Senior Account Manager

Location: Beijing, India | Shenzhen, India

Department: Sales

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company at heart, believing that the camera—and AR innovation—holds the greatest potential to transform how people live, express themselves, and connect in the moment. Our core products—Snapchat's visual messaging, Lens Studio's AR platform, and Spectacles AR glasses—empower creativity and fun worldwide. Join our Sales team in China as a Senior Account Manager, where you'll drive advertising revenue growth by collaborating with cross-functional teams and external stakeholders. You'll strategically adapt Snap's immersive AR and camera technologies to client needs, from campaign ideation and launch to real-time optimization and issue resolution, all while fostering our vibrant, creative culture. In this role, you'll serve as a trusted advisor to strategic advertisers, diving into performance data to unlock trends, recommend upsells, and deliver bespoke optimizations using Snapchat's unique AR features. Provide hands-on operational support, including ad trafficking, audience building, and post-campaign insights, while advocating for Snap's cutting-edge products like Lens Studio creations. Partner internally to streamline sales processes, educate partners on our biddable AR ecosystem, and resolve escalations swiftly, ensuring clients maximize impact in China's dynamic export markets. We're seeking a detail-oriented leader with 5+ years in digital media who thrives in fast-paced settings, speaks fluent English and Mandarin, and excels at data-driven storytelling. Embrace Snap's 'Default Together' policy with 4+ office days weekly to fuel innovation through in-person collaboration. As an equal opportunity employer, Snap celebrates diverse backgrounds, offering comprehensive benefits like paid parental leave, medical coverage, mental health support, and equity in our AR future. If you have a disability requiring accommodation, let us know—we're here to support your success.

What You'll Do

• Provide account optimization guidance to strategic advertising clients leveraging Snapchat's camera-first innovations
• Serve as a product advocate for Snap’s AR-powered products like Snapchat, Lens Studio, and Spectacles, advising on best practices, bespoke campaign optimizations, and beta participation
• Dive deep into campaign performance data to guide KPI-driven measurement strategies, identify trends, seasonality, and optimizations for superior results
• Recommend upsell opportunities based on data insights to maximize client value on Snap's AR advertising platform
• Offer day-to-day operational support for partners, including ad rejection escalations, building audience engagement segments, trafficking ads via Snap’s internal tools, and generating post-campaign reports
• Partner with Snap’s management team to develop programs that streamline sales operations, boost advertiser awareness, and elevate expertise on Snap’s creative AR advertising platform
• Identify, escalate, and resolve client or partner issues by collaborating with cross-functional teams
• Manage internal processes for Creative Service Agreements, campaign exceptions, Ad Design Requests, and Coupon Generations while clearly communicating policies
• Maintain accurate CRM data in Salesforce.com to support Snap's sales ecosystem
• Think strategically to tailor Snap’s camera and AR technologies to clients’ unique needs, from campaign setup to live troubleshooting

Minimum Qualifications

• BA/BS degree or equivalent practical experience
• 5+ years of experience in the digital media industry, focusing on performance and brand marketing, ad-tech, programmatic, or real-time bidding marketplaces
• Fluency in English and Mandarin
• Excellent communication and interpersonal skills with strong attention to detail
• Strong proficiency in Google Sheets/Slides for analyzing datasets and delivering actionable insights
• Proven ability to prioritize and manage multiple projects with strict attention to detail and strong ownership
• Experience maintaining accurate CRM data in Salesforce.com

Preferred Qualifications

• Knowledge of the digital marketing landscape in China's export online market
• Experience in export retail and gaming industries
• Understanding of advertising performance metrics and the broader ecosystem
• Familiarity with media management in biddable auction advertising environments and skill in educating advertisers/agencies
• Experience managing and enabling strategic advertisers
• Ability to perform well in highly dynamic, rapidly changing environments

Knowledge, Skills & Abilities

• Digital advertising optimization
• Campaign performance analysis
• KPI-driven measurement strategies
• Data trend identification and insights
• Google Sheets/Slides proficiency
• Salesforce.com CRM management
• Ad trafficking and operational support
• Cross-functional collaboration
• Strategic client relationship management
• AR and camera technology advocacy
• Excellent verbal and written communication
• Interpersonal and stakeholder engagement
• Attention to detail and process management
• Project prioritization and multitasking
• Problem-solving in fast-paced environments
• Audience segmentation building
• Post-campaign reporting
• Policy communication and escalation handling

Our Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages with equity to share in Snap’s long-term success
• Dynamic collaboration in a 'Default Together' office environment (4+ days per week)
• Opportunities to innovate in camera technology and AR at a creative, diverse company
• Support for disabilities or special needs with accommodations
• Inclusive culture fostering diverse backgrounds and voices

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.