IT Program Manager, Level 4

Location: Bellevue, India | Chicago, India | Los Angeles, Canada | New York, United States | Palo Alto, Canada | San Francisco, United States | Seattle, India

Department: Information Technology

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company that believes the camera presents the greatest opportunity to improve the way people live and communicate. Our products—Snapchat, Lens Studio, and Spectacles—empower people to express themselves, live in the moment, learn about the world, and have fun together through innovative AR experiences reaching hundreds of millions daily. We're seeking an IT Program Manager, Level 4, in our Information Technology department to lead the Enterprise AI transformation, scaling next-generation AI tools that enhance our AR innovations and creative culture. Embedded with IT Engineering and SaaS Admin teams, you'll drive programs operationalizing agentic systems and workflow automation at the intersection of AI experimentation and enterprise IT. In this role, you'll lead rollouts of AI platforms that power Snap's camera-first ecosystem, fostering cross-functional autonomy to deliver with precision and privacy. Own end-to-end programs from scoping to execution, running Agile sprints, resolving dependencies, and driving adoption through training and metrics. Your hands-on IT generalist skills and AI fluency will translate technical complexities into actionable plans, ensuring seamless integration with our AR and Spectacles technologies while contributing to the AI Center of Excellence. Thriving in Snap's fast-moving, creative environment requires curiosity for emerging AI patterns, strong Jira/Confluence command, and the ability to embed with engineers. Join us to shape the future of how Snapchatters capture and share moments through AI-powered IT excellence. We practice a 'default together' policy, expecting 4+ days in-office to build our innovative culture. Snap is an equal opportunity employer committed to diversity.

What You'll Do

• Lead the rollout of next-generation Enterprise AI tools, including agentic systems, workflow automation, and internal AI platforms to enhance Snap's AR and camera innovations
• Drive cross-functional decision-making with autonomy across IT Engineering, SaaS Admin, and business partner teams
• Embed within IT Engineering and SaaS Admin teams to coordinate technical work, operational readiness, and cross-team dependencies
• Own end-to-end program delivery, including scope, planning, execution, risk/issue management, and executive-ready communication
• Define operating rhythms, roles, and responsibilities aligning engineering, operations, and business teams around shared outcomes
• Run sprint ceremonies and delivery cadences with technical teams to progress work from design to implementation and rollout
• Identify, track, and resolve risks, blockers, and cross-team dependencies impacting execution
• Drive change management and adoption through communication, training, and feedback loops for AI tool rollouts
• Measure and report program outcomes, including usage insights, operational performance, and business value tied to Snap's creative culture
• Contribute to Snap’s AI Center of Excellence by establishing standards and delivery best practices for AR-enhanced experiences

Minimum Qualifications

• BS/BA degree or equivalent practical experience
• 3+ years in a project or program management role leading multi-team initiatives
• 5+ years of IT experience spanning multiple technical areas such as engineering, SaaS systems, infrastructure, identity, and networking
• Practical understanding of Agile/Scrum methodologies and the software development lifecycle
• Hands-on fluency with generative AI tools (e.g., ChatGPT, Gemini, Claude) for automation and analysis
• Strong command of Jira and Confluence for program planning, tracking, and visibility
• Experience delivering complex, cross-functional technology programs in fast-paced environments

Preferred Qualifications

• Project management certification (PMP, CSM, SAFe, etc.)
• Previous hands-on experience as a SysAdmin, IT Engineer, or similar technical role
• Experience with emerging enterprise AI platforms (agents/orchestrators, workflow automation, RPA, enterprise search, LLM platforms)
• Experience collaborating with security, privacy, or compliance teams on technology rollouts
• Familiarity with AR technologies or camera-based innovations

Knowledge, Skills & Abilities

• Cross-functional program leadership
• Agile/Scrum and SDLC expertise
• Technical acumen in IT domains (engineering, SaaS, infrastructure, identity, networking)
• Jira and Confluence proficiency
• Generative AI tool fluency (ChatGPT, Gemini, Claude)
• Risk and dependency management
• Change management and adoption strategies
• Executive communication and stakeholder alignment
• Embedded technical team collaboration
• AI experimentation and emerging tool exploration
• Privacy, security, and compliance awareness
• Data-driven outcome measurement
• Fast-paced execution in creative tech environments
• AR and camera technology familiarity

Our Benefits

• Paid parental leave
• Comprehensive medical, dental, and vision coverage
• Emotional and mental health support programs
• Competitive compensation packages with equity in the form of RSUs
• Flexible paid time off and wellness stipends
• Professional development opportunities in a creative, innovative environment
• Onsite perks including meals, fitness facilities, and collaborative spaces
• Opportunities to contribute to camera and AR technologies reaching millions

Compensation

$130,000-$196,000 annually

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.