About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 stores in more than 80 countries. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon synonymous with premium coffee, exceptional customer service, and a commitment to sustainability. At Starbucks, we are more than just a coffee company; we are a community of passionate individuals dedicated to inspiring and nurturing the human spirit. Our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. In Waukesha, Wisconsin, our store at Moreland & Longview (Store# 68665) embodies this ethos, serving as a welcoming third place for locals to connect, relax, and enjoy handcrafted beverages.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in Waukesha, Wisconsin, you will play a pivotal role in leading our store team during shifts. This position is ideal for motivated leaders with retail experience who thrive in fast-paced environments. You will oversee operations, coach baristas, ensure top-tier customer service, and uphold Starbucks' high standards for food and beverage quality. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this full-time role offers the chance to grow within a supportive, dynamic team. If you have at least six months of customer-facing and supervisory experience, this is your opportunity to advance your career at one of the most admired brands in the world.

Key Responsibilities

Shift Supervisors at Starbucks are the backbone of store operations. Your key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available to work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, handling recipe changes like temperature, ingredient quantities, or substitutions.
• Delegating tasks to other employees and coordinating the tasks of two or more team members to ensure smooth operations.

Leadership and Team Support

Direct the work of others, build strong relationships, and foster a collaborative team environment. Your ability to communicate effectively and work as part of a team will be crucial in motivating baristas and delivering outstanding guest experiences.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Waukesha, you should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating the work of two or more employees.
• Strong interpersonal skills, effective oral communication, and the ability to learn quickly.
• Knowledge of the retail environment and the ability to direct others.
• Availability for flexible scheduling and commitment to regular attendance.

No formal education beyond high school is required, but a passion for coffee, customer service, and leadership is essential. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits to support your well-being and growth:

• 100% Tuition Coverage: Pursue your degree online through Arizona State University (ASU) with Starbucks covering the full cost.
• Bean Stock: Receive Starbucks stock grants as part of your compensation, making you a partner in our success.
• Spotify Premium: Enjoy a complimentary subscription to enhance your daily playlist.
• Free Coffee and Food Markouts: Take home beverages and food items during shifts to savor the Starbucks experience.
• 401(k) with Company Match: Secure your future with retirement savings and generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and employee discounts.

Career Growth at Starbucks

Starbucks invests in your development with world-class training programs, leadership courses, and clear paths to promotion. Many of our district managers and store managers started as shift supervisors. With opportunities to relocate, pursue corporate roles, or even open your own licensed store, the sky's the limit. Our commitment to internal mobility means 80% of leadership positions are filled by current partners.

Training and Development

From day one, you'll receive hands-on training in barista skills, food safety, customer service excellence, and supervisory best practices. Ongoing coaching ensures you stay ahead in the coffee industry.

Why Join Starbucks

Joining Starbucks as a Shift Supervisor in Waukesha means becoming part of a purpose-driven company that prioritizes people, communities, and the planet. We offer competitive pay estimated at $36,000-$46,000 annually (based on market rates for the role in Wisconsin), a supportive culture, and the chance to make a real impact. Whether you're building customer loyalty, mentoring future leaders, or contributing to our sustainability goals like sourcing ethically grown coffee, your work matters. In Waukesha, you'll serve a vibrant community while enjoying the perks of working for a Fortune 500 company renowned for its partner-first approach.

Role FAQs

What is the estimated salary for this role?

Based on retail/food sector rates in Waukesha, WI, expect $36,000-$46,000 USD yearly, with opportunities for performance bonuses and tips.

Is this a full-time position?

Yes, this is a full-time role with flexible scheduling to fit your lifestyle.

What experience is required?

Six months in customer service and six months delegating tasks; retail or food service experience is ideal.

Does Starbucks offer benefits immediately?

Benefits like tuition coverage and 401(k) are available to eligible partners after a short waiting period.

How do I apply?

Search for Store# 68665 on Starbucks careers site and submit your application today!