About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are a community builder, committed to ethical sourcing, sustainability, and creating inspiring experiences for our partners (that's what we call our employees) and customers alike. In Troy, Michigan, our store at Somerset Collection - North embodies this mission, offering a welcoming space for locals to connect over exceptional coffee.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in Troy, Michigan, you will play a pivotal role in leading your team during shifts, ensuring smooth operations, and delivering the Starbucks experience. This position is ideal for motivated individuals with retail or food service experience who thrive in fast-paced environments. You will coach baristas, manage daily tasks, and uphold our high standards for quality beverages and customer service. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this full-time role offers a dynamic entry into leadership at one of the most admired brands in the world.

Key Responsibilities

Shift Supervisors at Starbucks are the backbone of store operations. Your key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours to meet store needs, including early mornings, evenings, weekends, nights, and holidays.
• Ensuring compliance with store operating policies and standards, such as providing quality beverages and food products, cash handling, and maintaining store safety and security.
• Preparing and coaching the preparation of food and beverages according to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to keep operations running efficiently.

Leadership and Team Direction

Direct the work of others, build strong relationships, and foster a positive team environment. Your ability to communicate effectively and work collaboratively will drive success during every shift.

Qualifications & Requirements

To excel as a Shift Supervisor at Starbucks in Troy, MI, you should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating the efforts of two or more employees.
• Strong ability to direct the work of others and learn quickly in a dynamic retail setting.
• Effective oral communication skills, knowledge of the retail environment, and robust interpersonal abilities.
• Proven capacity to work as part of a team and build lasting relationships with colleagues and customers.

No formal degree is required, but a passion for coffee, people, and leadership is essential. Starbucks values diversity and provides reasonable accommodations where needed.

Benefits & Perks

Starbucks offers industry-leading benefits to support your well-being and growth:

• Bean Stock: Equity in the company through stock options, making you a true partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online), opening doors to new career paths.
• Spotify Premium: Enjoy ad-free music to soundtrack your life.
• Free Coffee and Food Markouts: Complimentary drinks and food during shifts, plus discounts for friends and family.
• 401(k) with Company Match: Secure your future with robust retirement savings support.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and exclusive partner discounts on travel, fitness, and more. Joining Starbucks means investing in yourself.

Career Growth at Starbucks

Starbucks is committed to your professional development. As a Shift Supervisor, you'll receive hands-on training, leadership coaching, and opportunities to advance quickly. Many of our district managers and store managers started in hourly roles. With internal promotions, mentorship programs, and tuition assistance, the path to roles like Assistant Store Manager or beyond is clear. In Troy, Michigan, you'll join a supportive district with proven upward mobility. Starbucks promotes over 70% of leadership positions from within, ensuring your hard work pays off.

Training and Development

From day one, you'll access Starbucks University for online courses, barista certifications, and management tracks. We invest in your success because your growth fuels ours.

Why Join Starbucks

Choosing Starbucks means joining a purpose-driven company that prioritizes people, planet, and profit. In Troy, MI, at Somerset Collection - North, you'll contribute to a vibrant community hub while enjoying competitive pay estimated at $36,000-$46,000 annually, flexible scheduling, and unparalleled benefits. Our culture celebrates inclusivity, innovation, and impact—whether sourcing ethically grown coffee or creating moments of connection. With global reach and local heart, Starbucks offers stability in the retail sector and excitement in the coffee industry. Stand out in your career; apply for Shift Supervisor today and brew your future with us.

Role FAQs

What is the work schedule like?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to support store operations.

Is prior leadership experience required?

Yes, at least six months delegating tasks to two or more employees.

What benefits are available immediately?

Free coffee/food markouts start day one; full benefits like health insurance and tuition coverage follow eligibility.

How does Starbucks support career advancement?

Through internal promotions, training programs, and 100% tuition coverage for ASU Online degrees.

Is this a full-time position?

Yes, full-time role with opportunities for overtime and growth.