Application Engineer, CRM Technology

Location: Bellevue, India | Los Angeles, Canada | Palo Alto, Canada | Seattle, India

Department: Other

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company that believes the camera presents the greatest opportunity to improve the way people live and communicate. We're looking for an Application Engineer to join our CRM Technology team in Los Angeles, CA, where you'll design and ship quality code leveraging Snap’s multi-cloud infrastructure to power scalable applications supporting internal CRM systems for Snapchat, Lens Studio, and Spectacles. As part of Team Snapchat, you'll collaborate across engineering, product, and customer teams to build tools that drive business impact, ensuring high uptime and seamless integrations that enhance personalized experiences for hundreds of millions of Snapchatters worldwide. Our creative culture thrives on AR innovation, fast execution, and privacy-first precision—join us to contribute to human progress through expressive, moment-capturing technology. In this role, you'll work closely with Product Managers and Customers to deeply understand business challenges, then design and implement scalable features and high-volume integrations that keep CRM systems running at peak performance. You'll optimize data pipelines, maintain operational excellence through incident response and hotfixes, and document best practices to elevate our CRM engineering standards. Drawing on your expertise in backend services, Java, C++, Python, SQL/NoSQL, Kubernetes, and cloud platforms, you'll independently deliver medium-sized projects while fostering engineering excellence in a dynamic, collaborative environment. Snap's 'Default Together' policy emphasizes in-person collaboration 4+ days a week to build our innovative culture faster. We're committed to diversity, equity, and inclusion, offering competitive pay (Zone A: $157,000-$235,000 base), RSUs, comprehensive benefits like paid parental leave and mental health support, and accommodations for all. If you're passionate about camera technology, AR, and creating fun, technically sophisticated products, apply to help empower people to express themselves and live in the moment.

What You'll Do

• Work with Product Managers and Customers to understand business problems and translate them into technical solutions
• Design and build scalable applications and features focused on creating business impact for CRM systems
• Collaborate with other engineering teams to build and maintain high-volume inbound and outbound integrations
• Ensure high application uptime and reliability for internal business systems
• Build technical documentation and contribute to engineering excellence in the CRM technology area
• Leverage Snap’s multi-cloud infrastructure to ship quality code supporting Snapchat's CRM operations
• Develop tools and applications that enhance CRM capabilities, powering personalized experiences for Snapchatters
• Participate in incident response, hotfix investigations, and operational improvements
• Integrate CRM technologies with Snap's AR innovations and camera-centric products
• Optimize data pipelines to support real-time CRM insights for Snap's global community
• Champion privacy and precision in all CRM engineering efforts, aligning with Snap's core values

Minimum Qualifications

• Bachelor's degree in computer science or a related technical field
• 3+ years of software development experience in Java, C++, Python and/or Apex
• Experience with backend services or distributed systems
• Experience with SQL/NoSQL solutions, Memcache/Redis, Kubernetes, or Google/AWS services
• Solid knowledge of unit testing
• Ability to independently execute on medium-sized features, taking a few weeks and multiple PRs to complete
• Understanding of operational aspects of systems, including incident or hotfix investigation and resolution

Preferred Qualifications

• Knowledge of Salesforce CRM including Apex Programming and Lightning Web Components
• Experience or willingness to learn creating data pipelines using Airflow
• Experience building and maintaining highly-available services at significant scale
• Proven track record of collaborating with product managers, customers, and cross-functional engineering teams
• Familiarity with multi-cloud infrastructure

Knowledge, Skills & Abilities

• Java
• C++
• Python
• Apex Programming
• SQL/NoSQL databases
• Memcache/Redis
• Kubernetes
• Google Cloud or AWS services
• Unit testing
• Distributed systems
• Data pipelines (e.g., Airflow)
• Salesforce CRM
• Lightning Web Components
• Backend services development
• High-availability systems
• Collaboration and communication
• Problem-solving with product managers and customers
• Technical documentation

Our Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages with equity in the form of RSUs
• Competitive base salary based on pay zones (Zone A: $157,000-$235,000; Zone B: $149,000-$223,000; Zone C: $133,000-$200,000)
• "Default Together" policy fostering dynamic in-person collaboration 4+ days per week
• Opportunities to contribute to innovative camera and AR products reaching hundreds of millions
• Support for diverse backgrounds in a creative, fast-moving culture
• Accommodations for disabilities or special needs

Compensation

$157,000-$235,000 annually

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.