Senior Anti-Abuse Analyst

Location: Los Angeles, Canada | New York, United States | Seattle, India

Department: Operations

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. We contribute to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together through our core products: Snapchat, a visual messaging app; Lens Studio, an augmented reality platform; and Spectacles, our AR glasses. Join our Customer and Review Operations team as a Senior Anti-Abuse Analyst, where you'll safeguard the creative, camera-driven experiences that define Snapchat. Working cross-functionally across Operations, Engineering, and Product, you'll analyze abuse trends, develop prevention strategies, and ensure our AR innovations remain safe and trustworthy for millions of Snapchatters worldwide. In this role, you'll dive deep into emerging abuse patterns affecting our visual messaging and AR features, identifying malicious actor behaviors and designing red-teaming scenarios to test platform resilience. You'll collaborate closely with teams to automate risk detection, optimize support workflows, and drive remediations using data insights from SQL pipelines and tools like Looker or Tableau. By anticipating risks in our camera-centric ecosystem, you'll balance business growth with safety, providing actionable reports and escalations that protect user privacy and enhance the fun, expressive culture of Snapchat. We're seeking a proactive problem-solver with strong analytical skills and a passion for online safety in innovative tech environments. If you thrive in a fast-paced, creative culture where AR and camera technology push boundaries, this is your chance to make a meaningful impact. Snap practices a 'Default Together' policy, expecting 4+ days/week in office to foster dynamic collaboration. We are proud to be an equal opportunity employer, committed to diversity and inclusion.

What You'll Do

• Perform analysis on existing and newly emerging abuse trends, including sampling support inquiries to understand impact on the Snapchat Community
• Identify behavior patterns of malicious actors to understand motives, tactics, and techniques
• Work cross-functionally with Customer Operations, Engineering, and Product teams to enhance detection of abusive behavior
• Design, execute, and document Adversarial Safety Testing (Red-Teaming) scenarios; present findings, risks, and remediations
• Employ project management principles to track, prioritize, and drive safety issues to resolution
• Identify automation opportunities in product and support experiences to mitigate risks
• Enhance operational workflows through process improvements and data-driven insights
• Anticipate abuse risks, provide escalation management, and balance business needs with technical constraints
• Collaborate with Quality Assurance, Product, and Engineering on metrics, analysis, and account access investigations
• Research industry trends in online safety to inform Snapchat’s AR and camera-based innovations

Minimum Qualifications

• Bachelor’s degree or equivalent work experience
• 3+ years of relevant work experience in anti-abuse or security operations
• 2+ years of experience with SQL and building data pipelines to identify trends
• Experience analyzing data to make data-driven decisions
• Experience with Looker, Tableau, Power BI, or similar visualization tools
• Experience managing multiple projects end-to-end
• Experience with JIRA or similar issue tracking software
• Experience creating and executing adversarial safety testing programs for online platforms

Preferred Qualifications

• Experience investigating spam or other types of abuse
• Ability to write advanced SQL queries
• Data-driven with proven track record managing datasets and reporting to inform decision-making
• Experience collaborating with internal and external stakeholders at all levels
• Developed perspective on prominent trends and issues in the online safety world

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills
• Proficient data and quantitative analysis skills
• SQL proficiency for querying and pipeline building
• Experience with data visualization tools (Looker, Tableau, Power BI)
• Project management and issue tracking (JIRA)
• Ability to prioritize tasks and work independently
• Creating visuals, dashboards, and reports
• Great judgment and problem-solving abilities
• Flexibility to adapt to changing business needs
• Cross-functional collaboration skills
• Adversarial safety testing and red-teaming expertise
• Understanding of spam/abuse patterns and online safety trends
• Data-driven decision making
• Escalation management and stakeholder negotiation

Our Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages with equity in the form of RSUs
• Office collaboration under our 'Default Together' policy (4+ days/week in office)
• Opportunities to contribute to innovative AR products like Snapchat Lenses and Spectacles
• Inclusive culture fostering diverse backgrounds and creative expression
• Support for work-life balance in a dynamic, fun environment

Compensation

$118,000-$176,000 annually

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.