Shift Supervisor - Starbucks Coffee Company in University Park, Maryland

About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, renowned for its premium coffee, handcrafted beverages, and inviting store environments. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 locations worldwide. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest Arabica coffee to creating a welcoming third place between home and work.

In University Park, Maryland, our store (#22910 in Riverdale Park area) embodies this ethos, serving the local community with exceptional service and products. As a Shift Supervisor, you'll play a pivotal role in upholding our standards and fostering a positive team culture.

Role Overview

The Shift Supervisor position at Starbucks in University Park, Maryland, is a dynamic leadership role perfect for motivated individuals with retail experience. You'll oversee store operations during your shift, ensuring top-notch customer service, product quality, and team performance. This full-time opportunity offers flexible hours, including early mornings, evenings, weekends, nights, and holidays, allowing you to balance work with life while advancing your career in a supportive environment.

With a focus on coaching baristas, managing daily tasks, and maintaining our high standards for food and beverage preparation, this role is ideal for those who thrive in fast-paced retail settings and enjoy building relationships with customers and teammates alike.

Key Responsibilities

Operational Excellence

Ensure regular and consistent attendance and punctuality, upholding store operating policies and standards. This includes providing quality beverages and food products, accurate cash handling, and prioritizing store safety and security, with or without reasonable accommodations.

Team Leadership

Delegate tasks to other employees and coordinate the efforts of two or more team members. Direct the work of others effectively, coaching the preparation of food and beverages to standard recipes or customizing orders based on customer preferences, such as temperature adjustments or ingredient substitutions.

Customer Focus

Interact constantly with customers, fulfilling their requests with enthusiasm. Leverage your strong interpersonal skills to build relationships, work seamlessly as part of a team, and contribute to a positive store atmosphere.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks, you'll need:

• At least six (6) months of experience in a customer-facing role requiring constant interaction and request fulfillment.
• Six (6) months of experience delegating tasks or coordinating two or more employees.
• Availability for flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Ability to learn quickly, with effective oral communication skills and knowledge of the retail environment.
• Strong interpersonal skills, team collaboration abilities, and the capacity to direct others' work.

No formal education beyond high school is required, but a passion for coffee, customer service, and leadership is essential. Starbucks provides training to help you excel.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart:

• Bean Stock: Receive stock grants as part of your compensation, making you a partner in our success.
• 100% Tuition Coverage: Pursue your degree online through Arizona State University (ASU) with full tuition reimbursement.
• Spotify Premium: Enjoy a complimentary subscription to enhance your daily playlist.
• Free Coffee and Drink Markouts: Indulge in complimentary handcrafted beverages and food items during shifts.
• 401(k) with Company Match: Secure your future with retirement savings and generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and employee discounts. We prioritize work-life balance and inclusivity for all partners.

Career Growth at Starbucks

Starbucks invests in your development with clear paths to advancement. Many of our district managers and store managers started as Shift Supervisors. Access leadership training, mentorship programs, and opportunities to relocate or specialize in areas like operations or merchandising. With our global footprint, your career can take you anywhere—from local leadership to international roles.

Why Join Starbucks

Joining Starbucks means becoming part of a purpose-driven company that values diversity, equity, and inclusion. In University Park, Maryland, you'll contribute to a vibrant community hub while enjoying competitive pay (estimated $38,000-$48,000 annually), comprehensive benefits, and a supportive culture. Our commitment to sustainability, ethical sourcing, and community impact makes every shift meaningful. Whether you're passionate about coffee or leadership, Starbucks empowers you to brew your best future.

Role FAQs

What is the estimated salary for this role?

Based on market rates for Shift Supervisors in Maryland's retail/food sector, expect $38,000-$48,000 per year, depending on experience and performance.

Is this a full-time position?

Yes, this is a full-time role with flexible scheduling to fit your lifestyle.

What benefits does Starbucks offer Shift Supervisors?

Enjoy Bean Stock, 100% ASU Online tuition coverage, Spotify Premium, free drinks, 401(k) match, and more.

Do I need prior supervisory experience?

At least six months delegating tasks to others is required, along with customer service experience.

How do I apply?

Search for Store# 22910 in Riverdale Park/University Park, MD, on Starbucks careers site and submit your application today!