Associate Services Delivery Manager at Snowflake - Mexico City (Remote Option)

Role Overview

As an Associate Services Delivery Manager at Snowflake, you'll play a crucial role in supporting the delivery of our most important customer engagements. This is an exciting early-career opportunity for someone eager to build project and customer delivery skills in the cloud data space. You'll work closely with senior SDMs, Practice Managers, project teams, and Snowflake customers to ensure projects are well-coordinated, documented, and successfully executed. This hybrid role requires 2 days a week in our Mexico City office, fostering collaboration and team synergy.

Day in the Life

Your day will be dynamic and varied, involving:

• Project Coordination: Assisting Solution Architects, Practice Managers, and Senior Services Delivery Managers with daily tasks, including scheduling meetings, tracking project status, maintaining documentation, and facilitating internal communications.
• Stakeholder Collaboration: Working with Consulting Managers, Technical Delivery Directors, Practice Directors, and the Operations team to ensure seamless project delivery.
• Project Management: Creating, updating, and monitoring project plans, risks, and action logs.
• Reporting and Metrics: Managing project reporting and tracking key metrics for customer engagements.
• Customer Interaction: Attending and supporting customer meetings, taking detailed notes, identifying follow-up items, and outlining next steps.
• Knowledge Building: Developing a strong understanding of Snowflake's delivery methodologies, tools, and best practices.
• Documentation: Supporting the creation and maintenance of delivery documentation, including statements of work, project artifacts, and customer onboarding materials.
• Process Improvement: Participating in internal initiatives to enhance delivery operations and improve the overall customer experience.

Why Mexico City?

Mexico City is a vibrant hub for technology and innovation in Latin America. Snowflake's presence in Mexico City provides an excellent opportunity to:

• Tap into a growing tech talent pool: Access a diverse range of skilled professionals.
• Serve a strategic market: Support Snowflake's expanding customer base in the region.
• Contribute to regional growth: Help drive the adoption of cloud data solutions across Latin America.
• Experience a rich culture: Enjoy the unique blend of history, art, and cuisine that Mexico City offers.

Career Path

This role provides a solid foundation for career growth within Snowflake Professional Services. Potential career paths include:

• Services Delivery Manager: Manage larger and more complex customer engagements.
• Senior Services Delivery Manager: Lead strategic projects and mentor junior team members.
• Practice Manager: Oversee a specific area of Snowflake's professional services offerings.
• Consulting Manager: Lead consulting engagements and provide expert guidance to customers.

Salary & Benefits

Snowflake offers a competitive salary and benefits package, including:

• Competitive Salary: Based on experience and qualifications.
• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Professional Development: Opportunities for training, certifications, and conferences.
• Employee Stock Purchase Program: Invest in Snowflake's future.
• Wellness Programs: Support for physical and mental well-being.

Innovation Culture

Snowflake is committed to fostering a culture of innovation, collaboration, and customer focus. As an Associate Services Delivery Manager, you'll have the opportunity to:

• Work with cutting-edge technology: Gain hands-on experience with Snowflake's cloud data platform.
• Collaborate with talented colleagues: Learn from experienced professionals in various fields.
• Contribute to customer success: Help customers achieve their business goals with Snowflake's solutions.
• Make a real impact: Be part of a company that is transforming the data landscape.

How to Apply

Interested candidates are encouraged to apply online through the Snowflake careers page. Please submit your resume and a cover letter highlighting your relevant experience and skills.

FAQ

1. What is the typical career progression for this role?

   Progression can lead to Services Delivery Manager, Senior Services Delivery Manager, Practice Manager, or Consulting Manager roles.

2. What kind of training is provided?

   Snowflake provides comprehensive training on its platform, delivery methodologies, and project management best practices.

3. What is the work environment like?

   Snowflake fosters a collaborative, inclusive, and growth-minded culture.

4. What are the key performance indicators (KPIs) for this role?

   KPIs include project delivery success rate, customer satisfaction, and adherence to project timelines and budgets.

5. What tools are used for project management?

   Snowflake uses various project management tools, including Smartsheet, Asana, and Jira.

6. How is performance evaluated?

   Performance is evaluated through regular performance reviews, feedback from stakeholders, and achievement of KPIs.

7. What opportunities are there for remote work?

   This is a hybrid role requiring 2 days a week in the Mexico City office. Remaining days can be remote.

8. Is there a mentorship program?

   Yes, Snowflake offers mentorship programs to support employee growth and development.

9. What is the company's commitment to diversity and inclusion?

   Snowflake is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

10. What are the long-term career prospects at Snowflake?

    Snowflake offers significant long-term career prospects due to its rapid growth and expanding market presence. Employees have opportunities to advance into leadership roles and contribute to the company's success.