Shift Supervisor - Starbucks Coffee Company, West Chester, Pennsylvania

About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, passionately committed to ethically sourcing premium arabica coffee and crafting handcrafted beverages, fresh food, and premium teas. With over 38,000 stores globally, Starbucks creates a welcoming third place between work and home where communities connect. Founded in 1971 in Seattle, Washington, the company has grown into a cultural icon, emphasizing sustainability, partner (employee) well-being, and innovation. In West Chester, Pennsylvania, our store at 1304 Wilmington Pike embodies this mission, serving the local community with excellence every day.

Role Overview

As a Shift Supervisor at Starbucks Coffee Company in West Chester, PA, you'll lead from the front lines, inspiring a team of baristas to deliver the Starbucks Experience. This dynamic role involves overseeing store operations during shifts, ensuring top-tier customer service, and maintaining our high standards for food and beverage quality. Shift Supervisors are key to fostering a positive store environment, coaching partners, and driving operational excellence. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, this position offers a fast-paced retail leadership opportunity in the heart of West Chester.

Key Responsibilities

Shift Supervisors at Starbucks play a pivotal role in daily operations. Core duties include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Ensuring availability for flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Upholding store operating policies and standards, such as providing quality beverages and food products, cash handling, and store safety/security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to keep shifts running smoothly.

Leadership Focus

Direct the work of others while building strong team relationships. Leverage your ability to learn quickly and communicate effectively to motivate partners and resolve issues on the spot.

Qualifications & Requirements

To thrive as a Shift Supervisor at Starbucks in West Chester, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfillment of customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Proven ability to direct the work of others and work collaboratively as part of a team.
• Strong interpersonal skills, effective oral communication, and knowledge of the retail environment.
• Ability to build relationships with customers and partners alike.

No formal education beyond high school is required, but a passion for coffee, customer service, and leadership is essential. Reasonable accommodations are available for qualified individuals with disabilities.

Benefits & Perks

Starbucks invests in its partners with industry-leading benefits designed to support your well-being and future:

• 100% Tuition Coverage: Starbucks College Achievement Plan covers full tuition for online bachelor's degrees at Arizona State University (ASU Online).
• Bean Stock: Equity grants that make you a partial owner in the company, with real financial upside.
• Spotify Premium: Free subscription to enjoy music on the job and beyond.
• Free Coffee & Markouts: Enjoy complimentary handcrafted beverages and food items during shifts, plus markouts for personal use.
• 401(k) Match: Generous company matching contributions to help you save for retirement.

Additional perks include health insurance, paid time off, mental health resources, and exclusive partner discounts on products and travel.

Career Growth at Starbucks

Starbucks is committed to partner development. As a Shift Supervisor in West Chester, you'll gain hands-on leadership experience that paves the way for advancement to roles like Assistant Store Manager, Store Manager, or District Manager. Our robust training programs, mentorship opportunities, and internal mobility have helped thousands of partners climb the ladder. Many start as baristas and rise to executive positions. With a focus on diversity, equity, and inclusion, Starbucks provides clear paths for growth in the coffee industry and retail leadership.

Training & Development

From day one, you'll receive comprehensive onboarding, ongoing coaching, and access to Starbucks University for skill-building courses. Advance your career with leadership workshops and performance-based promotions.

Why Join Starbucks

Joining Starbucks as a Shift Supervisor means more than a job—it's a chance to be part of a purpose-driven company that impacts millions daily. In West Chester, PA, you'll contribute to a vibrant community hub while enjoying competitive pay (estimated $36,000-$46,000 annually), flexible scheduling, and unparalleled benefits. Experience the pride of crafting moments of connection over coffee, all while building a rewarding career. Starbucks values every partner, offering a supportive culture where your voice matters and your growth is prioritized.

Role FAQs

What is the estimated salary for this role?

Based on market rates for Shift Supervisors in Pennsylvania's retail/food sector, expect $36,000-$46,000 USD yearly, with opportunities for tips, bonuses, and raises.

Is this a full-time position?

Yes, this is a full-time role with flexible shift scheduling.

What experience is required?

Six months in customer service and six months delegating tasks to others.

Does Starbucks offer benefits immediately?

Eligible partners receive benefits like tuition coverage and 401(k) from day one, with others vesting quickly.

How do I apply?

Search for Store# 07833 on Starbucks careers site and submit your application today!

Starbucks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.