About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, with over 38,000 locations globally, serving millions of customers daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a premium brand synonymous with high-quality coffee, exceptional customer service, and a welcoming third-place environment. In the United States, Starbucks operates thousands of stores, including in vibrant communities like Willowick, Ohio. Our mission is to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. As a Shift Supervisor at Store# 67085 on Lakeshore Blvd & 305th, you'll play a pivotal role in upholding this legacy while advancing your career in a dynamic retail environment.

Role Overview

The Shift Supervisor position at Starbucks in Willowick, Ohio, is a leadership role designed for motivated individuals ready to guide barista teams during shifts. This full-time opportunity involves overseeing store operations, ensuring top-tier customer experiences, and maintaining Starbucks' renowned standards for food and beverage quality. With flexible hours that may include early mornings, evenings, weekends, nights, and holidays, you'll thrive in a fast-paced retail setting. Ideal for those with retail or food service backgrounds, this role offers hands-on coaching, task delegation, and relationship-building opportunities. Estimated salary ranges from $36,000 to $46,000 annually, based on market rates for Ohio retail supervisors with a competitive buffer.

Key Responsibilities

As a Shift Supervisor, your daily impact will be felt across store operations. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours to meet store needs, including early mornings, evenings, weekends, nights, and holidays.
• Ensuring compliance with store operating policies, including quality beverage and food preparation, cash handling, safety, and security protocols.
• Coaching team members in preparing food and beverages to standard recipes or customizing orders based on customer preferences, such as ingredient substitutions or temperature adjustments.
• Delegating tasks to baristas and coordinating the efforts of two or more employees to deliver seamless service.

Leadership and Customer Focus

Directing the work of others is central to this role. You'll build strong team relationships, foster a collaborative environment, and resolve issues swiftly to keep operations running smoothly during peak hours.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks Willowick, candidates should possess:

• At least six months of experience in customer-facing roles requiring constant interaction and request fulfillment.
• Six months of experience delegating tasks or coordinating two or more employees.
• Strong ability to learn quickly and adapt to retail dynamics.
• Effective oral communication skills and knowledge of retail environments.
• Proven interpersonal skills, team collaboration abilities, and relationship-building prowess.

No formal degree is required, but a passion for coffee, customer service, and leadership is essential. Starbucks values diversity and provides reasonable accommodations as needed.

Benefits & Perks

Starbucks offers industry-leading benefits to support your well-being and growth:

• 100% Tuition Coverage: Full reimbursement for online degrees through Arizona State University (ASU Online).
• Bean Stock: Equity grants that make you a Starbucks shareholder.
• Spotify Premium: Free subscription to enjoy music on the job and beyond.
• Free Coffee Markouts: Enjoy complimentary handcrafted beverages and food items daily.
• 401(k) Match: Generous company matching contributions to your retirement savings.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and employee discounts. These benefits underscore Starbucks' commitment to partners' holistic success.

Career Growth at Starbucks

Starbucks invests heavily in partner development. As a Shift Supervisor, you'll access leadership training programs, mentorship, and pathways to roles like Store Manager, District Manager, or corporate positions. Many leaders started as baristas—our internal promotion rate exceeds 70%. With tools like the Starbucks College Achievement Plan and ongoing skill-building workshops, your trajectory is limitless. In Willowick, Ohio, this role positions you for regional advancement within the Midwest market.

Training and Development

From day one, you'll receive hands-on training in coffee expertise, customer service excellence, and operational leadership. Starbucks University offers digital courses on everything from inventory management to inclusive leadership.

Why Join Starbucks

Joining Starbucks means more than a job—it's a community. In Willowick, contribute to a store that serves as a local hub for connection. Enjoy a premium work culture emphasizing work-life balance, inclusivity, and purpose-driven impact. With competitive pay, unparalleled benefits, and global opportunities, Starbucks empowers you to brew your best life. Stand out in the coffee industry jobs market and elevate your retail career today.

Role FAQs

Q: What shifts will I work?
A: Flexible hours including early mornings, evenings, weekends, nights, and holidays to support store operations.

Q: Is prior supervisory experience required?
A: Yes, at least six months delegating tasks to two or more employees.

Q: What benefits are available immediately?
A: Free coffee markouts and Spotify Premium start right away, with full benefits upon eligibility.

Q: How does career progression work?
A: High internal mobility with training for promotions to management and beyond.

Q: Is this a full-time role?
A: Yes, full-time employment with comprehensive benefits.

Ready to lead at Starbucks? Apply for the Shift Supervisor role in Willowick, Ohio, and become part of something bigger.