E-Commerce Customer Care Representative at Skechers: Join Our Team!

Are you passionate about providing exceptional customer service and helping people find the perfect footwear? Skechers, the Comfort Technology Company®, is seeking a dedicated E-Commerce Customer Care Representative to join our dynamic team in Rancho Belago, California. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with the Skechers brand. If you're a problem-solver with excellent communication skills and a passion for customer satisfaction, we encourage you to apply!

A Day in the Life of an E-Commerce Customer Care Representative

As an E-Commerce Customer Care Representative, your day will be filled with a variety of tasks, all focused on providing outstanding support to our customers. Here's a glimpse of what you can expect:

• Answering Customer Inquiries: You'll handle a high volume of customer inquiries received through various channels, including phone, email, live chat, mail, and social media. Your goal is to provide accurate and helpful information in a friendly and professional manner.
• Resolving Issues: Customers may contact you with questions about orders, returns, product information, or technical issues. You'll use your problem-solving skills and available resources to efficiently and effectively resolve their concerns.
• Processing Returns and Exchanges: You'll assist customers with returns and exchanges, processing credits and ensuring a smooth and hassle-free experience.
• Managing SKECHERS Elite Accounts: You'll support customers with their SKECHERS Elite membership accounts, providing information and assistance as needed.
• Collaborating with Store Teams: You'll work closely with SKECHERS Store Managers and District Managers to resolve consumer concerns that originate in-store, ensuring a consistent customer experience across all channels.
• Troubleshooting Technical Issues: You'll research and troubleshoot technical issues related to the Skechers website and online ordering process, providing technical assistance to customers as needed.
• Providing Feedback to Management: You'll provide regular feedback to the management team regarding incoming customer contacts, identifying trends and making recommendations on how to improve our products, services, and processes.

Why Rancho Belago, California?

Rancho Belago, located in Riverside County, California, offers a desirable lifestyle with a blend of suburban comfort and convenient access to urban amenities. Here are a few reasons why working in Rancho Belago is a great choice:

• Affordable Living: Compared to other parts of Southern California, Rancho Belago offers more affordable housing options, making it an attractive place to live and work.
• Family-Friendly Community: Rancho Belago is known for its family-friendly atmosphere, with excellent schools, parks, and recreational opportunities.
• Convenient Location: Rancho Belago is conveniently located near major highways, providing easy access to Los Angeles, San Diego, and other Southern California destinations.
• Outdoor Recreation: With its sunny climate and proximity to mountains and deserts, Rancho Belago offers a wide range of outdoor recreational activities, including hiking, biking, and camping.
• Growing Job Market: The Inland Empire region, where Rancho Belago is located, is experiencing significant economic growth, with increasing job opportunities in various industries.

Career Path at Skechers

Skechers is committed to providing its employees with opportunities for growth and advancement. As an E-Commerce Customer Care Representative, you'll have the chance to develop your skills and progress within the company. Potential career paths include:

• Senior Customer Care Representative: With experience and proven performance, you can advance to a Senior Customer Care Representative role, taking on more complex issues and mentoring junior team members.
• Customer Service Team Lead: You can lead a team of Customer Care Representatives, providing guidance, training, and support.
• Customer Service Supervisor: You can oversee the operations of a Customer Service department, ensuring that service levels are met and customer satisfaction is maintained.
• E-Commerce Specialist: You can transition to a role focused on e-commerce operations, contributing to the growth and success of the Skechers online store.
• Training Specialist: You can leverage your customer service expertise to train new employees and develop training programs.

Salary and Benefits

Skechers offers a competitive salary and benefits package to its employees. The hourly rate for this position is between $17 and $20 per hour. In addition to competitive pay, Skechers provides a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage
• Paid Time Off: Vacation, sick leave, and holidays
• 401(k) Retirement Plan: With company match
• Employee Discounts: On Skechers products
• Life Insurance: And disability insurance
• Employee Assistance Program: To support employee well-being

Skechers Culture: Comfort and Innovation

At Skechers, we pride ourselves on creating a positive and inclusive work environment where employees feel valued and supported. We are committed to providing a safe, respectful, and collaborative workplace where everyone has the opportunity to succeed. Skechers embraces diversity and provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic.

We encourage innovation and creativity, and we empower our employees to take ownership of their work and contribute to the success of the company. We foster a culture of teamwork and collaboration, where employees work together to achieve common goals.

How to Apply

If you're ready to join the Skechers team and make a difference in the lives of our customers, we encourage you to apply online. To apply for the E-Commerce Customer Care Representative position in Rancho Belago, please visit our careers page at [Insert Skechers Careers Page Link Here].

During the application process, you'll be asked to submit your resume and cover letter. Be sure to highlight your relevant skills and experience, and explain why you're interested in working for Skechers.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an E-Commerce Customer Care Representative?
   The primary responsibilities include assisting customers with inquiries, resolving issues, processing returns and exchanges, and providing excellent customer service through various communication channels.
2. What qualifications are required for this position?
   A high school diploma or equivalent is preferred, along with prior customer service experience, preferably in a high-volume contact center environment.
3. What skills are important for success in this role?
   Excellent communication, problem-solving, organizational, and time management skills are essential. Familiarity with CRM systems and Microsoft Office Suite is also important.
4. What is the work schedule for this position?
   The work schedule includes 1st and 2nd shifts, and you must be available to work weekends.
5. What is the salary range for this position?
   The hourly rate is between $17 and $20 per hour.
6. What benefits does Skechers offer?
   Skechers offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement plan, employee discounts, and more.
7. What is the company culture like at Skechers?
   Skechers fosters a positive, inclusive, and collaborative work environment where employees feel valued and supported.
8. What opportunities are there for career advancement at Skechers?
   Skechers offers opportunities for growth and advancement, with potential career paths including Senior Customer Care Representative, Team Lead, Supervisor, and more.
9. How do I apply for this position?
   You can apply online through the Skechers careers page. Be sure to submit your resume and cover letter.
10. What should I include in my resume and cover letter?
    Highlight your relevant skills and experience, and explain why you're interested in working for Skechers.