About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a commitment to sustainability. At Starbucks, we create inviting spaces where communities connect over handcrafted beverages and fresh food. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. As a Shift Supervisor in Tottenville, New York, you'll play a pivotal role in upholding this legacy while advancing your career in a dynamic retail environment.

Role Overview

The Shift Supervisor position at Starbucks Store# 19195 in Tottenville, Staten Island, is a leadership role perfect for motivated individuals with retail experience. In this full-time position, you'll oversee store operations during your shift, ensuring top-tier service, product quality, and team performance. You'll coach baristas, manage customer interactions, and maintain the high standards that define Starbucks. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this role offers the opportunity to grow within a supportive, fast-paced team. If you thrive in a retail setting and have a passion for coffee and people, this Shift Supervisor job in Tottenville, NY, is your next step.

Key Responsibilities

As a Shift Supervisor, your daily duties are hands-on and impactful:

• Oversee regular and consistent attendance, punctuality, and adherence to store operating policies, including cash handling, safety, and security—with or without reasonable accommodations.
• Deliver quality beverages and food products while coaching team members on standard recipes and customizations like temperature adjustments or ingredient substitutions.
• Delegate tasks to employees and coordinate the efforts of two or more team members to ensure smooth operations.
• Direct the work of others, fostering a collaborative environment that prioritizes customer satisfaction.
• Maintain a clean, safe store while building relationships with customers and teammates.

Daily Leadership Focus

Expect to handle peak-hour rushes, resolve customer requests promptly, and model Starbucks' customer-obsessed culture. Your ability to learn quickly and communicate effectively will drive shift success.

Qualifications & Requirements

To excel as a Shift Supervisor at Starbucks in Tottenville:

• At least six months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Availability for flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Strong interpersonal skills, effective oral communication, and the ability to work as part of a team.
• Knowledge of retail environments and the capacity to build lasting relationships.

No formal education beyond high school is required, but a passion for hospitality and quick learning are essential. Starbucks values diverse backgrounds and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University at no cost.
• Bean Stock: Equity grants that make you a partner in our success.
• Spotify Premium: Enjoy ad-free music to enhance your workday vibe.
• Free Coffee & Food Markouts: Indulge in complimentary handcrafted beverages and pastries.
• 401(k) Match: Secure your future with generous company matching contributions.

Additional perks include health insurance, paid time off, mental health resources, and employee discounts. These benefits support your well-being and professional growth from day one.

Career Growth at Starbucks

Starbucks invests in your future with robust development programs. Shift Supervisors often advance to roles like Assistant Store Manager or Store Manager within 1-2 years. Our internal mobility rate exceeds 150,000 promotions annually. Access leadership training, mentorship, and online courses via the Starbucks College Achievement Plan. In Tottenville, you'll join a network of stores offering paths to district management and beyond. Many executives started as baristas—your leadership journey begins here.

Training & Development

New hires receive comprehensive onboarding, including barista skills, food safety certification, and supervisory workshops. Ongoing coaching ensures you're equipped for success.

Why Join Starbucks

Choosing Starbucks means more than a job—it's a community. In Tottenville, NY, our store serves a vibrant neighborhood, blending local charm with global brand power. Enjoy competitive pay estimated at $38,000-$48,000 annually (based on market rates for New York retail supervisors), plus tips and bonuses. Work with cutting-edge equipment, sustainable practices like ethically sourced beans, and a culture that champions inclusivity. Starbucks partners logged over 20 million volunteer hours last year, proving our commitment to giving back. Join us to lead with purpose, sip premium coffee daily, and build a rewarding career.

Role FAQs

Q: Is this a full-time role? Yes, full-time with flexible scheduling.

Q: What experience is needed? Six months customer service and delegation experience.

Q: Are benefits immediate? Eligible after introductory period; tuition coverage available upfront.

Q: How do I apply? Visit Starbucks careers site and search Store# 19195, Tottenville.

Q: Does Starbucks support career advancement? Absolutely—over 70% of managers are promoted internally.

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