Technical Operations Program Manager

Location: Taipei City, United States

Department: Spectacles

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. Through Snapchat, Lens Studio, and our pioneering AR glasses, Spectacles, we're reinventing how people experience the world via augmented reality. Spectacles pushes the boundaries of innovation, blending cutting-edge optical, mechanical, and software technologies to enable immersive visual communication, self-expression, and storytelling. Join our creative culture at Snap as a Technical Operations Program Manager on the Spectacles team, where you'll lead manufacturing initiatives for our AR devices, ensuring seamless prototype builds and high-volume production ramps in a fast-paced, innovative environment. As Technical Operations Program Manager, you'll partner with Engineering Program Managers (EPMs), hardware engineers, firmware teams, manufacturing partners, and contract manufacturers to drive the production of optical engines and full Spectacles AR products. Your role will span build preparation and execution, from NPI transitions to mass production, focusing on delivery, quality, and cost metrics. You'll coordinate cross-functionally to align on processes, resolve bottlenecks, mitigate risks, and optimize yields, all while leveraging data-driven insights to support Snap's mission of empowering real friendships through AR innovation. You'll thrive in this role by providing clear communication through regular status updates and escalations, traveling to global sites (up to 30% outside Taiwan) for hands-on oversight, and navigating complex supply chains with technical expertise in optical systems and camera tech. At Snap, our 'default together' policy fosters dynamic collaboration in-office 4+ days a week, amplifying our diverse voices to create products that live in the moment. If you're passionate about AR hardware and ready to contribute to human progress, apply to shape the future of Spectacles.

What You'll Do

• Partner with EPMs, Engineering teams, suppliers, and contract manufacturers to manage prototype and mass production of optical engines for AR Spectacles
• Oversee the transition of optical engines and Spectacles product from NPI to high-volume manufacturing site(s)
• Manage operations to meet delivery plans and key metrics in mass production
• Partner closely with EPM, mechanical, electrical, firmware, test, quality, and program management teams to drive alignment and execution
• Work with manufacturing partners and Snap teams to prepare product, materials, processes, and tests for prototype builds and mass production
• Execute builds with manufacturing partners and Snap teams to ensure delivery, quality, and cost targets
• Provide regular reports on progress, status, and metrics to team and leadership
• Work closely with contract manufacturers to ensure adherence to quality, cost, and delivery targets
• Identify and resolve bottlenecks in the manufacturing process, ensuring yield improvements and scalable production solutions
• Proactively identify technical and operational risks, implementing mitigation plans to prevent delays and quality issues
• Analyze key production metrics, drive continuous improvements, and ensure alignment with overall program goals
• Travel to manufacturing sites as necessary to oversee production, troubleshoot issues, and drive hands-on problem-solving

Minimum Qualifications

• Bachelor's degree in a technical or program management related field
• 5+ years of experience in manufacturing or program management at scale, preferably in consumer electronics
• Strong knowledge of assembly processes, surface-mount, optical systems, and factory testing methodologies for high-volume production
• Proven experience managing manufacturing partners, including contract manufacturers and component suppliers
• Ability to understand design requirements and translate them into manufacturing processes
• Strong understanding of quality control, yield management, and supply chain logistics in a manufacturing environment
• Ability to travel within Taiwan and to China, Thailand, Malaysia, UK, Germany, and US (expected travel outside Taiwan up to 30%)

Preferred Qualifications

• PM certifications such as PMP
• Familiarity with Six Sigma methodologies or Six Sigma certification
• Proficiency in tools like JIRA, PLM, and supply chain management software

Knowledge, Skills & Abilities

• Expertise in optical systems and camera technology manufacturing
• Knowledge of assembly processes and surface-mount technology
• Factory testing methodologies for high-volume AR device production
• Managing contract manufacturers and suppliers
• Translating design requirements into scalable manufacturing processes
• Quality control and yield management
• Supply chain logistics in consumer electronics
• Project management and cross-functional coordination
• Risk mitigation and issue resolution
• Data-driven decision making with production metrics
• Excellent written and verbal communication
• Ability to thrive in fast-paced, dynamic environments
• Hands-on problem-solving in manufacturing sites
• Familiarity with AR hardware innovation
• Collaboration with engineering, firmware, and quality teams
• Process optimization for prototype to mass production

Our Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success
• Dynamic collaboration in a 'default together' office environment (4+ days per week)
• Opportunities to work on cutting-edge AR innovation with Spectacles
• Support for diverse backgrounds and inclusive culture
• Focus on work-life balance and employee well-being

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.