Customer Service Representative - Categorie Protette L.68/99 at Skechers

Skechers, The Comfort Technology Company®, is seeking a motivated and customer-oriented Customer Service Representative to join our dynamic team in Vimercate, Italy. As a Customer Service Representative, you will be responsible for managing customer relationships, processing orders, and supporting sales activities, ensuring an excellent customer experience in line with Skechers' quality standards.

Role Overview

As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction. You will handle inquiries, process orders, and resolve any issues efficiently and professionally. Your role is crucial in maintaining strong customer relationships and contributing to the overall success of our sales operations.

Day in the Life

Your day will be filled with various tasks, including:

• Interacting daily with customers to manage their requests and provide professional support.
• Acquiring and processing sales orders via phone and email, providing accurate delivery information.
• Entering orders for immediate and scheduled deliveries, coordinating with the warehouse to ensure timely issuance of picking tickets.
• Communicating with the warehouse to define unloading dates, packaging requirements, and value-added services.
• Supporting Sales Representatives by providing frequent updates on the status of their client accounts.
• Maintaining and updating all orders in the system, modifying dates according to availability and client requirements.
• Managing customer order portfolios, preparing regular delivery schedules and reports for effective management.
• Providing cross-functional support to the Customer Service Department during peak workloads.
• Communicating and collaborating with other company departments.
• Performing additional tasks and responsibilities as requested by the Customer Service Manager.

Why Vimercate, Italy?

Vimercate offers a blend of rich history and modern convenience, making it an ideal place to live and work. Located in the province of Monza and Brianza, near Milan, Vimercate provides access to a vibrant cultural scene, excellent transportation links, and a thriving local economy. The area boasts beautiful landscapes, historic sites, and a high quality of life, making it an attractive location for both personal and professional growth.

Career Path

At Skechers, we are committed to providing our employees with opportunities for growth and development. Starting as a Customer Service Representative, you can advance your career by demonstrating strong performance, leadership skills, and a commitment to excellence. Potential career paths include:

• Senior Customer Service Representative
• Customer Service Team Lead
• Customer Service Manager
• Account Manager
• Sales Representative
• Operations Manager

We encourage our employees to pursue their career goals and provide the necessary training and support to help them succeed.

Salary & Benefits

The estimated salary range for this position is between €25,000 and €35,000 per year, commensurate with experience and qualifications. In addition to a competitive salary, Skechers offers a comprehensive benefits package that includes:

• Health insurance
• Paid time off
• Employee discounts on Skechers products
• Professional development opportunities
• Opportunities for advancement within the company
• Dynamic and supportive work environment
• Training programs
• Employee assistance program
• Wellness programs
• Recognition programs
• Team-building activities
• Company-sponsored events

We believe in rewarding our employees for their hard work and dedication, and we are committed to providing a supportive and inclusive work environment.

Skechers Culture

Skechers is more than just a workplace; it’s a community where innovation, collaboration, and creativity thrive. We pride ourselves on our diverse and inclusive culture, where every employee is valued and respected. Our core values include:

• Innovation: We are always looking for new and better ways to do things.
• Collaboration: We work together to achieve our goals.
• Integrity: We conduct our business with honesty and transparency.
• Customer Focus: We are committed to providing exceptional customer service.
• Community: We support the communities in which we live and work.

We foster a positive and supportive work environment where employees are encouraged to reach their full potential.

How to Apply

If you are a motivated and customer-oriented individual looking for a challenging and rewarding career, we encourage you to apply for the Customer Service Representative position at Skechers. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, and explain why you are interested in joining the Skechers team.

FAQ

1. What are the key responsibilities of a Customer Service Representative?
   The key responsibilities include managing customer relationships, processing orders, providing sales support, and ensuring an excellent customer experience.
2. What qualifications are required for this position?
   The qualifications include a high school diploma or equivalent, fluency in English, proficiency in Microsoft Office Suite, strong computer skills, and previous customer service experience (preferred).
3. What is the salary range for this position?
   The estimated salary range is between €25,000 and €35,000 per year, commensurate with experience and qualifications.
4. What benefits does Skechers offer to its employees?
   Skechers offers a comprehensive benefits package that includes health insurance, paid time off, employee discounts, professional development opportunities, and more.
5. What is the company culture like at Skechers?
   Skechers fosters a diverse and inclusive culture where innovation, collaboration, and creativity thrive.
6. What are the opportunities for career advancement at Skechers?
   Skechers provides opportunities for growth and development, with potential career paths including Senior Customer Service Representative, Customer Service Team Lead, Customer Service Manager, and more.
7. What is the work environment like in the Customer Service Department?
   The Customer Service Department is dynamic and supportive, with a focus on teamwork and customer satisfaction.
8. How does Skechers support employee development?
   Skechers provides training programs, professional development opportunities, and a supportive work environment to help employees reach their full potential.
9. What is the interview process like for this position?
   The interview process typically includes a phone screening, followed by one or more in-person interviews with the hiring manager and other members of the team.
10. What is the company's policy on work-life balance?
    Skechers is committed to providing a healthy work-life balance for its employees, with flexible work arrangements and a supportive work environment.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. With innovation in comfort at the heart of everything we do, Skechers helps men, women, and children everywhere feel and look good.