About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving millions of customers daily with premium coffee, handcrafted beverages, and fresh food. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon, operating over 38,000 stores in more than 80 countries. At Starbucks, we are more than just a coffee company; we are committed to inspiring and nurturing the human spirit—one person, one cup, and one neighborhood at a time. Our mission drives everything we do, from ethically sourcing the finest Arabica coffee to creating inclusive spaces where communities connect.

In the United States, Starbucks employs hundreds of thousands of partners (that's what we call our employees) who bring our values to life. Joining Starbucks means becoming part of a purpose-driven organization that prioritizes sustainability, diversity, equity, and inclusion. Whether you're passionate about coffee craftsmanship or leadership in retail, Starbucks offers unparalleled opportunities to thrive.

Role Overview

As a Shift Supervisor at Starbucks Store #10561 on Central City Pkwy in Westland, Michigan, you will play a pivotal role in delivering the Starbucks Experience. This leadership position involves overseeing shift operations, coaching baristas, ensuring operational excellence, and creating welcoming moments for customers. Shift Supervisors model and act in accordance with Starbucks guiding principles, driving team performance while upholding our high standards for product quality, customer service, and store cleanliness.

This full-time role is ideal for motivated individuals with retail or food service experience who excel in fast-paced environments. You'll have the chance to build relationships with customers and partners, contribute to store goals, and advance your career within one of America's most admired brands.

Key Responsibilities

Shift Supervisors at Starbucks are the heartbeat of the store during their shifts. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Being available to work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
• Meeting store operating policies and standards, such as providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized orders, including adjustments for temperature, ingredients, or substitutions.
• Delegating tasks to other employees and coordinating the work of two or more team members to keep operations smooth.
• Directing the work of others while fostering a positive, inclusive team environment.

Daily Leadership Duties

During your shift, you'll support the store manager by modeling customer service excellence, resolving issues promptly, and maintaining inventory standards. You'll also contribute to a safe and secure workplace, adhering to all health and safety protocols.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Westland, MI, candidates should possess:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfilling customer requests.
• Six months of experience delegating tasks or coordinating the efforts of two or more employees.
• Ability to direct the work of others effectively.
• Quick learning aptitude to master recipes, procedures, and POS systems.
• Effective oral communication skills for team coaching and customer engagement.
• Knowledge of the retail environment, strong interpersonal skills, and the ability to work collaboratively as part of a team.
• Capacity to build meaningful relationships with partners and customers.

Physical requirements include standing for extended periods, lifting up to 30 pounds, and navigating a busy store environment. Starbucks is committed to inclusive hiring and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits that set us apart as an employer of choice:

• Bean Stock: Eligible partners receive stock grants, making you a part-owner in the company.
• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online), no cap on eligible programs.
• Spotify Premium: Free subscription to enjoy music on the job and beyond.
• Free Coffee & Drink Markouts: Enjoy complimentary handcrafted beverages and food items during shifts.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include health insurance, paid time off, mental health resources, partner assistance programs, and exclusive discounts on Starbucks merchandise. These benefits are available from day one for eligible partners.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll gain hands-on leadership experience that paves the way for roles like Assistant Store Manager, Store Manager, and beyond—into district management or corporate opportunities. Our internal mobility program has helped thousands advance, with 80% of store managers starting as hourly partners. Access free leadership training, mentorship, and tuition-free education to fuel your ambitions.

Training & Development

New Shift Supervisors complete comprehensive onboarding, including barista skills, leadership workshops, and ongoing coaching. Starbucks University offers digital courses on everything from customer obsession to operational excellence.

Why Join Starbucks

Choosing Starbucks means joining a company that values your growth, well-being, and impact. In Westland, Michigan, our Central City Pkwy store is a community hub where you'll connect with loyal customers and dynamic teams. Enjoy competitive pay estimated at $36,000–$46,000 annually (based on market rates), plus tips and benefits that enhance your total rewards. Starbucks' commitment to sustainability—through ethical sourcing and eco-friendly practices—aligns with partners who care about making a difference.

Experience a culture of belonging, where diversity fuels innovation and every voice matters. With flexible scheduling and recognition programs, you'll thrive while balancing life outside work.

Role FAQs

What is the estimated salary for this Shift Supervisor role?

Based on retail/food sector rates in Westland, MI, expect $36,000–$46,000 yearly, plus tips and performance incentives.

Is this a full-time position?

Yes, this is a full-time role with flexible scheduling to fit your lifestyle.

What benefits are available immediately?

Eligible partners enjoy Bean Stock, tuition coverage, Spotify Premium, free drinks, and more from day one.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks or coordinating teams.

How do I apply?

Search for Store #10561 on Starbucks careers site and submit your application today!