Lead, Workplace Operations

Location: Palo Alto, Canada

Department: Global Workplace Experience

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Snap is a technology company. We value the camera’s unique ability to empower people to express themselves, live in the moment, capture the world’s moments, learn about the world, and have fun together. Snap’s three core products & services are Snapchat, a Visual Messaging App that enhances your relationships with friends, family, and the world; Lens Studio, a camera company powered Augmented Reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. Workplace Experience (WX) is responsible for the design, build, and operations of all Snap workspaces globally. The team includes Portfolio Management, Design & Construction Management, Data, Technology & Planning, Workplace Operations, Food and Onsite Events. Our mission is simple: We help Snap get together and get to work. We balance the diverse needs of our employees and teams to collaborate and socialize, as well as concentrate independently. Our workplace supports safe, healthy and sustainable lifestyles and most importantly builds community in our creative, AR-driven culture. We’re looking for a Lead, Workplace Operations to join the Global Workplace Experience (WX) Team at Snap Inc! Based at our Sunnyvale campus in the Bay Area, you’ll play a pivotal role in operating our innovative offices that inspire camera technology breakthroughs and AR creativity. You’ll work closely with a large outsourced vendor team, internal WX partners, and cross-functional groups like HR, Procurement, Finance, Security, IT, executives, business leaders, and EAs to build scalable programs ensuring smooth, efficient campus operations that embody Snap’s Kind, Smart, and Creative values. In this role, you’ll be the face of workplace excellence, executing tactical plans for amenities, events, food, maintenance, and more while driving projects like parking/transportation programs and compliance initiatives. You’ll proactively gather feedback from stakeholders, manage budgets and vendors, conduct site inspections, and foster relationships that enhance the employee experience in our fast-evolving tech environment. Adhering to our ‘Default Together’ policy, you’ll work onsite 4+ days per week to reinforce our collaborative culture. Snap Inc. is its own community, so we’ve got your back! We do our best to have a supportive and inclusive benefits package, comprehensive healthcare offerings, emotional wellness support, and compensation packages that let you share in Snap’s long-term success. Snap is proud to be an equal opportunity employer committed to diverse backgrounds and voices driving innovation.

What You'll Do

• Act as an ambassador for Snap’s workplace experience, translating our Kind, Smart, and Creative values into a welcoming environment that fuels camera technology and AR innovation
• Support development and execution of short- and long-term plans for workplace amenities, services, onsite events, food service, repair, maintenance, and mail operations
• Partner with Workplace Operations peers for seamless delivery of new office spaces, post-occupancy modifications, and move management
• Lead implementation of experience programs, guidelines, best practices, and standards for employees and cross-functional teams
• Proactively identify business needs, align on objectives, scope, timing, and resources while building relationships with executives, business leaders, HR, Procurement, Finance, Security, IT, and EAs
• Develop and execute scalable programs for parking, transportation, and employee services to address evolving needs in a fast-paced AR and camera tech environment
• Manage vendor performance to ensure services meet contracts, budgets, and high standards; conduct regular site inspections and resolve deficiencies
• Coordinate with internal teams for consistent communications and ensure ongoing workplace compliance
• Oversee complex projects improving employee experience and support annual operating/capital budgets and financial tracking
• Foster collaborative relationships with landlords, vendors, contractors, and consultants to build community in Snap’s creative culture

Minimum Qualifications

• Bachelor’s degree or equivalent years of experience
• 4+ years of facilities management experience with emphasis on facilities, office management, workplace services, customer service, and event management
• Experience managing outsourced facility vendor partners and vendor performance
• Proven track record in financial management including budget tracking, invoice review, and procurement
• Ability to conduct site inspections, ensure compliance, and oversee complex projects
• Regular onsite work required at Snap’s Sunnyvale campus (4+ days per week per Default Together policy)
• Passion for Snapchat and commitment to Snap’s values of Kind, Smart, and Creative

Preferred Qualifications

• Experience managing a facilities operations team with knowledge of building systems and SOPs
• Experience utilizing workplace, facilities, and space management systems
• Background in tech or creative industry workplaces supporting innovative teams

Knowledge, Skills & Abilities

• Self-motivated with urgency in fast-paced settings
• High attention to detail and exceptional organizational skills
• Excellent written and verbal communication
• Exceptional interpersonal and relationship-building skills
• Ability to manage large-scale projects and minute details simultaneously
• Strong decision-making and creative problem-solving
• Process-driven with track record of identifying gaps and implementing solutions
• Ability to work independently and collaboratively
• Proficiency in financial variance tracking and budget management
• Knowledge of building systems, SOPs, and employee services
• Experience with workplace management systems
• Skill in selling ideas and gaining stakeholder alignment
• Proactive initiative and adaptability to changing needs
• Commitment to inclusive, sustainable, and community-focused workplaces
• Passion for tech innovation, AR, and camera technology

Our Benefits

• Paid parental leave
• Comprehensive medical, dental, and vision coverage
• Emotional and mental health support programs
• Competitive compensation packages with equity to share in Snap’s long-term success
• Flexible paid time off and wellness programs
• Onsite perks including food services, events, and fitness facilities
• Professional development opportunities in a creative, innovative environment
• 401(k) matching and financial planning resources

Compensation

$118,000-$176,000 annually

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.