Shift Supervisor - Starbucks Coffee Company in Surprise, Arizona

About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, passionately committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. With thousands of stores across the United States and globally, Starbucks offers premium coffee, handcrafted beverages, and fresh food in a welcoming third-place environment. Founded in 1971 in Seattle, Washington, the company has grown into a cultural icon, emphasizing ethical sourcing, sustainability, and partner (employee) well-being. In Surprise, Arizona, our store at Grand & Reems (#11326) embodies this mission, serving the local community with excellence.

Role Overview

As a Shift Supervisor at Starbucks in Surprise, Arizona, you'll play a pivotal role in leading your team during shifts, ensuring outstanding customer experiences, and upholding our high standards for product quality and store operations. This position is ideal for motivated individuals with retail or food service experience who thrive in dynamic, fast-paced environments. You'll coach baristas, manage daily tasks, and contribute to a positive store culture. Full-time opportunities offer competitive pay, comprehensive benefits, and pathways for advancement within Starbucks.

Key Responsibilities

Shift Supervisors at Starbucks are the backbone of store operations. Your key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, demonstrating reliability with or without reasonable accommodations.
• Working flexible hours, including early mornings, evenings, weekends, nights, and holidays to meet store needs.
• Ensuring compliance with store operating policies, including quality beverage and food preparation, cash handling, safety, and security protocols.
• Coaching team members in preparing food and beverages to standard recipes or customizing orders based on customer preferences, such as adjustments in temperature, ingredients, or quantities.
• Delegating tasks and coordinating the work of two or more employees, directing workflows to optimize efficiency and service.

Daily Leadership Duties

During your shift, you'll actively direct the work of others, foster teamwork, and resolve issues swiftly to keep the store running smoothly. This hands-on role demands strong decision-making and a customer-first mindset.

Qualifications & Requirements

To succeed as a Shift Supervisor at our Surprise, AZ location, you'll need:

• At least six months of experience in a customer-facing role involving constant interaction and fulfilling requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to learn quickly and adapt to Starbucks procedures.
• Effective oral communication skills and strong interpersonal abilities to build relationships with team members and customers.
• Knowledge of the retail environment and ability to work collaboratively as part of a team.
• Availability for flexible scheduling, including weekends and holidays.

Preferred Traits

We're looking for proactive leaders who excel in high-volume settings, prioritize safety, and embody Starbucks' values of inclusivity and excellence.

Benefits & Perks

Starbucks invests in its partners with industry-leading benefits from day one:

• Bean Stock: Equity grants that make you a shareholder in Starbucks' success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online), empowering your education without debt.
• Spotify Premium: Complimentary subscription to enjoy music on the job and beyond.
• Free Coffee & Food Markouts: Enjoy handcrafted beverages and food items during shifts.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll receive ongoing training through Starbucks College Achievement Plan and leadership programs. Many partners advance to roles like Store Manager, District Manager, or corporate positions. Our internal mobility rate is high—over 70% of store managers started as hourly partners. In Surprise, Arizona, this role is a launchpad for long-term success in the coffee industry.

Training & Development

Access digital learning platforms, mentorship, and tuition-free education to build skills in management, operations, and beyond.

Why Join Starbucks

Joining Starbucks means more than a job—it's a community. Work in a supportive environment where your contributions matter. In Surprise, AZ, lead a team that delights customers daily while enjoying work-life balance and premium benefits. Starbucks' focus on diversity, equity, and inclusion ensures every partner feels valued. With sustainable practices like ethically sourced coffee and eco-friendly stores, you'll contribute to a positive global impact.

Role FAQs

What is the estimated salary for this role?

Estimated $36,000 - $46,000 USD yearly, based on market rates for Surprise, AZ, with opportunities for tips and performance bonuses.

Is this a full-time position?

Yes, full-time with flexible scheduling.

What experience is required?

Six months in customer service and task delegation.

Does Starbucks offer benefits immediately?

Yes, eligible partners receive benefits from day one, including tuition coverage and 401(k).

How do I apply?

Search for Store# 11326 on Starbucks careers site and submit your application today!

This role at Starbucks in Surprise, Arizona, offers premium opportunities in a beloved brand. Apply now to elevate your career.