Lead, Proactive Trust & Safety Operations

Location: Los Angeles, Canada | New York, United States | Seattle, India

Department: Other

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company that believes AR presents the greatest opportunity to improve the way people live and communicate. We empower Snapchatters to express themselves creatively through Snapchat’s visual messaging, Lens Studio’s AR platform, and Spectacles AR glasses. Our Trust & Safety (T&S) team is vital in protecting users from harmful content violating our terms or Community Guidelines, all while embodying our Kind, Smart, and Creative values. Join our growing Proactive Trust & Safety Operations team as a Lead to ensure a safe, innovative platform where millions enjoy camera-driven experiences daily. As Lead, Proactive Trust & Safety Operations, you’ll provide hands-on operational support for our proactive harm detection framework, flexing to broader T&S needs while collaborating cross-functionally with Public Policy, Product, and Engineering. You’ll develop detection rules tailored to AR Lenses and camera features, identify abuse trends through content analysis and research, and own projects end-to-end—anticipating risks, optimizing tools, and balancing creative innovation with safety. Keep a cool head under pressure, train team members, and ensure seamless support for new launches like Spectacles updates, all to foster a secure space for authentic self-expression. We seek a leader passionate about AR safety, with expertise in machine learning, data analysis, and content moderation. Thrive in ambiguity, leverage tools like Looker for insights, and communicate data-backed strategies effectively. With 5+ years in technical safety roles, leadership experience, and comfort in dynamic settings including on-call weekends, you’ll drive processes that protect Snapchatters worldwide. Snap’s “Default Together” policy means 4+ office days weekly to spark creativity—apply your skills to human progress through camera technology!

What You'll Do

• Provide operational support for Snap’s proactive harm and abuse detection framework and flex into support for the larger T&S team as needed
• Develop and maintain proactive detection rules to safeguard Snapchatters using camera and AR features
• Identify trends and patterns by reviewing reported content, conducting outside research, and analyzing AR Lens interactions
• Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints in a fast-paced creative environment
• Develop and conduct training for other T&S team members on proactive tools and Snapchat’s innovative AR ecosystem
• Enhance the team’s work through recommendations for optimizing tooling, process development, and improvement
• Ensure that new product and workflow launches, including AR innovations like Lens Studio and Spectacles, are properly planned for and supported
• Work with internal stakeholders including Public Policy, Product, and Engineering to communicate Proactive T&S priorities backed by strong data
• Serve as a consultative partner to vendor teams, providing subject matter expertise for processing proactive detection requests with high quality and efficiency
• Build and improve processes with a hands-on, innovative approach to keeping Snapchatters safe while embracing Snap’s Kind, Smart, and Creative values

Minimum Qualifications

• Bachelor’s degree or 4+ years of practical experience in lieu of a degree
• 5+ years of experience working with technical cross-functional groups and technology, such as machine learning or related fields, to investigate and resolve on-platform safety issues
• 1+ years of experience in a leadership capacity
• Ability to work flexible hours, including rotational weekends on-call as needed
• Comfort working within a content moderation environment, including frequent exposure to sensitive content
• Strong analytical skills, including working with large data sets and data visualization tools (Advanced Excel, Looker, Grafana, etc.)
• Understanding of computer logic and syntax

Preferred Qualifications

• 1+ years of formal people management experience
• Familiarity with machine learning and/or computer vision
• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
• Background in AR or camera-based technology platforms
• Experience in proactive harm detection frameworks

Knowledge, Skills & Abilities

• Comfort working with sensitive content in a moderation environment
• Problem-solving independently and collaboratively to structure ambiguous challenges
• Strong analytical skills with large datasets and visualization tools like Excel, Looker, Grafana
• Understanding of computer logic and syntax
• Familiarity with machine learning and computer vision
• Cross-functional collaboration with Product, Engineering, and Public Policy teams
• Excellent verbal and written communication across all organizational levels
• Ability to prioritize and thrive in dynamic, evolving environments
• Navigating ambiguity and making confident decisions with incomplete information
• Hands-on process building and innovation
• Trend identification and pattern recognition in user-generated content
• Project ownership from start to finish, including risk anticipation
• Training development and delivery
• Data-driven communication of priorities
• Vendor management and consultative expertise

Our Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages including equity in the form of RSUs to share in Snap’s long-term success
• “Default Together” policy fostering dynamic collaboration in office 4+ days per week
• Support for disabilities or special needs requiring accommodation
• Inclusive culture celebrating diverse backgrounds to drive AR and camera innovation
• Competitive base salary ranges by pay zone: Zone A (CA, WA, NYC) $130,000-$196,000; Zone B $124,000-$186,000; Zone C $111,000-$167,000

Compensation

$130,000-$196,000 annually

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.