Skechers Careers: Finnish Customer Service Representative - Esbjerg, Denmark

Are you a Finnish-speaking customer service professional seeking an exciting opportunity in an international environment? Skechers is looking for a dynamic and dedicated Finnish Customer Service Representative to join our Nordic team in Esbjerg, Denmark (or potentially Helsinki, Finland). As a key link between our customers, sales teams, and distribution center, you will play a vital role in supporting the Finnish market and contributing to the overall success of Skechers in the Nordic region.

Role Overview

As a Finnish Customer Service Representative, you will be responsible for managing the complete order process for Finnish customers, assisting wholesale clients, and ensuring a seamless customer experience. You will also support Finnish Sales Representatives, coordinate with the European distribution center, and provide Finnish-language support across various company departments. This role offers a unique opportunity to work in a fast-paced, collaborative environment and make a meaningful impact on business operations.

A Day in the Life

Here’s what a typical day might look like:

• Start the day by checking emails and addressing any urgent customer inquiries or order issues.
• Process new orders from Finnish customers, ensuring accuracy and completeness.
• Communicate with the distribution center to coordinate the picking, packing, and shipping of orders.
• Assist Finnish Sales Representatives with daily operational tasks, such as preparing sales reports and updating customer information.
• Provide Finnish-language support to other departments, such as marketing and product development.
• Handle ad hoc projects, such as translating documents or assisting with trade fair preparations.
• Collaborate with team members to identify and resolve any issues that may arise.
• Participate in team meetings to discuss performance metrics and identify areas for improvement.
• Continuously update your knowledge of Skechers products and services to better assist customers.

Why Esbjerg, Denmark (or Helsinki, Finland)?

Esbjerg, Denmark, is a vibrant city located on the west coast of Jutland. As the energy capital of Denmark, Esbjerg offers a thriving business environment and a high quality of life. The city boasts a rich cultural scene, beautiful beaches, and a wide range of recreational activities. Working in Esbjerg provides an opportunity to experience Danish culture and enjoy a relaxed, family-friendly lifestyle.

Helsinki, Finland, on the other hand, is a modern and dynamic capital city known for its design, architecture, and technological innovation. Located on the southern coast of Finland, Helsinki offers a unique blend of urban excitement and natural beauty. Working in Helsinki provides an opportunity to experience Finnish culture, explore the city's vibrant arts scene, and enjoy easy access to the stunning Finnish archipelago.

Career Path

Skechers is committed to providing employees with opportunities for growth and development. As a Finnish Customer Service Representative, you can advance your career by taking on new responsibilities, participating in training programs, and pursuing opportunities for promotion within the company. Potential career paths include Senior Customer Service Representative, Customer Service Team Lead, Sales Support Specialist, and roles in other departments such as marketing or product development.

Salary & Benefits

The estimated salary range for this position is $35,000 - $55,000 USD per year, depending on experience and qualifications. Skechers also offers a comprehensive benefits package that includes health insurance, paid time off, employee discounts, and opportunities for professional development. The exact benefits package may vary depending on the location and specific terms of employment.

Skechers Culture

Skechers is a global leader in the footwear industry, known for its innovative designs, commitment to quality, and dedication to customer satisfaction. At Skechers, we foster a collaborative and inclusive work environment where employees are encouraged to share their ideas, take initiative, and make a difference. We value teamwork, respect, and a positive attitude, and we are committed to providing our employees with the support and resources they need to succeed.

How to Apply

If you are a motivated and customer-focused professional with fluency in Finnish and English, we encourage you to apply for the Finnish Customer Service Representative position at Skechers. To apply, please submit your application and CV in English through our online application portal. We are interviewing on an ongoing basis, so don't delay – apply today!

FAQ

1. What are the key responsibilities of a Finnish Customer Service Representative? The key responsibilities include managing the order process for Finnish customers, assisting wholesale clients, supporting Finnish Sales Representatives, coordinating with the European distribution center, and providing Finnish-language support.
2. What qualifications are required for this position? Required qualifications include fluency in Finnish and English, 2-5 years of experience in customer service, strong customer service orientation, and excellent organizational and communication skills.
3. What skills are essential for success in this role? Essential skills include customer service, order management, sales support, distribution coordination, communication skills, language skills, and administrative support.
4. What is the work environment like at Skechers? Skechers offers an international work environment with diverse and dynamic challenges, a supportive team atmosphere, and opportunities for training and development.
5. What opportunities are there for career advancement at Skechers? Skechers is committed to providing employees with opportunities for growth and development. Potential career paths include Senior Customer Service Representative, Customer Service Team Lead, and roles in other departments.
6. What benefits does Skechers offer? Skechers offers a comprehensive benefits package that includes health insurance, paid time off, employee discounts, and opportunities for professional development.
7. Where is the physical workplace located? The physical workplace is located in Esbjerg, Denmark, but may also be located in Helsinki, Finland, for the right candidate.
8. What is the application process? To apply, please submit your application and CV in English through our online application portal. We are interviewing on an ongoing basis.
9. Is it important to have experience with other Nordic languages? Understanding other Nordic languages is a plus but not required.
10. What is Skechers' commitment to diversity and inclusion? Skechers encourages everyone to apply for the position, regardless of age, gender, ethnicity, religion, sexual orientation, or disability.