Customer Success Specialist

Location: Los Angeles, Canada | New York, United States

Department: Sales

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company believing that the camera—and AR—represent the greatest opportunity to improve the way people live and communicate. We contribute to human progress by empowering people to express themselves authentically, live in the moment, learn about the world, and have fun together through our core products: Snapchat, the visual messaging app that enhances relationships; Lens Studio, our AR platform powering immersive experiences; and Spectacles, our AR glasses. As a Customer Success Specialist in our Sales department, you'll join a creative culture focused on scaled account management, revenue growth, and exceptional post-sale experiences for our global audience of small and mid-sized advertisers. Dive deep as a subject matter expert to unblock advertisers, optimize their success with Snap's camera-first, AR-driven ad solutions, and scale impact through innovative operational strategies. In this role, you'll build lasting relationships with clients and agencies, partnering across teams to deliver ROI that leverages Snapchat's ephemeral, visual magic and AR lenses for standout campaigns. Manage complex projects, act as the voice of the customer to influence product roadmaps with Engineering and Data Science, and educate on best practices for auction-based tools and self-serve platforms. By identifying scalable solutions to common blockers—like maximizing creative engagement in real-time bidding—you'll drive incremental revenue and adoption of Snap's cutting-edge features, from Lens Studio creations to Spectacles-powered experiences. We're seeking passionate individuals who thrive in our fast-paced, innovative environment, with strong analytical skills, communication prowess, and a love for Snapchat's creative ecosystem. Join us to help advertisers harness the power of the camera and AR to connect with audiences in unforgettable ways, all while growing your career in a diverse, collaborative culture that values 'Default Together' in-office collaboration (4+ days/week). Snap is proud to be an equal opportunity employer committed to diversity and inclusion.

What You'll Do

• Build, manage, and grow relationships with global small and mid-sized advertisers and agency partners to drive scaled spend and exceed performance expectations
• Partner with Client Partners and Account Managers to address strategic needs, deliver measurable ROI, and enhance customer experience on Snapchat's innovative platform
• Manage complex projects involving cross-functional collaboration internally and externally to optimize AR-powered ad campaigns
• Act as the voice of the customer for product improvements, collaborating with Engineering and Data Science teams to demonstrate revenue impact from camera and AR innovations
• Serve as a Snap product expert, educating Sales teams and advertisers on new features like Lens Studio creations and Spectacles integrations
• Drive adoption and engagement with Snap’s self-service platform and auction-based tools through technical support and real-time performance analysis
• Identify common client challenges related to creative, camera-first advertising and operationalize scalable solutions across the business
• Provide best practices and bespoke optimizations for AR lenses, ephemeral content, and visual storytelling campaigns
• Analyze datasets to uncover insights that boost advertiser success in Snap's dynamic, real-time bidding environment
• Influence product prioritization by showcasing how enhancements in AR and camera technology drive global revenue growth

Minimum Qualifications

• BS/BA degree in business, communications, marketing, or a related field, or equivalent practical experience
• 18+ months of experience in the digital media industry with a focus on performance and brand marketing
• Technical knowledge of ad-tech, programmatic advertising, or real-time bidding marketplaces
• Demonstrated ability to analyze advertising performance metrics and deliver actionable insights
• Experience managing multiple projects in a fast-paced environment with strong attention to detail
• Proficiency in Excel and PowerPoint for data analysis and presentations
• Ability to collaborate effectively with cross-functional teams and all levels of management

Preferred Qualifications

• 3+ years of experience in media, advertising, or web platforms and technologies
• Proven track record of delivering on sales quota and receiving positive client reviews
• Passion for Snapchat as a daily user with in-depth knowledge of Snap's ad products
• Experience scaling successful strategies across multiple clients or accounts
• Familiarity with augmented reality (AR) advertising and camera-based creative campaigns

Knowledge, Skills & Abilities

• Deep understanding of advertising performance metrics and biddable auction environments
• Expertise in media management for programmatic and real-time bidding platforms
• Advanced Excel skills for data analysis and visualization
• Strong PowerPoint proficiency for creating compelling client presentations
• Ability to educate advertisers and agencies on platform best practices
• Excellent written and verbal communication skills
• Superior organizational and prioritization abilities in fast-paced settings
• Cross-functional collaboration and stakeholder management
• Project management for complex, multi-stream workstreams
• Analytical mindset for deriving actionable insights from datasets
• Adaptability to rapid changes in AR and camera tech landscapes
• Attention to detail in scaling client strategies
• Passion for creative, visual storytelling via Snapchat and Lens Studio
• Knowledge of AR innovations and Spectacles hardware integrations

Our Benefits

• Paid parental leave to support work-life balance
• Comprehensive medical, dental, and vision coverage
• Emotional and mental health support programs
• Competitive compensation packages with equity in the form of RSUs
• Opportunities to share in Snap’s long-term success through performance incentives
• Flexible benefits tailored to individual needs and family situations
• Collaborative office environment under our 'Default Together' policy (4+ days/week in office)
• Professional development in cutting-edge AR and camera technologies

Compensation

$107,000-$161,000 annually

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.