Lead, Account Management (10-month contract)

Location: Beijing, India | Shenzhen, India

Department: Sales

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company at heart, believing that the camera—and AR—represent the greatest opportunity to improve the way people live and communicate. We empower people to express themselves authentically, live in the moment, learn about the world, and have fun together through our core products: Snapchat, a visual messaging app; Lens Studio, our AR creation platform; and Spectacles, our AR glasses. We're seeking a Lead, Account Management (10-month contract) in our Sales department in China to drive advertising revenue growth. In this role, you'll collaborate with cross-functional teams and external stakeholders, strategically tailoring Snap's innovative camera and AR products to client needs—from campaign ideation and launch to real-time optimization and issue resolution—within our creative, fast-paced culture. As a key player in Snap's advertising ecosystem, you'll provide expert optimization guidance to strategic clients, advocate for Snapchat's AR lenses and features, and dive into performance data to uncover trends, recommend upsells, and maximize KPIs. You'll offer hands-on operational support, including ad trafficking, audience building, escalations, and reporting, while partnering with leadership to streamline operations and elevate advertiser expertise on our platform. Your role will emphasize Snap's unique visual storytelling, ensuring campaigns leverage AR innovation for standout results in China's dynamic market. You'll thrive by managing processes like Creative Service Agreements and Ad Design Requests, maintaining Salesforce accuracy, and resolving issues swiftly with cross-functional teams. This position demands fluency in English and Mandarin, deep digital media experience, and a passion for Snap's creative culture. Join us to shape the future of AR advertising, embracing our 'Default Together' policy with 4+ office days weekly. Snap is an equal opportunity employer committed to diversity, innovation, and comprehensive benefits including medical coverage, parental leave, mental health support, and equity in our success.

What You'll Do

• Provide account optimization guidance to strategic advertising clients on Snap's innovative camera and AR-powered products
• Serve as a product advocate for Snapchat, Lens Studio, Spectacles, and emerging AR features, advising on best practices, bespoke campaign optimizations, and beta participation
• Dive deep into campaign performance data to guide KPI-driven measurement strategies, identify trends, seasonality, and optimizations for superior results
• Recommend upsell opportunities leveraging Snap's creative AR lenses and visual storytelling capabilities
• Deliver day-to-day operational support for partners, including ad rejection escalations, building audience engagement segments, trafficking ads via Snap’s internal tools, and generating post-campaign reports
• Partner with Snap’s management team to develop programs that streamline sales operations, boost advertiser awareness, and elevate expertise on Snap’s advertising platform
• Identify, escalate, and resolve client or partner issues by collaborating with cross-functional teams
• Manage internal processes for Creative Service Agreements, campaign exceptions, Ad Design Requests, and Coupon Generations, while clearly communicating policies across teams
• Foster advertiser success by tailoring Snap’s camera-first products to unique client needs in fast-paced, creative campaigns
• Drive revenue growth through strategic account management in Snap's vibrant AR ecosystem

Minimum Qualifications

• BA/BS degree or equivalent practical experience
• 7+ years of experience in the digital media industry, with a focus on performance and brand marketing, ad-tech, programmatic in real-time bidding marketplaces, or a related field
• Fluency in English and Mandarin
• Excellent communication and interpersonal skills with strong attention to detail
• Strong Google Sheets/Slides skills, with experience analyzing datasets and delivering actionable insights
• Proven ability to prioritize and manage multiple projects while maintaining strict attention to detail and strong ownership
• Experience maintaining accurate CRM data in Salesforce.com

Preferred Qualifications

• Knowledge of the digital marketing landscape in China's export online market
• Experience in export retail and gaming industries
• Understanding of advertising performance metrics and ecosystem
• Experience in media management within biddable auction advertising environments and educating advertisers/agencies
• Background working with both internal and external partners in dynamic environments
• Ability to summarize insights, best practices, and share with partners and customers

Knowledge, Skills & Abilities

• Digital media and ad-tech expertise
• Performance and brand marketing
• Programmatic and real-time bidding
• Data analysis and actionable insights
• Google Sheets and Slides proficiency
• Salesforce CRM management
• Strategic account optimization
• KPI-driven measurement
• Campaign performance troubleshooting
• Cross-functional collaboration
• Excellent verbal and written communication
• Interpersonal relationship building
• Attention to detail and ownership
• Multitasking in dynamic environments
• Ad trafficking and audience segmentation
• AR and camera technology advocacy
• Client issue resolution
• Process management and policy communication

Our Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that share in Snap’s long-term success
• Dynamic collaboration in a 'Default Together' office environment (4+ days per week)
• Opportunities to innovate in camera technology and AR at a creative tech company
• Support for diverse backgrounds to build innovative products
• Accommodations for disabilities or special needs

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.