About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a welcoming third-place environment. In Canada, Starbucks operates thousands of locations, including vibrant stores like Store# 22838 at Castlefield & Caledonia in Toronto, ON. We are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to fostering inclusive communities and sustainable practices.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in Toronto, ON, you will play a pivotal role in leading store operations during your shift. This position is perfect for motivated individuals with retail experience who thrive in fast-paced environments and are passionate about team leadership and customer satisfaction. Reporting to the store manager, you will support partners (team members), ensure operational excellence, and uphold Starbucks' legendary service standards. This full-time role offers a dynamic opportunity to grow within a supportive culture while enjoying competitive pay estimated at $42,000–$52,000 CAD annually, based on market rates for Toronto's retail and food sector.

Key Responsibilities

Your day-to-day duties will keep the store running smoothly and partners motivated:

• Assist with new partner training by positively reinforcing successful performance and providing respectful, encouraging coaching as needed.
• Provide constructive feedback to the store manager on partner performance during your shift.
• Contribute to a positive team environment by recognizing changes in partner morale or performance and promptly communicating them to leadership.
• Deliver legendary customer service to all guests with a 'customer comes first' attitude, building genuine connections.
• Develop positive relationships with your shift team by understanding and addressing individual motivations, needs, and concerns.
• Execute store operations seamlessly, including providing quality beverages, whole bean coffee, and food products by strictly adhering to recipe and presentation standards.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Toronto, ON, you should bring the following:

• Ability to direct the work of others and lead by example.
• Quick learning aptitude to master Starbucks standards rapidly.
• Effective oral communication skills for coaching and customer interactions.
• Knowledge of the retail environment, ideally in food or beverage service.
• Strong interpersonal skills to build team rapport and resolve concerns.
• Proven ability to work collaboratively as part of a team.

No formal degree is required, but prior supervisory experience in retail or hospitality is highly valued. Flexibility for shift work, including evenings and weekends, is essential in this role.

Benefits & Perks

At Starbucks, we invest in our partners with industry-leading benefits designed to support your well-being and future:

• Bean Stock: Receive Starbucks stock grants as part of your compensation, making you a true partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online), empowering your education without debt.
• Spotify Premium: Enjoy a complimentary subscription to stream your favorite music on the job and beyond.
• Free Coffee & Merchandise Markouts: Complimentary handcrafted beverages, food items, and partner-exclusive discounts on merchandise.
• 401(k) Match: Generous company matching contributions to help you build retirement savings (adapted for Canadian partners via RRSP equivalents).

Additional perks include comprehensive health benefits, paid time off, mental health resources, and employee assistance programs tailored for Canadian partners.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll have access to leadership training programs, mentorship from district managers, and clear pathways to roles like Assistant Store Manager, Store Manager, and beyond. Many of our top executives started as baristas or shift supervisors. With internal promotion rates among the highest in retail, your career at Starbucks in Toronto can lead to district leadership, corporate opportunities, or even international assignments. We offer ongoing coaching, performance feedback, and tuition support to fuel your ambitions.

Why Join Starbucks

Joining Starbucks as a Shift Supervisor in Toronto means more than a job—it's a chance to be part of a purpose-driven company that values diversity, equity, inclusion, and sustainability. Work in a supportive environment where your contributions matter, from perfecting lattes to inspiring teams. In Toronto's bustling Castlefield & Caledonia location, you'll connect with diverse communities while enjoying the perks of a global brand. With competitive pay, unbeatable benefits, and endless growth, Starbucks offers stability and excitement in Canada's thriving coffee industry.

Role FAQs

Q: What is the estimated salary for this role?
A: Based on Toronto market rates for shift supervisors in retail/food service, expect $42,000–$52,000 CAD per year, with opportunities for performance bonuses.

Q: Is this a full-time position?
A: Yes, this is a full-time role offering stable hours and benefits eligibility.

Q: What shifts will I work?
A: Shifts vary, including mornings, afternoons, evenings, and weekends to cover store needs.

Q: Do I need prior experience?
A: Retail or leadership experience is preferred but not mandatory; we provide comprehensive training.

Q: How do I apply?
A: Visit Starbucks careers site, search for Store# 22838 in Toronto, ON, and submit your application today!

Ready to lead the next shift at Starbucks? Apply now and brew your future with us.