About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, the Falcon platform. This cloud-native, endpoint protection solution redefines security with real-time threat intelligence, behavioral analysis, and automated response capabilities. Our customers across all industries rely on CrowdStrike to safeguard their operations, communities, and futures. As a mission-driven company, we foster a remote-first culture that empowers every CrowdStriker with flexibility, autonomy, and limitless opportunities to own their careers. We're passionate about innovation, customer success, and building a community where everyone thrives.

Role Overview

The SMB Account Manager role at CrowdStrike in Austin, Texas, is your gateway to sharpening sales expertise in the cybersecurity space. This full sales cycle position focuses on small to mid-size businesses (SMBs), ensuring customers maximize value from our Falcon platform. You'll advocate for clients, drive adoption, uncover upsell and cross-sell opportunities, and partner with renewals teams for seamless contract management. As a hybrid-remote role, you'll collaborate in our Austin office just once a week for team building and unity. With a disclosed salary range of $50,000 - $80,000 USD, plus competitive upside, equity, and benefits, this is ideal for sales professionals passionate about stopping breaches and growing with a market leader.

Why This Role Stands Out

In this position, you'll engage directly with technical audiences like engineers, IT, and security pros, leveraging CrowdStrike's robust sales training to master our industry-leading products. Expect a dynamic environment balancing renewals, expansions, and high-touch service to fuel customer loyalty and revenue growth.

Key Responsibilities

As an SMB Account Manager, you'll be the trusted advisor for your client portfolio, driving measurable success:

• Serve as the primary point of contact, collaborating with Customer Success, Managed Services, and other stakeholders to deliver expected value from Falcon platform purchases.
• Manage the full contract renewal cycle—from initial meetings and negotiations to signatures—aiming for escalated ARR through proactive strategies.
• Achieve quotas for new sales growth by identifying whitespace, crafting value-based presentations, and promoting upgrades and cross-sells from the CrowdStrike portfolio.
• Build deep relationships with key customers, creating champions and devising account plans to maximize growth.
• Provide exceptional customer service, handle escalations, coordinate support, and relay feedback on feature requests to Product Management.

Qualifications & Requirements

CrowdStrike seeks driven individuals ready to excel in a fast-paced sales environment:

• 1+ years in sales development, account management, or full sales cycle experience selling to technical audiences (engineers, IT, security).
• Bachelor's degree preferred.
• Familiarity with sales frameworks like MEDDIC, MEDPICC, or Sandler.
• Proven track record of meeting or exceeding quotas in metric-driven roles.
• Strong technical aptitude, quick learning, exceptional communication, and comfort with objections and negotiations.
• Ability to juggle tasks, prioritize dynamically, and thrive in high-growth settings. Security or SaaS experience is a plus.

Benefits & Perks

Joining CrowdStrike means accessing unparalleled rewards that support your professional and personal life:

• Market-leading compensation with equity awards for long-term wealth building.
• Comprehensive physical and mental wellness programs to keep you at your best.
• Competitive vacation, holidays, paid parental, and adoption leaves for recharge and family.
• Professional development for all levels, plus employee networks, volunteer opportunities, and geographic groups.
• Vibrant, Great Place to Work™ certified culture with world-class office amenities in Austin.

Career Growth

CrowdStrike invests in your success with robust training on the Falcon platform and sales methodologies. This SMB Account Manager role is a launchpad for advancing into larger accounts, leadership, or specialized cybersecurity sales. Our remote-first culture ensures flexibility, while weekly Austin office days foster collaboration and innovation. With a fanatical commitment to customers and teammates, you'll grow alongside limitless opportunities in a company redefining security.

Why Join CrowdStrike

Be part of a mission that matters: stopping breaches before they start. CrowdStrike's Falcon platform leads the industry with AI-powered protection, serving enterprises worldwide. Our remote-first approach, inclusive culture, and focus on belonging empower you to innovate relentlessly. Veterans and individuals with disabilities are supported through affirmative action. In Austin's thriving tech scene, enjoy hybrid flexibility, premium perks, and the chance to protect modern organizations. The future of cybersecurity starts with you—apply now to make an impact.

Role FAQs

Is this a fully remote role?

It's hybrid-remote, requiring office presence in Austin, TX, once a week for collaboration.

What salary can I expect?

Disclosed range is $50,000 - $80,000 USD yearly, with potential for higher based on experience, plus equity and bonuses.

Do I need cybersecurity experience?

Security or SaaS experience is a plus, but 1+ years in sales to technical audiences is key; training provided.

How does CrowdStrike support career development?

Through sales training, professional programs, mentorship, and paths to promotion in our high-growth environment.

What makes Falcon platform unique?

AI-native, cloud-delivered endpoint security with prevention, detection, and response in one lightweight agent.