Lead, Trust & Safety U.S. Operations

Location: New York, United States

Department: Other

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company at heart, believing the camera — and AR innovations like Lens Studio and Spectacles — presents the greatest opportunity to improve how people live and communicate. We empower Snapchatters to express themselves creatively, live in the moment, learn about the world, and have fun together on our visual messaging platform. The Trust & Safety (T&S) Team is vital to protecting our community from violating content while embodying our Kind, Smart, and Creative values. As Lead, Trust & Safety U.S. Operations, you'll join our Global Operations & Enablement team in New York, leading a regional team and supporting Policy Operations to create safe, innovative experiences worldwide. In this people manager role, you'll provide expert leadership to T&S specialists, enhancing workflows with data-driven improvements and scalable automation tailored to Snapchat's dynamic AR ecosystem. Partnering cross-functionally with Policy, Legal, Product, and Engineering, you'll ideate safety solutions, manage escalations, and deliver roadmap projects that balance creativity with security. Using advanced analytics, you'll anticipate risks, refine enforcement guidance, and strengthen global partnerships — all while handling sensitive content like child exploitation or graphic violence, with robust team wellness support in place. We're seeking an unflappable decision-maker with a passion for online safety and Snap's creative culture. You'll become a subject matter authority, driving thought leadership on industry trends, launching trust-enhancing tools, and fostering efficiency across manual and automated systems. If you thrive in high-stakes environments, love camera tech and AR, and want to safeguard fun for millions, join us to help build the safest platform for authentic expression. Snap is an equal opportunity employer committed to diversity, with a 'Default Together' policy expecting 4+ office days weekly.

What You'll Do

• Provide leadership and guidance for a growing regional team of T&S specialists in New York, becoming a subject matter expert in safety workflows
• Enhance operational workflows by identifying focus areas, implementing improvements, and driving scalable automated solutions
• Liaise with global safety partners, Policy, Legal, Product, and Engineering teams to strengthen relationships and keep Snapchatters safe
• Use data analytics to influence decisions, highlight emerging issues, and anticipate risks impacting users on Snapchat's camera-first platform
• Manage time-sensitive escalations, balance business needs with technical constraints, and resolve inquiries from users and stakeholders
• Deliver key projects within the Safety roadmap, including execution, training, data assessment, and stakeholder presentations
• Support offshore leadership and workforce development for globally dispersed vendors
• Analyze enforcement, product, and market data to refine policy guidance and identify integrity challenges in AR innovations like Lens Studio
• Follow industry trends to develop Snap’s thought leadership in T&S operations, emphasizing creative culture and online safety
• Collaborate cross-functionally to launch tools improving trust across Snapchat, Spectacles, and AR experiences
• Continuously improve policy training, implementation, and quality standards for a safe, fun platform

Minimum Qualifications

• 4+ years of relevant experience in trust & safety, operations, or policy implementation
• Bachelor's degree or equivalent practical experience
• Proven experience reviewing sensitive content with meticulous attention to detail
• Experience interacting with regulatory bodies, NCMEC, or law enforcement
• Demonstrated ability to manage complex issues end-to-end independently
• Working knowledge of product development lifecycle in technology or regulated industries
• Willingness to handle disturbing content including child exploitation, graphic violence, self-injury, and suicide
• Ability to work in office 4+ days per week per Snap's 'Default Together' policy

Preferred Qualifications

• 1+ years working directly with product and engineering teams
• 1+ years of Trust & Safety experience
• 1+ years in operations, implementation, product management, or policy roles with global operations collaboration
• Experience in AR, camera technology, or social media platforms
• Advanced data analysis experience with tools like Looker or Tableau
• Background in developing scalable enforcement systems

Knowledge, Skills & Abilities

• Proven leadership in attracting, motivating, and retaining talent
• Meticulous attention to detail in reviewing sensitive content
• Strong analytical skills with large datasets and visualization tools (Excel, Looker, Tableau)
• Great judgment and problem-solving in complex, high-pressure situations
• Excellent verbal and written communication for cross-functional collaboration
• Experience ideating and implementing safety workflows and processes
• Strategic and critical thinking balancing details with big-picture impact
• Data-driven decision-making to solve business problems
• Ability to manage escalations and stakeholder inquiries end-to-end
• Knowledge of regulatory compliance and law enforcement interactions
• Project management from ideation to execution and presentation
• Familiarity with product-engineering partnerships for tool launches
• Passion for online safety, AR innovation, and camera technology
• Adaptability to disturbing content with wellness resilience
• Trend analysis for thought leadership in social platforms
• Cross-cultural collaboration with global teams and vendors

Our Benefits

• Comprehensive health, dental, and vision insurance
• Mental health and wellness support programs tailored for T&S teams
• 401(k) matching and financial planning resources
• Generous paid time off and flexible family leave
• Stock options and employee stock purchase plan
• Fitness reimbursements and onsite wellness facilities
• Learning and development stipends for creative and technical growth
• Free snacks, meals, and social events fostering Snap's playful culture
• Parental leave and fertility assistance benefits

Compensation

$130,000-$196,000 annually

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.