Sr. Specialist, Proactive Trust & Safety Operations

Location: Los Angeles, Canada | New York, United States | Seattle, India

Department: Other

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company that believes AR and visual storytelling are transforming how people live, connect, and create. Our products—Snapchat’s ephemeral messaging, Lens Studio’s AR platform, and Spectacles AR glasses—empower Snapchatters worldwide to express themselves creatively and safely. The Trust & Safety (T&S) team is the guardian of this vibrant ecosystem, ensuring our platform remains a fun, secure space aligned with our Kind, Smart, and Creative values. Join our Proactive Trust & Safety Operations team as a Sr. Specialist to proactively detect and mitigate harms in real-time AR experiences and camera-driven interactions. In this role, you’ll dive deep into Snap’s cutting-edge detection frameworks, developing rules that safeguard Lenses, Snaps, and Spectacles content from abuse. You’ll collaborate cross-functionally with Public Policy, Product, and Engineering to innovate safety solutions for AR innovations, own end-to-end projects, and analyze trends using advanced tools like Looker and Grafana. From training teams on proactive tools to optimizing processes for new camera features, you’ll keep a cool head under pressure, balancing creativity with safety to protect millions of users daily. We’re seeking a process-driven expert who thrives in fast-paced environments, excels at data-backed insights, and embraces our 'Default Together' culture (4+ days/week in office). With 3+ years in tech safety or ML-related fields, you’ll help maintain Snapchat as the world’s leading AR playground. Snap is an equal opportunity employer committed to diversity, offering competitive pay (Zone A: $98K-$146K base + RSUs), comprehensive benefits, and a creative culture where your impact scales globally.

What You'll Do

• Provide operational support for Snap’s proactive harm and abuse detection framework, flexing into broader T&S team needs
• Build and improve processes with a hands-on, innovative approach to keep Snapchatters safe on our camera-first platform
• Become a subject matter expert in Snap’s proactive detection tools and services, owning projects from start to finish
• Develop and maintain proactive detection rules tailored to AR Lenses and visual messaging
• Identify trends and patterns by reviewing reported content and conducting external research
• Anticipate project risks, negotiate with decision makers, and balance business needs with technical constraints
• Develop and conduct training for T&S team members on detection tools and AR safety
• Enhance team tooling and processes, recommending optimizations for efficiency
• Ensure new product launches, like Lens Studio updates or Spectacles features, are supported with proactive safety measures
• Collaborate with Public Policy, Product, and Engineering teams to communicate priorities backed by data
• Serve as a consultative partner to vendor teams, providing expertise on proactive detection requests

Minimum Qualifications

• Bachelor’s degree or 4+ years of practical experience in lieu of a degree
• 3+ years of experience working with technical cross-functional groups and technology, such as machine learning, to investigate and resolve on-platform safety issues
• Comfort working within a content moderation environment, including frequent exposure to sensitive content
• Ability to work rotating weekends on-call as needed
• Strong analytical skills, including working with large data sets using tools like Advanced Excel, Looker, or Grafana
• Proven track record of developing and implementing new processes
• Excellent verbal and written communication skills across all organizational levels

Preferred Qualifications

• Understanding of computer logic and syntax
• Familiarity with machine learning and/or computer vision technologies for abuse detection
• Experience working with product and engineering teams to develop tools that improve platform trust
• Background in AR or camera-based technologies
• Experience in proactive harm detection frameworks

Knowledge, Skills & Abilities

• Problem-solving in ambiguous environments
• Analytical skills with large datasets
• Data visualization (Excel, Looker, Grafana)
• Cross-functional collaboration with Product, Engineering, and Policy
• Process development and optimization
• Trend identification and pattern recognition
• Project management from inception to completion
• Training and knowledge transfer
• Risk anticipation and negotiation
• Verbal and written communication
• Prioritization in dynamic settings
• Exposure to content moderation and sensitive materials
• Familiarity with machine learning or computer vision
• Adaptability to evolving tech like AR and camera innovations
• Stakeholder management with data-driven insights

Our Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages with equity in the form of RSUs
• Office collaboration under our 'Default Together' policy (4+ days/week in office)
• Opportunities to share in Snap’s long-term success
• Support for disabilities or special needs with accommodations
• Diverse, inclusive culture fostering Kind, Smart, and Creative values

Compensation

$98,000-$146,000 annually

This position is eligible for equity in the form of RSUs.

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.