Skechers Supervisor, Trafford Centre (Full-Time) - Manchester, United Kingdom

Role Overview

As a Supervisor at the Skechers Trafford Centre location, you will play a crucial role in ensuring the store's success. This full-time position requires a dynamic individual who can lead and motivate a team, drive sales, and provide exceptional customer service. You will be responsible for contributing to a positive shopping experience for customers while supporting daily operations and helping the team achieve their goals. This role offers a competitive salary and benefits package, along with opportunities for career growth within Skechers.

A Day in the Life of a Skechers Supervisor

Your day will be filled with a variety of responsibilities aimed at maximizing store performance and ensuring customer satisfaction. Here’s a glimpse into what you can expect: * **Leading and Motivating the Team:** Start your day by engaging with your team, setting daily goals, and providing encouragement. This involves conducting morning huddles to communicate key information, address any challenges, and ensure everyone is aligned with store objectives. * **Customer Engagement:** Spend time on the sales floor interacting with customers, offering assistance, and ensuring they have a positive shopping experience. This includes greeting customers, helping them find products, and providing product recommendations. * **Operational Support:** Assist with daily tasks such as opening and closing procedures, processing shipments, managing inventory, and maintaining the store's visual appeal. This also involves ensuring the store is clean, organized, and adheres to company standards. * **Sales Management:** Monitor sales performance throughout the day, identify areas for improvement, and implement strategies to drive sales. This includes tracking key performance indicators (KPIs), such as conversion rates and average transaction values, and adjusting tactics as needed. * **Training and Development:** Provide ongoing training and coaching to team members to enhance their skills and knowledge. This involves conducting training sessions on product knowledge, sales techniques, and customer service best practices. * **Problem Solving:** Address any issues or complaints that arise, whether from customers or employees, in a timely and effective manner. This requires strong problem-solving skills and the ability to remain calm and professional under pressure. * **Administrative Tasks:** Complete administrative tasks such as preparing reports, managing employee schedules, and handling cash transactions accurately.

Why Manchester, United Kingdom?

Manchester is a vibrant and dynamic city with a thriving retail sector, making it an ideal location for a Skechers store. The Trafford Centre, one of the largest and most popular shopping malls in the UK, attracts a diverse range of customers, providing ample opportunities to drive sales and build brand awareness. The city's diverse population and strong economy create a robust market for Skechers products, offering a promising environment for career growth and development. ## Career Path at Skechers Skechers is committed to fostering the growth of its employees. Starting as a Supervisor can lead to various career advancement opportunities within the company. Here are potential career paths you can explore: * **Assistant Store Manager:** After demonstrating strong leadership and performance as a Supervisor, you can advance to the role of Assistant Store Manager. In this position, you will take on more responsibilities in overseeing store operations, managing staff, and driving sales. * **Store Manager:** With continued success and experience, you can progress to the position of Store Manager. As a Store Manager, you will be responsible for the overall performance of the store, including sales, customer service, and employee management. * **District Manager:** For those with a passion for leading multiple locations, the role of District Manager is a natural progression. You will oversee several stores within a specific geographic area, providing guidance and support to store managers and ensuring consistent brand standards. * **Regional Manager:** With extensive experience and a proven track record of success, you can advance to the position of Regional Manager. In this role, you will be responsible for the performance of all stores within a larger geographic region, working closely with district managers to achieve company objectives. * **Corporate Roles:** Skechers also offers opportunities to transition into corporate roles in areas such as merchandising, marketing, and operations. These roles provide a chance to leverage your retail experience and contribute to the company's overall strategy. ## Salary and Benefits Skechers offers a competitive salary and benefits package to attract and retain top talent. While the exact salary for the Supervisor position may vary based on experience and qualifications, you can expect a competitive market rate for the Manchester area, roughly estimated to be between £24,000 to £32,000 annually. The benefits package typically includes: * **Health Insurance:** Comprehensive medical, dental, and vision coverage to ensure your health and well-being. * **Paid Time Off:** Generous vacation and sick leave policies to allow for rest and relaxation. * **Employee Discount:** Significant discounts on Skechers products, allowing you to enjoy the latest styles at reduced prices. * **Pension Plan:** A retirement savings plan to help you prepare for your future. * **Training and Development:** Opportunities for ongoing training and professional development to enhance your skills and knowledge. * **Employee Assistance Program:** Resources and support services to help you manage personal and professional challenges. ## Skechers Culture Skechers prides itself on fostering a positive and inclusive work environment where employees feel valued and supported. The company emphasizes teamwork, collaboration, and open communication. Skechers is committed to diversity and inclusion, ensuring that all employees have equal opportunities to succeed. The company also encourages employees to give back to the community through volunteer initiatives and charitable partnerships. ## How to Apply If you are a motivated and enthusiastic individual with a passion for retail and a desire to lead a team, we encourage you to apply for the Supervisor position at the Skechers Trafford Centre location. To apply, please submit your resume and a cover letter outlining your qualifications and experience through the Skechers career website or the job posting platform where you found the position. ## Frequently Asked Questions (FAQ) 1. **What are the key responsibilities of a Supervisor at Skechers?** The Supervisor is responsible for leading and motivating a team, driving sales, providing exceptional customer service, supporting daily store operations, and ensuring compliance with company policies and procedures. 2. **What qualifications are required for this position?** Previous supervisory experience in retail is essential, along with strong leadership and communication skills, the ability to motivate a team, a proven track record of driving sales, and a commitment to providing excellent customer service. 3. **What is the work environment like at Skechers?** Skechers offers a fun and dynamic work environment where employees feel valued and supported. The company emphasizes teamwork, collaboration, and open communication. 4. **What opportunities for career growth are available at Skechers?** Skechers offers numerous opportunities for career advancement, including positions such as Assistant Store Manager, Store Manager, District Manager, Regional Manager, and corporate roles in areas such as merchandising and marketing. 5. **What benefits does Skechers offer its employees?** Skechers offers a competitive benefits package that typically includes health insurance, paid time off, employee discounts, a pension plan, training and development opportunities, and an employee assistance program. 6. **How does Skechers support diversity and inclusion?** Skechers is committed to diversity and inclusion, ensuring that all employees have equal opportunities to succeed. The company’s people processes are fair, transparent, and promote equality of opportunity for all employees and job applicants. 7. **What is the best way to prepare for an interview at Skechers?** To prepare for an interview, research Skechers’ products, values, and culture. Be prepared to discuss your previous experience, leadership skills, and customer service philosophy. Practice answering common interview questions and come prepared with questions to ask the interviewer. 8. **What kind of training will I receive as a new Supervisor at Skechers?** As a new Supervisor, you will receive comprehensive training on Skechers’ products, sales techniques, customer service best practices, and store operations. You will also have opportunities for ongoing training and professional development. 9. **How does Skechers handle employee feedback and concerns?** Skechers encourages open communication and provides multiple channels for employees to provide feedback and raise concerns, including regular team meetings, performance reviews, and an employee assistance program. 10. **What are the key performance indicators (KPIs) for a Supervisor at Skechers?** Key performance indicators for a Supervisor typically include sales targets, conversion rates, average transaction values, customer satisfaction scores, and employee performance metrics.