IT Service Desk Support at Skechers: St. Albans, United Kingdom

Role Overview

As an IT Service Desk Support at Skechers in St. Albans, you will be the first point of contact for all IT-related issues within the company. You'll provide technical support, advice, and solutions to end-users across all levels, using the Service Now portal, remote access tools, and face-to-face interactions. This role requires excellent customer service skills, technical proficiency, and the ability to work both independently and as part of a global team.

A Day in the Life

Your day might involve:

• Responding to IT support requests submitted via the Service Now portal.
• Troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
• Installing and configuring new software and hardware.
• Assisting users with password resets and account management.
• Providing remote support to users experiencing technical difficulties.
• Escalating complex issues to senior IT staff.
• Documenting solutions and creating knowledge base articles.
• Collaborating with the US-based IT Service Desk team to provide 24/7 global support.
• Managing Active Directory user accounts.
• Supporting Aptos Retail POS systems (if experience allows).

Why St. Albans?

St. Albans offers a great balance of city and countryside living. It's a historic cathedral city with excellent transport links to London and other major cities in the United Kingdom. Skechers' office in St. Albans provides a modern and comfortable work environment, with free onsite parking and easy access to local amenities. The location provides an excellent work-life balance opportunity.

Career Path

Skechers is committed to employee growth and development. As an IT Service Desk Support, you can advance your career within the IT department through roles such as:

• Senior IT Service Desk Support
• IT Support Specialist
• Systems Administrator
• Network Engineer
• IT Manager

Skechers provides training and mentoring programs to help you develop your skills and reach your full potential.

Salary & Benefits

The estimated salary range for this position is £28,000 - £38,000 per year, commensurate with experience. Skechers also offers a comprehensive benefits package, including:

• Competitive health insurance
• Paid time off (vacation, sick leave, and holidays)
• Employee stock purchase plan
• Product discounts
• Free onsite parking
• Opportunities for professional development
• A fun and dynamic work environment

Skechers Culture

Skechers is a global company that values diversity and inclusion. They foster a collaborative and supportive work environment where employees are encouraged to be themselves and feel welcome. Skechers is committed to providing equal opportunities for all and believes in creating a workplace where everyone can thrive.

How to Apply

Interested candidates are encouraged to apply online through the Skechers careers website. Please submit your resume and cover letter, highlighting your relevant experience and skills. Ensure your application clearly demonstrates your ability to meet the requirements outlined in the job description.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an IT Service Desk Support?

   Providing technical support, advice, and resolutions to end-users, managing incidents through the Service Now portal, and collaborating with global IT teams.

2. What qualifications are required for this role?

   A relevant degree or equivalent experience, proficiency in Windows OS, Microsoft Office, networking knowledge, and strong customer service skills.

3. Is experience with Active Directory or Linux required?

   Experience with Active Directory and Linux are desirable but not mandatory.

4. What opportunities for career growth are available at Skechers?

   Skechers offers various career paths within the IT department, including Senior IT Service Desk Support, Systems Administrator, and IT Manager.

5. What is the work environment like at Skechers?

   Skechers fosters a fun, dynamic, and inclusive work environment where employees are encouraged to be themselves.

6. What kind of benefits does Skechers offer?

   Skechers offers a competitive benefits package, including health insurance, paid time off, product discounts, and free onsite parking.

7. How does Skechers support employee development?

   Skechers provides training and mentoring programs to help employees develop their skills and advance their careers.

8. Is this role office-based?

   Yes, this role is office-based in St. Albans.

9. What is the culture like at Skechers?

   Skechers recognizes the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

10. What accommodations are available for individuals with disabilities?

    Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions.