Trust and Safety Specialist

Location: Sydney, United States

Department: Other

Employment Type: Full time

About Snap Inc

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

About the Role

Snap Inc is a camera company at heart, pioneering the future of AR innovation through Snapchat, Lens Studio, and Spectacles. We empower people to live in the moment, express themselves creatively, and connect authentically in a visual world. As a Trust & Safety Specialist on Team Snapchat, you'll play a pivotal role in safeguarding our vibrant community of Snapchatters, ensuring their AR experiences—from ephemeral Snaps to immersive Lenses—are safe, fun, and free from harm. In our creative, fast-paced culture, you'll tackle sensitive content with poise, collaborate with AR engineers and product teams, and proactively enhance policies that protect users engaging with camera-driven features. Your days will blend high-stakes decision-making with innovative problem-solving: reviewing abuse reports, escalating trends in fraud or spam affecting AR content, and refining workflows to keep pace with Snap's evolving tech. You'll mentor teammates, deliver training on safety best practices, and partner with vendors to maintain top-tier efficiency. With a keen eye for data, you'll spot patterns in user behavior across Snapchat's visual messaging and Spectacles' AR capabilities, driving initiatives that amplify our commitment to trust. We're seeking a utility player who thrives in our 'Default Together' environment—working 4+ days a week in-office to spark ideas and build culture. If you bring excellent judgment, agility with competing priorities, and passion for camera technology's role in human connection, join us to keep Snapchat the safest place for creative expression. Snap is an equal opportunity employer, offering robust benefits like comprehensive health coverage, mental health support, paid parental leave, and equity in our mission to advance AR for all.

What You'll Do

• Review abuse and safety incident reports on Snapchat, taking policy-compliant actions with consistency
• Escalate emerging issues, trends, and high-risk cases to leadership for rapid resolution
• Drive improvement initiatives by contributing to policy development and workflow enhancements
• Review and provide constructive feedback on team members' work to elevate performance
• Develop, deliver, and update training materials for Trust & Safety operations
• Collaborate with vendor partners to ensure high-quality processing of safety requests
• Improve support resources, documentation, and tools for Snapchatters and internal teams
• Analyze safety data to identify patterns and recommend proactive measures
• Mentor junior team members, fostering a culture of teamwork and agility
• Partner cross-functionally with product, engineering, and AR teams to safeguard user experiences
• Monitor AR Lenses and Spectacles-related content for safety compliance

Minimum Qualifications

• Bachelor’s degree or equivalent practical work experience
• Ability to work flexible shift patterns including weekends and holidays
• Comfortable reviewing sensitive, offensive, or disturbing content with professionalism
• Strong commitment to user safety and community well-being on digital platforms
• Demonstrated ability to maintain composure under pressure in fast-paced environments
• Experience prioritizing and managing competing demands effectively
• Willingness to work in-office 4+ days per week per Snap's 'Default Together' policy

Preferred Qualifications

• Experience in online child safety, fraud detection, spam mitigation, or content moderation
• Proven track record analyzing data sets to drive decision-making and improvements
• Familiarity with AR technologies, social media platforms, or camera-based apps
• Background collaborating with vendors and cross-functional teams
• Prior involvement in policy development or workflow optimization projects

Knowledge, Skills & Abilities

• Content moderation and safety policy enforcement
• Data analysis and trend identification
• Exceptional verbal and written communication
• Meticulous attention to detail
• Problem-solving and critical judgment
• Workflow optimization and process improvement
• Team mentoring and feedback delivery
• Cross-functional collaboration
• Agility in fast-paced, dynamic environments
• Vendor management and partnership
• Training development and delivery
• Familiarity with social media and AR platforms
• Shift work adaptability including weekends
• Emotional resilience with sensitive content
• Project management and prioritization

Our Benefits

• Paid parental leave for new parents
• Comprehensive medical, dental, and vision coverage
• Emotional and mental health support programs
• Competitive compensation with equity in Snap’s long-term success
• Flexible wellness stipends and gym memberships
• Generous paid time off and holidays
• Professional development opportunities and learning stipends
• On-site perks including meals, snacks, and collaborative workspaces

"Default Together" Policy: At Snap Inc, we practice a "default together" approach and expect team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer.