About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a welcoming third-place environment. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest arabica coffee to creating inclusive spaces where communities thrive.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring our vision to life daily. Whether in bustling urban stores or suburban locations like Waukegan, Illinois, our teams deliver the Starbucks Experience with passion and precision. As a Shift Supervisor at Store# 09646 on Waukegan & Lakehurst, you'll play a pivotal role in upholding our standards of excellence.

Role Overview

The Shift Supervisor position at Starbucks Coffee Company in Waukegan, Illinois, is a dynamic leadership role perfect for motivated individuals with retail experience. In this full-time position, you'll oversee store operations during your shift, ensuring seamless service, product quality, and team performance. You'll coach baristas, handle customer interactions, and maintain our high standards for food and beverage preparation. This role requires flexibility, strong communication, and a passion for the retail environment.

Shift Supervisors at Starbucks are the backbone of our stores, stepping up to lead when it matters most. With opportunities for quick advancement, this position offers a launchpad for long-term careers in one of the most admired brands in the world. Estimated salary ranges from $36,000 to $46,000 annually, based on market rates for Waukegan, IL, reflecting competitive pay in the retail and food service sector.

Key Responsibilities

As a Shift Supervisor, your day-to-day duties are hands-on and impactful:

• Maintain regular and consistent attendance and punctuality, demonstrating reliability with or without reasonable accommodations.
• Be available to work flexible hours, including early mornings, evenings, weekends, nights, and holidays to meet store needs.
• Ensure compliance with store operating policies and standards, including providing high-quality beverages and food products, accurate cash handling, and upholding safety and security protocols.
• Prepare and coach the preparation of food and beverages according to standard recipes or customized for customers, handling changes like temperature adjustments, ingredient quantities, or substitutions.
• Leverage at least six months of experience in delegating tasks to other employees and coordinating the efforts of two or more team members to keep operations running smoothly.

Leadership Focus

Direct the work of others with confidence, fostering a positive team environment while building relationships and delivering the Starbucks Experience to every customer.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Waukegan, IL, you'll need:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others effectively.
• Quick learning aptitude to master Starbucks procedures rapidly.
• Strong oral communication skills for team coaching and customer service.
• In-depth knowledge of the retail environment.
• Exceptional interpersonal skills and the ability to work collaboratively as part of a team.
• Proven ability to build lasting relationships with customers and colleagues.

No formal education beyond high school is required, but a passion for coffee, service, and leadership is essential. Reasonable accommodations are available for qualified individuals with disabilities.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University (ASU) with full tuition reimbursement—no strings attached.
• Bean Stock: Receive Starbucks stock grants as an eligible partner, sharing in the company's success.
• Spotify Premium: Enjoy a complimentary subscription to stream your favorite music on the job and beyond.
• Free Coffee & Drink Markouts: Take home coffee, tea, and food items daily to savor the Starbucks difference.
• 401(k) with Company Match: Secure your future with retirement savings and generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and partner discounts. These benefits are available from day one for eligible roles, making Starbucks a top choice for retail careers.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll receive ongoing training through our world-class programs, including leadership workshops and barista mastery courses. Many of our district managers, store managers, and executives started as hourly partners. In Waukegan and across the U.S., promotion rates are high—over 70% of management roles are filled internally. Advance to roles like Assistant Store Manager, Store Manager, or beyond, with paths into operations, merchandising, and corporate opportunities.

Our commitment to diversity, equity, and inclusion ensures everyone has a seat at the table. Join a company where your growth is as important as our coffee.

Why Join Starbucks

Choosing Starbucks means joining a purpose-driven organization that values community, sustainability, and innovation. In Waukegan, Illinois, our store at Waukegan & Lakehurst serves a vibrant neighborhood, offering you the chance to make a local impact. Enjoy a supportive culture, competitive pay, and benefits that rival any in retail. With flexible scheduling and rapid advancement, this Shift Supervisor role is your gateway to a rewarding career. Starbucks isn't just a job—it's a movement.

Role FAQs

What is the salary for this Shift Supervisor role?

Estimated at $36,000–$46,000 USD yearly, based on local Waukegan, IL market rates, with potential for performance bonuses.

Is this a full-time position?

Yes, full-time employment with flexible shift scheduling.

What experience is required?

Six months in customer service and six months delegating tasks; retail knowledge preferred.

Does Starbucks offer benefits immediately?

Eligible partners receive benefits like tuition coverage and stock grants from day one.

How do I apply?

Search for Store# 09646 on Starbucks careers site and submit your application today!

This role embodies Starbucks' promise of excellence. Apply now to lead the shift in Waukegan.