AR Moderation Senior Specialist

Location: New York, United States

Department: Corporate

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company at heart, pioneering AR innovation through Snapchat, Lens Studio, and Spectacles to empower authentic self-expression, real-time connections, and immersive world discovery. As an AR Moderation Senior Specialist in our New York office (Corporate department), you'll own daily review operations for AR products like Snap Lenses, executing against roadmaps and OKRs to deliver safe, high-quality experiences for millions of creators and users. Collaborating closely with Product, Engineering, and Policy teams, you'll harness data-driven insights from KPIs to evolve moderation systems, blending hands-on operations with technical expertise to scale AR safety amid our creative, fast-evolving culture. In this role, you'll dive deep into Lens submissions, ensuring they align with Snap's creative policies, technical standards, and safety guidelines while managing queues to hit SLAs. You'll analyze trends in AR content data to preempt risks, partner on automation tools that slash review times, and provide expert guidance to creators worldwide. As a subject-matter expert, you'll balance AR innovation with platform integrity, advising on global cultural nuances and emerging features to keep Snapchat's AR ecosystem vibrant yet secure. Your impact will span operations and strategy: mentoring teams, calibrating vendors, and influencing product roadmaps with dashboards and reports. With a 'default together' policy expecting 4+ days in-office weekly, you'll thrive in Snap's collaborative environment fueled by diverse perspectives. Join us to shape the future of AR moderation, where camera technology meets creative freedom in a company committed to human progress through fun, expressive tech. Snap is an equal opportunity employer offering competitive pay (Zone A: $89,000-$133,000 base + RSUs), comprehensive benefits, and accommodations for disabilities.

What You'll Do

• Review Snap Lens submissions for compliance with creative policies, technical specs, and product safety standards to safeguard AR experiences
• Manage and prioritize review queues to meet SLAs, quality targets, and high-volume AR content demands
• Analyze review data and trends to spot risks, inefficiencies, and opportunities for AR moderation improvements
• Collaborate with Product, Engineering, and Policy teams to build scalable automation, tooling, and workflows for AR review
• Provide expert support for self-serve Lens creators, ensuring consistent, high-quality feedback on AR content
• Leverage data insights to prioritize issues impacting users, creators, or Snapchat's AR platform safety
• Act as SME on AR creative, legal, and cultural guidelines for global, compliant content experiences
• Support vendor performance through calibration, training, and feedback to maintain AR moderation excellence
• Mentor team members, deliver training, and foster expertise in AR-specific moderation practices
• Proactively identify policy or creative risks in emerging AR features, balancing innovation with safety
• Advise on cultural, linguistic, and contextual nuances for diverse global AR Lens content
• Research AR industry trends to evolve Lens Review strategies and policies at Snap

Minimum Qualifications

• Bachelor’s degree or equivalent practical work experience
• 3+ years of relevant professional experience in operations, moderation, or content review
• Demonstrated experience analyzing data to drive data-informed decisions
• Hands-on experience with automation, tooling systems, or workflow optimization
• Proficiency with data visualization tools such as Looker, Tableau, or equivalent
• Experience managing multiple projects from end-to-end
• Familiarity with JIRA or similar issue tracking and project management software

Preferred Qualifications

• Experience in content moderation, creative review, or trust & safety operations, especially in digital media or AR
• Proven track record managing large datasets and creating reports to influence decision-making
• Experience collaborating with cross-functional stakeholders across Product, Engineering, and Policy teams
• Deep knowledge of online safety trends, AR ecosystem developments, and global content moderation challenges

Knowledge, Skills & Abilities

• Excellent verbal and written communication
• Proficient data and quantitative analysis
• Strong prioritization and independent task management
• Dashboard and visualization creation (e.g., Looker, Tableau)
• Sound judgment and problem-solving
• Adaptability to fast-paced, evolving business needs
• Deep cultural awareness for global creative content
• Technical knowledge of moderation systems and AR workflows
• Cross-functional collaboration with Product and Engineering
• Workflow automation and optimization expertise
• JIRA or issue tracking proficiency
• Trend analysis in AR and online safety
• Training and mentorship delivery
• Risk anticipation and mitigation
• Stakeholder influence through data storytelling

Our Benefits

• Paid parental leave for new parents
• Comprehensive medical, dental, and vision coverage
• Emotional and mental health support programs
• Competitive compensation with equity in the form of RSUs
• Flexible paid time off and wellness stipends
• 401(k) matching and financial planning resources
• Professional development opportunities and learning stipends
• On-site perks including meals, fitness facilities, and social events

Compensation

$89,000-$133,000 annually

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.