About Starbucks Coffee Company

Starbucks Coffee Company is the world's leading coffeehouse chain, serving premium coffee, tea, and handcrafted beverages to millions daily. Founded in 1971 in Seattle, Washington, Starbucks has grown into a global icon with over 38,000 stores across 80+ countries. At Starbucks, we are more than a coffee company; we are a community builder, committed to ethical sourcing, sustainability, and creating inspiring moments for our partners (that's what we call our employees) and customers alike. In Wilmington, North Carolina, our stores embody this mission, offering a welcoming third place between home and work.

Role Overview

As a Shift Supervisor at Starbucks Store# 18295 on Oleander & Independence in Wilmington, North Carolina, you will lead a dynamic team during shifts, ensuring exceptional customer experiences and smooth store operations. This full-time role demands leadership, quick learning, and a passion for coffee and people. Shift Supervisors support baristas, manage daily tasks, and uphold Starbucks' high standards for quality beverages, food preparation, and store safety. With flexible hours including early mornings, evenings, weekends, nights, and holidays, this position is ideal for motivated individuals ready to advance in the retail and coffee industry.

Why This Role Matters

Shift Supervisors are the heartbeat of our store, coaching teams to deliver the Starbucks experience. You'll build relationships, foster teamwork, and contribute to a positive environment that keeps customers returning.

Key Responsibilities

In this role, you'll take ownership of store operations during your shift. Key responsibilities include:

• Maintaining regular and consistent attendance and punctuality, with or without reasonable accommodations.
• Working flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
• Meeting store operating policies and standards, including providing quality beverages and food products, cash handling, and ensuring store safety and security.
• Preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, handling recipe changes like temperature, ingredient quantities, or substitutions.
• Delegating tasks to other employees and coordinating the tasks of two or more team members.
• Directing the work of others to achieve peak performance and customer satisfaction.

Daily Impact

From opening the store to closing securely, you'll ensure every shift runs seamlessly, creating memorable moments for guests.

Qualifications & Requirements

To succeed as a Shift Supervisor at Starbucks in Wilmington, NC, you need:

• At least six months of experience in a customer-facing role requiring constant interaction and fulfilling customer requests.
• Six months of experience delegating tasks or coordinating two or more employees.
• Ability to direct the work of others effectively.
• Quick learning aptitude to master recipes, procedures, and systems.
• Effective oral communication skills for team coaching and customer engagement.
• Strong knowledge of the retail environment.
• Exceptional interpersonal skills and ability to build relationships.
• Team-oriented mindset with flexibility for varied schedules.

No Experience? No Problem

While prior leadership helps, Starbucks invests in partners who demonstrate potential, providing training to excel.

Benefits & Perks

Starbucks offers industry-leading benefits to support your well-being and growth:

• Bean Stock: Equity in the company through annual stock grants, making you a true partner in our success.
• 100% Tuition Coverage: Full reimbursement for online degrees from Arizona State University (ASU Online), no cap on eligible programs.
• Spotify Premium: Free subscription to enjoy music on us.
• Free Coffee and Food Markouts: Enjoy complimentary beverages and food during shifts, plus discounts for friends and family.
• 401(k) with Company Match: Secure your future with generous matching contributions.

Additional perks include comprehensive health insurance, paid time off, mental health resources, and partner networks for community and support.

Career Growth at Starbucks

Starbucks is committed to partner development. As a Shift Supervisor, you'll gain leadership experience that paves the way for roles like Assistant Store Manager, Store Manager, and beyond. Our internal mobility program has helped thousands advance, with 80% of managers starting as hourly partners. In Wilmington, NC, opportunities abound in district management, operations, and corporate paths. We provide ongoing training, mentorship, and tuition support to fuel your ambitions.

Real Stories of Growth

Many Shift Supervisors have climbed to multi-unit leadership, leveraging Starbucks' robust development programs.

Why Join Starbucks

Joining Starbucks means more than a job—it's a chance to thrive in a purpose-driven culture. We prioritize inclusivity, sustainability (like our 99% ethically sourced coffee), and community impact. In Wilmington, you'll serve a vibrant coastal community while enjoying North Carolina's charm. With competitive pay estimated at $36,000-$46,000 annually (based on market rates for the role), plus tips and benefits, this is a rewarding full-time opportunity. Be part of a brand that values you as a partner, not just an employee.

Role FAQs

What is the work schedule like?

Flexible hours including early mornings, evenings, weekends, nights, and holidays to meet store needs.

Do I need prior supervisory experience?

Yes, at least six months delegating tasks to others.

What benefits are available immediately?

Free drinks/food, stock grants, and more start day one; health and tuition benefits after eligibility.

Is this a full-time position?

Yes, full-time role with opportunities for overtime and advancement.

How do I apply?

Search for Store# 18295 in Wilmington, NC, on Starbucks careers site and submit your application today!