Customer Experience Center Manager Careers at Snowflake - Menlo Park, CA | Apply Now!
Snowflake
Customer Experience Center Manager Careers at Snowflake - Menlo Park, CA | Apply Now!
Job Description
Customer Experience Center Manager at Snowflake: Accelerate Your Career in Menlo Park, CA
Snowflake is revolutionizing how organizations leverage data, and at the heart of this transformation lies the Customer Experience Center (CEC). As a Customer Experience Center Manager, you'll be instrumental in crafting impactful executive meetings that drive business outcomes. This role offers a unique blend of event management, strategic planning, and relationship building, all within a cutting-edge technology environment. If you're a detail-oriented professional with a passion for creating exceptional customer experiences, this is your chance to thrive at Snowflake.
Role Overview
The Customer Experience Center Manager is responsible for the seamless execution of executive meetings held at Snowflake's Menlo Park CEC. This involves everything from initial planning and scheduling to post-meeting follow-up and analysis. You'll collaborate closely with sales teams, executive leadership, and external partners to ensure that each meeting aligns with specific business objectives and provides a valuable experience for attendees. A key aspect of the role is continuous improvement, leveraging customer feedback and industry trends to enhance the CEC process.
A Day in the Life
Here’s a glimpse into a typical day as a Customer Experience Center Manager:
- Morning: Review upcoming meeting schedules and logistics. Confirm speaker availability and presentation materials. Prepare the CEC space for the day's meetings, ensuring all technology and amenities are in place.
- Mid-day: Oversee the execution of executive meetings, providing on-site support and addressing any issues that arise. Interact with attendees to gather feedback and ensure their needs are met.
- Afternoon: Collaborate with sales teams to understand the objectives of future meetings and develop tailored agendas. Analyze customer feedback from previous meetings to identify areas for improvement. Research industry best practices and emerging trends in executive briefing centers.
- End of Day: Document meeting outcomes and key takeaways. Prepare post-meeting reports for stakeholders. Plan for upcoming CEC events and initiatives.
Why Menlo Park, CA?
Menlo Park is at the epicenter of Silicon Valley innovation, offering a vibrant ecosystem of technology companies, venture capital firms, and research institutions. Located in the heart of the San Francisco Bay Area, Menlo Park provides easy access to a wealth of cultural attractions, outdoor activities, and educational opportunities. Living and working in Menlo Park positions you at the forefront of technological advancements, surrounded by some of the brightest minds in the industry. Snowflake's presence in Menlo Park provides a strategic advantage, allowing close collaboration with key partners and customers.
Career Path
The Customer Experience Center Manager role offers a clear path for career advancement within Snowflake. Potential career trajectories include:
- Senior Customer Experience Center Manager: Taking on greater responsibility for strategic planning and program development. Leading a team of CEC professionals.
- Executive Briefing Program Director: Overseeing the entire executive briefing program, including multiple CEC locations. Developing and implementing global briefing strategies.
- Customer Success Manager: Leveraging experience in customer engagement to drive customer adoption and satisfaction. Building long-term relationships with key accounts.
- Marketing Manager: Utilizing event management and communication skills to develop and execute marketing campaigns. Promoting Snowflake's solutions to a wider audience.
Salary and Benefits
Snowflake offers a competitive salary and benefits package commensurate with experience and qualifications. The expected salary range for this position is $120,000 to $180,000 annually. In addition to base salary, Snowflake provides a comprehensive benefits package, including:
- Health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement plan (401k) with company match
- Employee stock purchase program
- Life insurance and disability coverage
- Employee assistance program
- Wellness programs
- Flexible spending accounts
- Commuter benefits
- Generous parental leave policies
- Opportunities for professional development and training
- Company-sponsored events and activities
Innovation Culture
Snowflake fosters a culture of innovation, collaboration, and impact. Employees are encouraged to think outside the box, challenge the status quo, and contribute to the company's overall success. The company values diversity and inclusion, creating a welcoming and supportive environment for all. Snowflake provides ample opportunities for professional growth and development, empowering employees to reach their full potential.
How to Apply
Interested candidates are encouraged to apply online through the Snowflake careers website. Please submit a resume and cover letter highlighting your relevant experience and qualifications. Be sure to emphasize your experience in executive meeting management, stakeholder engagement, and project management. Highlight your passion for creating exceptional customer experiences and your commitment to continuous improvement.
FAQ
- What is the Customer Experience Center (CEC)? The CEC is a dedicated space where Snowflake hosts executive meetings with customers and partners. These meetings provide an opportunity to showcase Snowflake's solutions, discuss business objectives, and build strong relationships.
- What are the key responsibilities of a CEC Manager? The CEC Manager is responsible for planning, managing, and executing all aspects of executive meetings held at the CEC. This includes scheduling, logistics, agenda development, and stakeholder coordination.
- What qualifications are required for this role? A Bachelor's degree in business, marketing, or a related field is required, along with 5+ years of experience in managing executive meetings or events. Strong project management, communication, and analytical skills are also essential.
- What is the work environment like at Snowflake? Snowflake fosters a culture of innovation, collaboration, and impact. Employees are encouraged to think creatively and contribute to the company's success.
- What opportunities are there for career growth at Snowflake? Snowflake offers a clear path for career advancement, with opportunities to move into senior management roles or other functional areas.
- What is the salary range for this position? The expected salary range for this position is $120,000 to $180,000 annually, depending on experience and qualifications.
- What benefits does Snowflake offer? Snowflake offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and employee stock purchase program.
- How do I apply for this position? Interested candidates are encouraged to apply online through the Snowflake careers website.
- What is the significance of Menlo Park as a location for this role? Menlo Park is located in the heart of Silicon Valley, providing access to a vibrant ecosystem of technology companies and research institutions.
- Does Snowflake offer opportunities for remote work? This specific position is based in the Menlo Park office, but Snowflake may offer remote work options for other roles.
Locations
- Menlo Park, CA, US
Salary
120,000 - 180,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Executive Meeting Managementintermediate
- Event Planningintermediate
- Stakeholder Managementintermediate
- Customer Relationship Managementintermediate
- Project Managementintermediate
- Communication Skills (Written & Verbal)intermediate
- Analytical Skillsintermediate
- Data-Driven Decision Makingintermediate
- EBC (Executive Briefing Center) Best Practicesintermediate
- Microsoft Office Suiteintermediate
- Google Suiteintermediate
- Event Management Softwareintermediate
- BriefingSource (Preferred)intermediate
- Strategic Thinkingintermediate
- Customer Focusintermediate
Required Qualifications
- Bachelor's degree in business, marketing, or a related field. (experience)
- 5+ years of experience in managing executive meetings or events, preferably in a technology or B2B environment. (experience)
- Strong project management skills and ability to manage multiple priorities simultaneously. (experience)
- Excellent written and verbal communication skills, including the ability to communicate with executive-level stakeholders. (experience)
- Strong analytical skills and ability to use data to make informed decisions. (experience)
- Familiarity with EBC best practices and trends, and experience implementing them in a real-world setting. (experience)
- Proficiency in Microsoft Office, Google Suite and event management software. (experience)
- Familiarity with BriefingSource is a plus. (experience)
- Several years of experience in managing executive meetings or events for senior-level executives and customers. (experience)
- Ability to think strategically and develop a clear vision for the CEC program. (experience)
Responsibilities
- Plan and manage all aspects of executive meetings in our CEC space in Menlo Park, including scheduling, logistics, and coordination with internal and external stakeholders.
- Develop and implement best practices for CEC meetings, including agenda templates, email templates, and other assets that support a seamless and productive experience for our customers.
- Work closely with the sales team to understand their needs and goals for each meeting, and ensure that the agenda and other materials reflect those goals.
- Build and maintain relationships with key stakeholders, including customers, partners, and internal teams.
- Continually evaluate and improve our CEC process based on customer feedback and industry best practices.
- Scheduling and logistical coordination of executive meetings.
- Coordination with internal and external stakeholders to ensure smooth meeting execution.
- Development of agenda templates for various meeting types.
- Creation of email templates for pre- and post-meeting communication.
- Building and maintaining a library of assets to support customer briefings.
- Analyzing customer feedback to identify areas for improvement in the CEC process.
- Staying up-to-date on industry best practices for executive briefing centers.
- Exploring and implementing AI solutions to streamline and enhance the CEC process.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work in a fast-paced, innovative environment.
- general: Chance to make a significant impact on the success of Snowflake.
- general: Collaborative and supportive work environment.
- general: Professional development opportunities.
- general: Health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement plan (401k) with company match
- general: Employee stock purchase program
- general: Life insurance and disability coverage
- general: Employee assistance program
- general: Wellness programs
- general: Flexible spending accounts
- general: Commuter benefits
- general: Generous parental leave policies
- general: Opportunities for professional development and training
- general: Company-sponsored events and activities
- general: A culture of innovation, collaboration, and impact
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Center Manager Careers at Snowflake - Menlo Park, CA | Apply Now! @ Snowflake.
Related Books and Jobs
Customer Experience Center Manager Careers at Snowflake - Menlo Park, CA | Apply Now!
Snowflake
Customer Experience Center Manager Careers at Snowflake - Menlo Park, CA | Apply Now!
Job Description
Customer Experience Center Manager at Snowflake: Accelerate Your Career in Menlo Park, CA
Snowflake is revolutionizing how organizations leverage data, and at the heart of this transformation lies the Customer Experience Center (CEC). As a Customer Experience Center Manager, you'll be instrumental in crafting impactful executive meetings that drive business outcomes. This role offers a unique blend of event management, strategic planning, and relationship building, all within a cutting-edge technology environment. If you're a detail-oriented professional with a passion for creating exceptional customer experiences, this is your chance to thrive at Snowflake.
Role Overview
The Customer Experience Center Manager is responsible for the seamless execution of executive meetings held at Snowflake's Menlo Park CEC. This involves everything from initial planning and scheduling to post-meeting follow-up and analysis. You'll collaborate closely with sales teams, executive leadership, and external partners to ensure that each meeting aligns with specific business objectives and provides a valuable experience for attendees. A key aspect of the role is continuous improvement, leveraging customer feedback and industry trends to enhance the CEC process.
A Day in the Life
Here’s a glimpse into a typical day as a Customer Experience Center Manager:
- Morning: Review upcoming meeting schedules and logistics. Confirm speaker availability and presentation materials. Prepare the CEC space for the day's meetings, ensuring all technology and amenities are in place.
- Mid-day: Oversee the execution of executive meetings, providing on-site support and addressing any issues that arise. Interact with attendees to gather feedback and ensure their needs are met.
- Afternoon: Collaborate with sales teams to understand the objectives of future meetings and develop tailored agendas. Analyze customer feedback from previous meetings to identify areas for improvement. Research industry best practices and emerging trends in executive briefing centers.
- End of Day: Document meeting outcomes and key takeaways. Prepare post-meeting reports for stakeholders. Plan for upcoming CEC events and initiatives.
Why Menlo Park, CA?
Menlo Park is at the epicenter of Silicon Valley innovation, offering a vibrant ecosystem of technology companies, venture capital firms, and research institutions. Located in the heart of the San Francisco Bay Area, Menlo Park provides easy access to a wealth of cultural attractions, outdoor activities, and educational opportunities. Living and working in Menlo Park positions you at the forefront of technological advancements, surrounded by some of the brightest minds in the industry. Snowflake's presence in Menlo Park provides a strategic advantage, allowing close collaboration with key partners and customers.
Career Path
The Customer Experience Center Manager role offers a clear path for career advancement within Snowflake. Potential career trajectories include:
- Senior Customer Experience Center Manager: Taking on greater responsibility for strategic planning and program development. Leading a team of CEC professionals.
- Executive Briefing Program Director: Overseeing the entire executive briefing program, including multiple CEC locations. Developing and implementing global briefing strategies.
- Customer Success Manager: Leveraging experience in customer engagement to drive customer adoption and satisfaction. Building long-term relationships with key accounts.
- Marketing Manager: Utilizing event management and communication skills to develop and execute marketing campaigns. Promoting Snowflake's solutions to a wider audience.
Salary and Benefits
Snowflake offers a competitive salary and benefits package commensurate with experience and qualifications. The expected salary range for this position is $120,000 to $180,000 annually. In addition to base salary, Snowflake provides a comprehensive benefits package, including:
- Health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement plan (401k) with company match
- Employee stock purchase program
- Life insurance and disability coverage
- Employee assistance program
- Wellness programs
- Flexible spending accounts
- Commuter benefits
- Generous parental leave policies
- Opportunities for professional development and training
- Company-sponsored events and activities
Innovation Culture
Snowflake fosters a culture of innovation, collaboration, and impact. Employees are encouraged to think outside the box, challenge the status quo, and contribute to the company's overall success. The company values diversity and inclusion, creating a welcoming and supportive environment for all. Snowflake provides ample opportunities for professional growth and development, empowering employees to reach their full potential.
How to Apply
Interested candidates are encouraged to apply online through the Snowflake careers website. Please submit a resume and cover letter highlighting your relevant experience and qualifications. Be sure to emphasize your experience in executive meeting management, stakeholder engagement, and project management. Highlight your passion for creating exceptional customer experiences and your commitment to continuous improvement.
FAQ
- What is the Customer Experience Center (CEC)? The CEC is a dedicated space where Snowflake hosts executive meetings with customers and partners. These meetings provide an opportunity to showcase Snowflake's solutions, discuss business objectives, and build strong relationships.
- What are the key responsibilities of a CEC Manager? The CEC Manager is responsible for planning, managing, and executing all aspects of executive meetings held at the CEC. This includes scheduling, logistics, agenda development, and stakeholder coordination.
- What qualifications are required for this role? A Bachelor's degree in business, marketing, or a related field is required, along with 5+ years of experience in managing executive meetings or events. Strong project management, communication, and analytical skills are also essential.
- What is the work environment like at Snowflake? Snowflake fosters a culture of innovation, collaboration, and impact. Employees are encouraged to think creatively and contribute to the company's success.
- What opportunities are there for career growth at Snowflake? Snowflake offers a clear path for career advancement, with opportunities to move into senior management roles or other functional areas.
- What is the salary range for this position? The expected salary range for this position is $120,000 to $180,000 annually, depending on experience and qualifications.
- What benefits does Snowflake offer? Snowflake offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and employee stock purchase program.
- How do I apply for this position? Interested candidates are encouraged to apply online through the Snowflake careers website.
- What is the significance of Menlo Park as a location for this role? Menlo Park is located in the heart of Silicon Valley, providing access to a vibrant ecosystem of technology companies and research institutions.
- Does Snowflake offer opportunities for remote work? This specific position is based in the Menlo Park office, but Snowflake may offer remote work options for other roles.
Locations
- Menlo Park, CA, US
Salary
120,000 - 180,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Executive Meeting Managementintermediate
- Event Planningintermediate
- Stakeholder Managementintermediate
- Customer Relationship Managementintermediate
- Project Managementintermediate
- Communication Skills (Written & Verbal)intermediate
- Analytical Skillsintermediate
- Data-Driven Decision Makingintermediate
- EBC (Executive Briefing Center) Best Practicesintermediate
- Microsoft Office Suiteintermediate
- Google Suiteintermediate
- Event Management Softwareintermediate
- BriefingSource (Preferred)intermediate
- Strategic Thinkingintermediate
- Customer Focusintermediate
Required Qualifications
- Bachelor's degree in business, marketing, or a related field. (experience)
- 5+ years of experience in managing executive meetings or events, preferably in a technology or B2B environment. (experience)
- Strong project management skills and ability to manage multiple priorities simultaneously. (experience)
- Excellent written and verbal communication skills, including the ability to communicate with executive-level stakeholders. (experience)
- Strong analytical skills and ability to use data to make informed decisions. (experience)
- Familiarity with EBC best practices and trends, and experience implementing them in a real-world setting. (experience)
- Proficiency in Microsoft Office, Google Suite and event management software. (experience)
- Familiarity with BriefingSource is a plus. (experience)
- Several years of experience in managing executive meetings or events for senior-level executives and customers. (experience)
- Ability to think strategically and develop a clear vision for the CEC program. (experience)
Responsibilities
- Plan and manage all aspects of executive meetings in our CEC space in Menlo Park, including scheduling, logistics, and coordination with internal and external stakeholders.
- Develop and implement best practices for CEC meetings, including agenda templates, email templates, and other assets that support a seamless and productive experience for our customers.
- Work closely with the sales team to understand their needs and goals for each meeting, and ensure that the agenda and other materials reflect those goals.
- Build and maintain relationships with key stakeholders, including customers, partners, and internal teams.
- Continually evaluate and improve our CEC process based on customer feedback and industry best practices.
- Scheduling and logistical coordination of executive meetings.
- Coordination with internal and external stakeholders to ensure smooth meeting execution.
- Development of agenda templates for various meeting types.
- Creation of email templates for pre- and post-meeting communication.
- Building and maintaining a library of assets to support customer briefings.
- Analyzing customer feedback to identify areas for improvement in the CEC process.
- Staying up-to-date on industry best practices for executive briefing centers.
- Exploring and implementing AI solutions to streamline and enhance the CEC process.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work in a fast-paced, innovative environment.
- general: Chance to make a significant impact on the success of Snowflake.
- general: Collaborative and supportive work environment.
- general: Professional development opportunities.
- general: Health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement plan (401k) with company match
- general: Employee stock purchase program
- general: Life insurance and disability coverage
- general: Employee assistance program
- general: Wellness programs
- general: Flexible spending accounts
- general: Commuter benefits
- general: Generous parental leave policies
- general: Opportunities for professional development and training
- general: Company-sponsored events and activities
- general: A culture of innovation, collaboration, and impact
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Center Manager Careers at Snowflake - Menlo Park, CA | Apply Now! @ Snowflake.
Related Books and Jobs