Retail Key Holder at Skechers - West Springfield, MA

Role Overview

As a Retail Key Holder, also known as a “Floor Leader,” at Skechers in West Springfield, MA, you will play a vital role in ensuring the smooth operation of our store and delivering exceptional customer service. This entry-level management position offers an opportunity to contribute to store operations, mentor team members, and create a positive shopping experience for our customers. You will be responsible for overseeing daily operations, supporting sales goals, and maintaining the store's premium shopping environment.

A Day in the Life of a Retail Key Holder

Your day as a Retail Key Holder at Skechers will be dynamic and engaging. Here's a glimpse of what you can expect:

• Opening and Closing: Supervise store opening and closing procedures, ensuring security protocols are followed.
• Customer Engagement: Greet customers, provide expert product advice, and assist them in finding the perfect Skechers footwear, apparel, and accessories.
• Team Leadership: Mentor and support team members, providing guidance on customer service techniques, sales strategies, and operational tasks.
• Sales Management: Actively contribute to achieving store sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to create an appealing shopping environment.
• Problem Solving: Address customer inquiries and resolve complaints in a professional and efficient manner.
• Loss Prevention: Monitor store activity to prevent theft and maintain a safe shopping environment.
• Inventory Management: Assist with inventory control activities, ensuring accurate stock levels and minimizing discrepancies.
• Training and Development: Participate in on-the-job training to enhance your skills in retail leadership, customer service, and store operations.

Why West Springfield, MA?

West Springfield, Massachusetts, is a vibrant community located in the Pioneer Valley. It offers a blend of urban amenities and natural beauty, making it an attractive place to live and work. The area boasts a strong retail presence, a diverse population, and a thriving economy. Working at Skechers in West Springfield provides an opportunity to be part of a dynamic team in a growing market.

Career Path

Skechers is committed to providing opportunities for career advancement. As a Retail Key Holder, you can progress along various career paths within the company. Here are some potential advancement opportunities:

• Assistant Store Manager: Oversee store operations and supervise team members in the absence of the Store Manager.
• Store Manager: Manage all aspects of store operations, including sales, customer service, and team leadership.
• District Manager: Oversee multiple stores within a geographic region, ensuring consistent operational excellence.
• Regional Manager: Manage a larger region, focusing on strategic planning and business development.

Salary & Benefits

Skechers offers a competitive compensation package for Retail Key Holders in West Springfield, MA. The starting rate is $18.58 per hour, with an hourly range of $18.58-$19.71. In addition to competitive pay, Skechers provides a comprehensive benefits package, including:

• Generous discounts on Skechers footwear, apparel, and accessories.
• Flexible schedules to support work-life balance.
• On-the-job training and development opportunities.
• Opportunities for career advancement.
• Health insurance (medical, dental, vision).
• Paid time off (vacation, sick leave, holidays).
• 401(k) retirement plan with company match.

Skechers Culture

At Skechers, we believe in creating a positive and inclusive work environment. We value teamwork, innovation, and a commitment to excellence. Our employees are passionate about our brand and dedicated to providing exceptional customer service. We foster a culture of growth, development, and recognition.

How to Apply

If you are interested in joining the Skechers team as a Retail Key Holder in West Springfield, MA, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant experience and skills.

FAQ

1. What are the key responsibilities of a Retail Key Holder? The responsibilities include supervising store operations, providing customer service, mentoring team members, achieving sales targets, and maintaining store cleanliness.
2. What qualifications are required for this position? A high school diploma or equivalent is required. Prior retail and leadership experience is preferred.
3. What is the starting pay rate for a Retail Key Holder? The starting rate is $18.58 per hour.
4. What benefits are offered to Skechers employees? Benefits include discounts on Skechers products, flexible schedules, training opportunities, health insurance, and a 401(k) plan.
5. What is the career path for a Retail Key Holder? Potential career paths include Assistant Store Manager, Store Manager, District Manager, and Regional Manager.
6. What is the work environment like at Skechers? Skechers fosters a positive, inclusive, and team-oriented work environment.
7. How can I apply for this position? You can apply online through the Skechers careers website.
8. What is the dress code for Retail Key Holders? The dress code is business casual, with Skechers footwear.
9. Are there opportunities for advancement at Skechers? Yes, Skechers is committed to providing opportunities for career advancement.
10. What is the company's policy on work-life balance? Skechers offers flexible schedules to support work-life balance.