Security Program Specialist, Operations

Location: Palo Alto, Canada

Department: Security

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. We contribute to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together through our core products: Snapchat, a visual messaging app; Lens Studio, an augmented reality platform; and Spectacles, our AR glasses. Join our Global Security team in Palo Alto as a Security Program Specialist, Operations, where you'll safeguard the innovative environment that drives our camera technology and AR breakthroughs. Reporting to the Americas Regional Security Manager, you'll be the primary point of contact for security matters, using sound judgment to support all Global Security functions and foster a safe space for our creative teams. In this role, you'll collaborate with cross-functional partners to promote a secure workplace, provide event security for Snap's exciting product launches, and serve as the escalation point for incidents, emergencies, and alarms—coordinating seamlessly with our Global Security Operations Center. You'll execute security vendor contracts, conduct training aligned with our Security Awareness program, and assist in developing physical security plans for new projects, ensuring they are dynamic and balanced to protect our AR innovations. Routine inspections, detailed reporting, and metrics will keep our operations running smoothly in our fast-paced, 24/7 creative culture. We're seeking a resilient professional with excellent leadership and communication skills, familiarity with security tech like cameras and access control, and the flexibility for non-traditional schedules. With 2-3 years in security or related fields, CPR certification, and local credentials, you'll thrive independently and in teams. Preferred experience in tech security, vendor management, or systems like Lenel and Genetec is a plus. Snap's 'default together' policy means 4+ days in-office to build our vibrant culture. We offer competitive pay (Zone A: $89,000-$133,000 base + RSUs), comprehensive benefits, and a chance to secure the future of AR and camera tech. Snap is an equal opportunity employer committed to diversity.

What You'll Do

• Report to the Americas Regional Security Manager and serve as the primary point of contact for all security-related matters at the assigned Snap location
• Use sound judgment and decision-making to support all aspects of Global Security functions, promoting a safe and secure workplace for our camera and AR innovators
• Collaborate with Global Security and cross-functional teams, including event security support for Snap's creative launches and AR experiences
• Act as the escalation contact for site-specific incidents, emergencies, and alarms, triaging and coordinating with the Global Security Operations Center
• Assist in the execution of security vendor contracts, including onsite guarding, technology systems support, special event security, and QBR participation
• Conduct security and safety training in alignment with the Snap Security Awareness Training & Education team
• Deepen understanding of multi-site security operations, including security technology systems like access control and camera monitoring
• Assist in executing physical security plans, operation procedures, and emergency protocols for new projects, aligning with vendors for dynamic implementation
• Prepare timely, well-written reports and metrics on security operations
• Conduct routine post inspections throughout assigned shifts to ensure a secure environment for Snap's creative culture

Minimum Qualifications

• High school degree or GED or equivalent years of experience
• 2-3 years experience in the military, law enforcement, or a public/private sector security organization
• Ability to lift up to 20.5 lbs. to support site security operations as required
• Ability to stay on your feet for extended periods of time for Incident Management or support to security operations
• Current CPR and Basic Life Support First Aid certification
• Local security certifications required (ex. BSIS, APP)
• Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation, including a rotating schedule

Preferred Qualifications

• Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry
• Basic vendor management experience (security integrators and guard force providers)
• Program experience with Lenel, Genetec, Google Suite, Jira, Milestone, Everbridge, and VMS Systems
• Experience in a tech or creative environment supporting innovative teams
• Familiarity with AR or camera technology security protocols

Knowledge, Skills & Abilities

• Excellent interpersonal skills
• Strong verbal and written communication
• Excellent leadership skills
• Ability to motivate teams to perform at high levels
• Ability to influence cross-functional stakeholders
• Knowledge of computers and security equipment
• Familiarity with camera monitoring systems
• Experience with access control systems
• Knowledge of intrusion detection systems
• High resiliency
• Ability to work independently and in teams
• Moderate experience with computer-based technologies
• Flexibility for 24/7 rotating schedules
• Sound judgment in incident triaging
• Report writing and metrics preparation
• Vendor management basics

Our Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success
• Equity in the form of RSUs
• Support for disabilities or special needs requiring accommodation
• Dynamic collaboration in a 'default together' office environment (4+ days per week)
• Opportunities to contribute to innovative camera and AR products

Compensation

2-3

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.