Manager, Production Operations

Location: Abingdon, United States

Department: Spectacles

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company that believes AR technology, powered by innovative eyewear like Spectacles, will transform how people live, connect, and create in the real world. Our Spectacles team is at the forefront of standalone, see-through AR glasses running Snap OS, enabling immersive experiences for playing, learning, and working together. As Manager, Production Operations in the Spectacles department, you'll lead on-site production teams to bring these cutting-edge AR innovations to life, ensuring seamless scalability from prototype to mass production in our creative, fast-paced environment. In this role, you'll oversee multiple shifts of the Production and Production Engineering teams, holding them accountable for MRL/TRL-ready processes that align with Snap's goals for high-quality AR hardware. You'll collaborate cross-functionally with Finance, IT, and engineering stakeholders to optimize MES/MRP systems, set KPIs for uptime and delivery, and prepare facilities for volume ramps and NPI. Championing safety, Six Sigma, and AI-driven efficiencies, you'll mentor leaders to foster continuous improvement and proactive problem-solving, all while advancing Snap's mission to empower authentic expression through camera and AR tech. You'll thrive at Snap if you bring proven manufacturing leadership, a passion for AR innovation, and the agility to navigate ambiguity in a multicultural setting with Asian partners. Join our diverse team in our 'default together' culture—working 4+ days a week in-office—to shape the future of Spectacles and contribute to human progress through creative technology. Snap is an equal opportunity employer committed to diversity, with comprehensive benefits including medical coverage, parental leave, mental health support, and equity in our success.

What You'll Do

• Oversee and manage the Production team on site across multiple shifts and the Production Engineering Team, ensuring alignment with Snap’s operational goals for Spectacles AR innovation
• Ensure processes transferring to Production meet MRL/TRL readiness for seamless implementation into high-volume AR glasses manufacturing
• Hold Process and Manufacturing teams accountable for delivering mass production-ready processes
• Collaborate with Finance, IT, and Snap stakeholders to ensure MES/MRP systems are scalable for Spectacles production ramps
• Lead and mentor the Production Manager and Production Engineering Team to achieve mass production readiness for next-gen AR hardware
• Set clear objectives and KPIs focused on system uptime, project delivery, budget adherence, and AR product quality
• Foster a culture of safety, continuous improvement, and proactive problem-solving within the production operations team
• Prepare the facility for production volume increases and New Product Introductions (NPI) for Spectacles
• Partner with manufacturing and engineering to develop long-term site infrastructure roadmap supporting AR innovation
• Guarantee utility capacity, facility layouts, and safety systems support production ramp-up for camera-enabled AR glasses
• Implement Six Sigma and continuous improvement methodologies to optimize processes and drive efficiency
• Explore and integrate AI for predictive maintenance, quality control, and operational intelligence in Spectacles production

Minimum Qualifications

• Bachelor's Degree in Engineering or equivalent
• 5+ years of experience working in operations in a Manufacturing environment
• Proven experience managing a multidiscipline team of greater than 20 people
• Experience with in-house manufacturing operations
• Familiarity with MES/MRP systems
• Knowledge of manufacturing readiness levels (MRL/TRL)

Preferred Qualifications

• Experience in high-tech consumer electronics manufacturing, especially AR or camera hardware
• Background in scaling production for innovative AR products like Spectacles
• Prior exposure to AI-driven manufacturing solutions
• Experience implementing Six Sigma or Lean methodologies in dynamic environments

Knowledge, Skills & Abilities

• Strong leadership and team management capabilities
• Excellent negotiation and interpersonal skills
• Ability to influence across multidisciplinary teams
• Balancing strategic and tactical responsibilities
• Passion for problem-solving and driving resolutions
• Flexibility in dynamic, ambiguous environments
• Superior communication skills in multilingual, multicultural settings
• Understanding of key manufacturing processes
• Expertise in Six Sigma and continuous improvement methodologies
• Familiarity with AI applications in production (predictive maintenance, quality control)
• Knowledge of MES/MRP systems and scalability
• Experience with MRL/TRL processes
• Ability to stay updated with industry trends in AR and camera tech
• Proven self-direction, time management, and prioritization
• Mentoring and developing high-performing teams

Our Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages with equity to share in Snap’s long-term success
• Flexible benefits built around your needs
• Support for disabilities or special needs with accommodations
• Dynamic collaboration in a creative, innovative culture
• Opportunities to work on cutting-edge AR and camera technologies

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.