policies. With at least six months of relevant experience, you'll direct the work of others while fostering a positive team culture. Located at Store# 08122 in Springfield, this role offers competitive pay estimated at $36,000-$46,000 annually, plus comprehensive benefits that set Starbucks apart in the retail and food service industry.

Key Responsibilities

Shift Supervisors at Starbucks are hands-on leaders who ensure every customer leaves with a smile. Core responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours that encompass early mornings, evenings, weekends, nights, and/or holidays to meet store needs.
• Upholding store operating policies and standards, including delivering quality beverages and food products, precise cash handling, and prioritizing store safety and security.
• Preparing and coaching partners in the preparation of food and beverages to standard recipes or customized orders, adapting for temperature, ingredient quantities, or substitutions.
• Delegating tasks to other employees and coordinating the efforts of two or more team members to optimize shift efficiency.

Daily Leadership Duties

During your shift, you'll direct partner activities, resolve customer issues promptly, and maintain a clean, inviting store atmosphere. Your ability to learn quickly and communicate effectively will be key to modeling Starbucks' customer obsession and operational excellence.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Springfield, Illinois, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Proven ability to direct the work of others in a fast-paced environment.
• Strong knowledge of the retail environment, with effective oral communication skills.
• Interpersonal skills to build relationships, work collaboratively in a team, and handle diverse customer needs.

No formal education beyond high school is required, but a passion for coffee and people is essential. Starbucks values diversity and provides reasonable accommodations throughout the hiring process.

Benefits & Perks

Starbucks offers industry-leading benefits that prioritize partner well-being and growth:

• Bean Stock: Equity grants that make you a partial owner of the company.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online).
• Spotify Premium: Complimentary subscription to enjoy your favorite music.
• Free Coffee and Food Markouts: Enjoy handcrafted beverages and food on every shift.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts. These benefits are available from day one for eligible partners, underscoring Starbucks' commitment to total rewards.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll access leadership training programs, mentorship, and clear paths to roles like Assistant Store Manager or beyond. Many of our district managers and executives started as baristas. With internal mobility across thousands of U.S. stores, your career trajectory is limitless. In Springfield, Illinois, you'll gain hands-on experience that propels you forward in the coffee industry or retail leadership.

Training and Development

From onboarding to ongoing workshops, Starbucks equips you with skills in customer service, operations, and management. Our culture of feedback and recognition ensures continuous improvement.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that values inclusivity, sustainability, and community impact. In Springfield, Illinois, you'll contribute to a store that serves as a local gathering spot while enjoying unparalleled benefits and growth opportunities. With competitive pay, flexible scheduling, and a supportive team, this Shift Supervisor role offers stability and excitement in the retail food sector. Stand out in job searches for 'Starbucks careers Springfield IL' or 'coffee industry jobs'—apply now to elevate your career.

Role FAQs

What hours will I work as a Shift Supervisor?

Flexible hours including early mornings, evenings, weekends, nights, and holidays, based on store needs.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks to two or more employees.

What benefits are available immediately?

Eligible partners receive benefits like free coffee markouts, Spotify Premium, and more from day one.

Is this a full-time position?

Yes, full-time employment with opportunities for overtime.

How do I apply for the Springfield store?

Search 'Starbucks Shift Supervisor Springfield IL' on our careers site and submit your application today.