Skechers Customer Service Representative – St. Albans, United Kingdom **Role Overview** As a Customer Service Representative at Skechers in St. Albans, you will be at the forefront of our customer interactions, ensuring our National, Key, and Independent retail accounts receive exceptional support. This role is crucial in maintaining strong relationships with our partners and ensuring the smooth processing of their orders. Your responsibilities will encompass a wide range of tasks, from resolving customer queries to managing order books and liaising with the warehouse. You will be the primary point of contact for these accounts, providing timely and accurate information about their orders, delivery dates, and any other relevant details. **A Day in the Life** Your day as a Customer Service Representative will be dynamic and varied. You might start by reviewing pending orders and addressing any urgent queries from customers. This involves promptly responding to emails and phone calls, providing clear and concise information. A significant part of your day will be dedicated to taking sales orders, ensuring all details are accurately recorded in the system. You will also work closely with the warehouse team, coordinating pick tickets and ensuring orders are processed efficiently. Collaboration with the sales team is also key, as you'll update them on the status of accounts and orders, providing them with the information they need to effectively manage their relationships. Throughout the day, you'll be maintaining the order book, ensuring all data is accurate and up-to-date. This includes managing any changes to orders, tracking deliveries, and addressing any discrepancies. **Why St. Albans?** St. Albans is a vibrant city with a rich history and a thriving business community. Situated just north of London, it offers a perfect blend of urban convenience and countryside charm. The Skechers office in St. Albans provides a welcoming and collaborative environment, with easy access to local amenities and transportation links. Working in St. Albans means you can enjoy a high quality of life, with excellent schools, parks, and cultural attractions. The city also boasts a strong retail sector, making it an ideal location for those passionate about the fashion and footwear industry. **Career Path** Skechers is committed to providing opportunities for career growth and development. As a Customer Service Representative, you can advance your career in several directions. You might progress to a Senior Customer Service Representative role, taking on more complex accounts and mentoring junior team members. Alternatively, you could move into a sales support role, working more closely with the sales team to develop and implement strategies. Another option is to specialize in a particular area, such as order management or warehouse liaison. Skechers also offers opportunities to move into other departments, such as marketing, product development, or logistics, depending on your interests and skills. We prioritize promoting from within and offer comprehensive training and development programs to help you achieve your career goals. **Salary & Benefits** The salary for this Customer Service Representative position is competitive, and commensurate with experience. In addition to a competitive salary, Skechers offers a comprehensive benefits package, including health insurance, paid time off, and a generous product discount. We also provide free onsite parking at our St. Albans office. Furthermore, Skechers is committed to employee well-being and offers various wellness programs and initiatives to support your physical and mental health. **Skechers Culture** At Skechers, we foster a culture of inclusivity, collaboration, and innovation. We value diversity and believe that our differences make us stronger. We are committed to creating a welcoming and supportive environment where everyone can be themselves and feel valued. Our team is passionate about what we do, and we are always looking for new and innovative ways to improve our products and services. We encourage open communication and collaboration, and we provide opportunities for employees to contribute their ideas and insights. We also believe in giving back to the community and support various charitable causes through employee volunteer programs and corporate donations. **How to Apply** If you are interested in joining our team as a Customer Service Representative, we encourage you to apply online through our careers page. Please submit your resume and a cover letter highlighting your relevant skills and experience. Be sure to emphasize your communication skills, problem-solving abilities, and your passion for customer service. We review all applications carefully and will contact you if you are selected for an interview. We look forward to hearing from you! **FAQ** 1. **What are the key responsibilities of a Customer Service Representative at Skechers?** The key responsibilities include managing accounts, resolving customer queries, taking sales orders, coordinating with the warehouse, and maintaining accurate data in the system. 2. **What skills are required for this role?** Strong communication skills, interpersonal skills, proficiency in MS Office, and knowledge of the fashion/footwear industry are essential. 3. **What is the work environment like at Skechers in St. Albans?** The work environment is dynamic, collaborative, and supportive, with a focus on inclusivity and innovation. 4. **What opportunities are there for career growth at Skechers?** Skechers offers various career paths, including advancement to senior roles, sales support positions, and opportunities in other departments. 5. **What benefits does Skechers offer?** Skechers offers a competitive salary, health insurance, paid time off, product discounts, and free onsite parking. 6. **How does Skechers promote diversity and inclusion?** Skechers recognizes the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants. 7. **What is the company culture like at Skechers?** The culture is collaborative, innovative, and inclusive, with a focus on employee well-being and community involvement. 8. **Is there any opportunity to work remotely?** This role is office-based in St Albans, so remote work is limited. 9. **What kind of training is provided to new hires?** Skechers provides comprehensive training to new hires, covering product knowledge, customer service skills, and company policies. 10. **Are there opportunities to volunteer within the community as a Skechers employee?** Yes, Skechers supports various charitable causes and provides opportunities for employees to participate in volunteer programs.