About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 locations globally, serving millions of customers daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a premium brand synonymous with high-quality coffee, exceptional customer service, and a welcoming third-place environment. In Canada, Starbucks operates hundreds of stores, including in vibrant communities like Victoria, BC. We pride ourselves on sourcing ethically grown coffee, fostering inclusive workplaces, and committing to sustainability through initiatives like our Greener Stores and resource-positive goals. As a Shift Supervisor at Starbucks in Victoria Harbour (Store# 71456), you'll be part of a company that values partners (that's what we call our employees) and invests in their success.

Role Overview

The Shift Supervisor role at Starbucks Coffee Company in Victoria, BC, is a dynamic leadership position perfect for motivated individuals passionate about coffee, customer service, and team development. Reporting to the store manager, you'll oversee shift operations, coach partners, and ensure every customer leaves with a smile. This full-time opportunity offers hands-on experience in retail management within the fast-paced coffee industry. With competitive pay estimated at $42,000-$52,000 CAD annually (based on market rates for Victoria, BC), plus comprehensive benefits, it's an ideal step for career advancement at Starbucks.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties focus on operational excellence and team leadership:

• Assist with new partner training by positively reinforcing successful performance and providing respectful, encouraging coaching.
• Provide constructive feedback to the store manager on partner performance during your shift.
• Contribute to a positive team environment by recognizing changes in morale or performance and communicating them promptly.
• Deliver legendary customer service with a 'customer comes first' attitude, building genuine connections.
• Develop positive relationships with your shift team by addressing individual motivations, needs, and concerns.
• Execute store operations seamlessly, including adhering to recipe and presentation standards for quality beverages, whole bean coffee, and food products.

Qualifications & Requirements

To thrive as a Shift Supervisor at Starbucks in Victoria, BC, you'll need:

• Ability to direct the work of others and lead by example.
• Quick learning aptitude to master Starbucks standards and procedures.
• Effective oral communication skills for coaching and customer interactions.
• Knowledge of the retail environment, preferably in food or beverage service.
• Strong interpersonal skills to build team rapport and customer loyalty.
• Proven ability to work collaboratively as part of a team.

No formal degree is required, but prior supervisory experience in retail or hospitality is a plus. Flexibility for shifts, including evenings and weekends, is essential in this role.

Benefits & Perks

Starbucks offers industry-leading benefits to support your well-being and growth:

• Bean Stock: Equity in the company through stock options, making you a true partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees from Arizona State University (ASU Online).
• Spotify Premium: Complimentary subscription to enjoy your favorite music on the job and beyond.
• Free Coffee & Food Markouts: Enjoy Starbucks products daily with partner markouts.
• 401(k) Match: Generous company matching on retirement savings (adapted for Canadian plans like RRSP contributions).

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts.

Career Growth at Starbucks

Starbucks is committed to promoting from within—over 70% of our leaders started in frontline roles. As a Shift Supervisor in Victoria, you'll gain skills in operations, leadership, and customer experience, paving the way for roles like Store Manager, District Manager, or even corporate positions. Our robust training programs, mentorship opportunities, and leadership development courses ensure you have the tools to advance. Many partners progress to multi-unit management or innovative areas like product development and sustainability.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to impact lives through coffee. In Victoria, BC, you'll work in a picturesque store at Victoria Harbour, serving a diverse community that values quality and connection. Our culture emphasizes inclusivity, work-life balance, and purpose-driven work. With global reach and local heart, Starbucks empowers you to bring your best while enjoying unmatched stability and growth in the retail sector. Stand out in the coffee industry jobs market—apply for this Shift Supervisor role today and brew your future with us.

Role FAQs

Q: What shifts will I work?
A: Shifts vary, including mornings, afternoons, evenings, and weekends to cover store needs.

Q: Is experience required?
A: Retail or customer service experience is preferred, but we provide comprehensive training.

Q: What are the salary expectations?
A: Estimated $42,000-$52,000 CAD yearly, based on Victoria, BC market rates, with performance incentives.

Q: How do benefits like Bean Stock work for Canadian partners?
A: Canadian partners receive equivalent equity grants and retirement matching tailored to local regulations.

Q: Can I advance quickly?
A: Yes, with proven performance, promotion paths are rapid and supported by training.