Designated Support Engineer Careers at Snowflake - Tokyo, Japan | Apply Now!
Snowflake
Designated Support Engineer Careers at Snowflake - Tokyo, Japan | Apply Now!
Job Description
Designated Support Engineer - Tokyo, Japan
Role Overview
As a Designated Support Engineer (DSE) at Snowflake, you will be a trusted technical partner for our Priority Support customers. You'll combine deep technical knowledge with proactive account engagement to ensure swift issue resolution and build strong customer relationships. Your role is pivotal in ensuring customer satisfaction and maximizing their success with Snowflake's platform.
A Day in the Life
Your day will involve managing a portfolio of Priority Support customers, understanding their unique system configurations, use cases, and business priorities. You won't just handle cases; you'll actively participate in case progression and prioritization, ensuring all relevant Snowflake teams understand the customer's context. You'll also analyze trends, consolidate related issues, and propose improvements to help customers fully leverage Snowflake, maintaining high performance and stability. Serving as a bridge between Snowflake teams and customers, you'll facilitate smooth issue resolution with clear direction and thorough background understanding.
Why Tokyo, Japan?
Tokyo is a hub of technological innovation and a key market for Snowflake. Being based in Tokyo allows you to work closely with our Japanese customers, understand their specific needs, and provide tailored support. You'll be part of a growing team in a vibrant city, contributing to Snowflake's success in the Asia-Pacific region.
Career Path
This role offers significant opportunities for career advancement within Snowflake. You can progress to senior DSE roles, specializing in specific technologies or industries. There are also opportunities to move into technical leadership positions, customer success management, or even engineering roles. Snowflake encourages continuous learning and provides resources to help you grow your skills and career.
Salary & Benefits
Snowflake offers a competitive salary and benefits package. While the specific salary for this role is not disclosed, it will be commensurate with your experience and qualifications. Our benefits package includes comprehensive health insurance, generous paid time off, employee stock purchase plan, 401(k) retirement savings plan, and various wellness programs.
Innovation Culture
Snowflake fosters a culture of innovation, collaboration, and impact. You'll be working with a team of talented and passionate individuals who are dedicated to pushing the boundaries of data warehousing and cloud technology. We encourage you to challenge ordinary thinking, contribute your ideas, and help shape the future of Snowflake.
How to Apply
Interested in joining our team? Apply online through the Snowflake Careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!
FAQ
- What are the key responsibilities of a Designated Support Engineer?
A DSE serves as the primary technical contact for Priority Support customers, manages cases and escalations, analyzes issues, proposes improvements, and ensures customer success with Snowflake. - What qualifications are required for this role?
We require 8+ years of experience in technical support or customer success, experience with enterprise customers, strong communication skills, and knowledge of data warehousing and cloud technologies. - What skills are considered a plus?
Experience with CI/CD tools, scripting languages, data integration tools, and cloud networking are highly desirable. - What is the career path for a DSE at Snowflake?
You can advance to senior DSE roles, technical leadership positions, customer success management, or engineering roles. - What kind of training and development opportunities are available?
Snowflake provides various training programs, conferences, and certifications to support your professional growth. - What is the work environment like at Snowflake?
We foster a collaborative and inclusive work environment where innovation and teamwork are highly valued. - What is the interview process like?
The interview process typically involves multiple rounds of interviews with hiring managers, technical team members, and HR representatives. - Does Snowflake offer relocation assistance?
Relocation assistance may be available for eligible candidates. Please discuss this with your recruiter during the interview process. - What is Snowflake's approach to diversity and inclusion?
Snowflake is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. - How does Snowflake support employee well-being?
We offer wellness programs, employee assistance programs, and other resources to support employee physical, mental, and emotional well-being.
Locations
- Tokyo, Japan
Salary
0Skills Required
- Technical Supportintermediate
- Customer Successintermediate
- Enterprise Customer Supportintermediate
- Technical Advisoryintermediate
- Communication (written and verbal)intermediate
- Troubleshootingintermediate
- Data Warehousingintermediate
- Database Migrationintermediate
- ETLintermediate
- RDBMSintermediate
- SQLintermediate
- AWSintermediate
- Azureintermediate
- GCPintermediate
- Cloud Data Migrationintermediate
- CI/CD (Terraform, Azure DevOps, Jenkins)intermediate
- .NETintermediate
- JavaScriptintermediate
- Rintermediate
- Gointermediate
- Pandasintermediate
- SciPyintermediate
- TensorFlowintermediate
- Data Integration Tools (AWS Glue, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran)intermediate
- Semi-structured Data (JSON, Avro, Parquet)intermediate
- Internet Protocols (TCP/IP, HTTP/S, SFTP, DNS)intermediate
- Virtualization (VMware, Docker, VirtualBox, Kubernetes)intermediate
- Cloud Networkingintermediate
- Cloud Securityintermediate
- Distributed Databases (Big Data, MPP)intermediate
- Performance Tuningintermediate
Required Qualifications
- 8+ years of experience in technical support, customer success, or similar customer-facing technical roles (experience)
- Proven experience supporting enterprise customers and acting as a trusted technical advisor (experience)
- Excellent Japanese communication skills (written and verbal) suitable for technical, non-technical, and management audiences (experience)
- Basic English verbal communication skills (experience)
- Intermediate English reading and writing skills (experience)
- Experience with data warehousing, database migration, and ETL processes (experience)
- Fundamental knowledge of RDBMS (SQL, data types, aggregations, execution plans, workload management, DB performance management) (experience)
- Knowledge of at least one major cloud platform (AWS, Azure, GCP) including infrastructure, networking, and performance metrics (experience)
- Experience troubleshooting DB connections and cloud data migration using drivers, connectors, and client software (experience)
- Ability to work with global teams and understand enterprise customer sales cycles and support processes (experience)
- Experience with CI/CD tools (Terraform, Azure DevOps, Jenkins, etc.) (experience)
- Scripting/coding experience in .NET, JavaScript, R, Go, or similar languages (experience)
- Experience with libraries/frameworks such as Pandas, SciPy, TensorFlow (experience)
- Experience supporting applications running on AWS or Azure (experience)
- Experience with data integration and analysis tools (e.g., AWS Glue, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran) (experience)
- Knowledge of semi-structured data (JSON, Avro, Parquet) and scripting/programming languages (experience)
- Experience troubleshooting multiple operating systems (Windows, Mac, Linux) (experience)
- Knowledge of internet protocols (TCP/IP, HTTP/S, SFTP, DNS) and skill in using diagnostic tools (experience)
- Experience with virtualization/container technologies (VMware, Docker, VirtualBox, Kubernetes) (experience)
- Basic understanding of cloud networking and security (experience)
- Practical experience with distributed databases (Big Data, MPP) (experience)
- Advanced SQL skills (debugging, optimization, window functions, performance tuning) (experience)
- Experience as a mentor/trainer in data warehousing and cloud fundamentals (experience)
Responsibilities
- Serve as the primary point of contact for service delivery to assigned customers
- Collaborate with support and account teams to manage cases, incidents, and escalations for assigned customers, ensuring a thorough understanding of their situation and needs
- Work with customers and account teams to analyze issues and propose improvements in areas such as query performance optimization, prevention of recurrence, and efficiency improvements for production tasks.
- Analyze warehouse configurations and usage, and propose cost optimization and performance improvements.
- Provide recommendations for improving user and account settings based on best practices for security, governance, and health.
- Analyze complex production environment issues and trends, and provide root cause analysis (RCA) and accurate case resolution to prevent recurrence.
- Conduct regular reviews with assigned customers to provide analysis of system performance and health, along with improvement recommendations.
- Effectively communicate customer requests internally and appropriately prioritize responses.
- Collaborate with support, engineering, and cloud operations teams to lead the resolution of complex technical issues.
- Develop a deep understanding of assigned customers' system configurations, usage methods, and key success factors, and maintain up-to-date knowledge of their environments.
- Adhere to SLA and escalation processes to ensure the continuity of customer business.
- Analyze patterns and promote global-scale quality improvement and Customer Experience initiatives.
- Conduct internal and external training and knowledge sharing to promote understanding of Snowflake and data warehousing.
- Act as a bridge between Snowflake teams and customers, ensuring issues progress smoothly with clear direction and sufficient background understanding.
Benefits
- general: Comprehensive health insurance plans (medical, dental, vision)
- general: Generous paid time off policy, including vacation, sick leave, and holidays
- general: Paid parental leave for eligible employees
- general: Employee stock purchase plan (ESPP)
- general: 401(k) retirement savings plan with company match
- general: Life insurance and disability coverage
- general: Employee assistance program (EAP)
- general: Flexible spending accounts (FSAs) for healthcare and dependent care expenses
- general: Health savings accounts (HSAs) with company contributions
- general: Wellness programs and resources to support employee well-being
- general: Professional development opportunities, including training, conferences, and certifications
- general: Tuition reimbursement program for eligible employees
- general: Employee referral program with bonus opportunities
- general: Commuter benefits to help with transportation costs
- general: Employee discounts on various products and services
- general: Company-sponsored social events and team-building activities
- general: Free snacks and beverages in the office
- general: Opportunities for career growth and advancement within the company
- general: A collaborative and inclusive work environment
- general: The chance to work on cutting-edge technology and make a significant impact on the company's success
Tags & Categories
Answer 10 quick questions to check your fit for Designated Support Engineer Careers at Snowflake - Tokyo, Japan | Apply Now! @ Snowflake.
Related Books and Jobs
Designated Support Engineer Careers at Snowflake - Tokyo, Japan | Apply Now!
Snowflake
Designated Support Engineer Careers at Snowflake - Tokyo, Japan | Apply Now!
Job Description
Designated Support Engineer - Tokyo, Japan
Role Overview
As a Designated Support Engineer (DSE) at Snowflake, you will be a trusted technical partner for our Priority Support customers. You'll combine deep technical knowledge with proactive account engagement to ensure swift issue resolution and build strong customer relationships. Your role is pivotal in ensuring customer satisfaction and maximizing their success with Snowflake's platform.
A Day in the Life
Your day will involve managing a portfolio of Priority Support customers, understanding their unique system configurations, use cases, and business priorities. You won't just handle cases; you'll actively participate in case progression and prioritization, ensuring all relevant Snowflake teams understand the customer's context. You'll also analyze trends, consolidate related issues, and propose improvements to help customers fully leverage Snowflake, maintaining high performance and stability. Serving as a bridge between Snowflake teams and customers, you'll facilitate smooth issue resolution with clear direction and thorough background understanding.
Why Tokyo, Japan?
Tokyo is a hub of technological innovation and a key market for Snowflake. Being based in Tokyo allows you to work closely with our Japanese customers, understand their specific needs, and provide tailored support. You'll be part of a growing team in a vibrant city, contributing to Snowflake's success in the Asia-Pacific region.
Career Path
This role offers significant opportunities for career advancement within Snowflake. You can progress to senior DSE roles, specializing in specific technologies or industries. There are also opportunities to move into technical leadership positions, customer success management, or even engineering roles. Snowflake encourages continuous learning and provides resources to help you grow your skills and career.
Salary & Benefits
Snowflake offers a competitive salary and benefits package. While the specific salary for this role is not disclosed, it will be commensurate with your experience and qualifications. Our benefits package includes comprehensive health insurance, generous paid time off, employee stock purchase plan, 401(k) retirement savings plan, and various wellness programs.
Innovation Culture
Snowflake fosters a culture of innovation, collaboration, and impact. You'll be working with a team of talented and passionate individuals who are dedicated to pushing the boundaries of data warehousing and cloud technology. We encourage you to challenge ordinary thinking, contribute your ideas, and help shape the future of Snowflake.
How to Apply
Interested in joining our team? Apply online through the Snowflake Careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!
FAQ
- What are the key responsibilities of a Designated Support Engineer?
A DSE serves as the primary technical contact for Priority Support customers, manages cases and escalations, analyzes issues, proposes improvements, and ensures customer success with Snowflake. - What qualifications are required for this role?
We require 8+ years of experience in technical support or customer success, experience with enterprise customers, strong communication skills, and knowledge of data warehousing and cloud technologies. - What skills are considered a plus?
Experience with CI/CD tools, scripting languages, data integration tools, and cloud networking are highly desirable. - What is the career path for a DSE at Snowflake?
You can advance to senior DSE roles, technical leadership positions, customer success management, or engineering roles. - What kind of training and development opportunities are available?
Snowflake provides various training programs, conferences, and certifications to support your professional growth. - What is the work environment like at Snowflake?
We foster a collaborative and inclusive work environment where innovation and teamwork are highly valued. - What is the interview process like?
The interview process typically involves multiple rounds of interviews with hiring managers, technical team members, and HR representatives. - Does Snowflake offer relocation assistance?
Relocation assistance may be available for eligible candidates. Please discuss this with your recruiter during the interview process. - What is Snowflake's approach to diversity and inclusion?
Snowflake is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. - How does Snowflake support employee well-being?
We offer wellness programs, employee assistance programs, and other resources to support employee physical, mental, and emotional well-being.
Locations
- Tokyo, Japan
Salary
0Skills Required
- Technical Supportintermediate
- Customer Successintermediate
- Enterprise Customer Supportintermediate
- Technical Advisoryintermediate
- Communication (written and verbal)intermediate
- Troubleshootingintermediate
- Data Warehousingintermediate
- Database Migrationintermediate
- ETLintermediate
- RDBMSintermediate
- SQLintermediate
- AWSintermediate
- Azureintermediate
- GCPintermediate
- Cloud Data Migrationintermediate
- CI/CD (Terraform, Azure DevOps, Jenkins)intermediate
- .NETintermediate
- JavaScriptintermediate
- Rintermediate
- Gointermediate
- Pandasintermediate
- SciPyintermediate
- TensorFlowintermediate
- Data Integration Tools (AWS Glue, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran)intermediate
- Semi-structured Data (JSON, Avro, Parquet)intermediate
- Internet Protocols (TCP/IP, HTTP/S, SFTP, DNS)intermediate
- Virtualization (VMware, Docker, VirtualBox, Kubernetes)intermediate
- Cloud Networkingintermediate
- Cloud Securityintermediate
- Distributed Databases (Big Data, MPP)intermediate
- Performance Tuningintermediate
Required Qualifications
- 8+ years of experience in technical support, customer success, or similar customer-facing technical roles (experience)
- Proven experience supporting enterprise customers and acting as a trusted technical advisor (experience)
- Excellent Japanese communication skills (written and verbal) suitable for technical, non-technical, and management audiences (experience)
- Basic English verbal communication skills (experience)
- Intermediate English reading and writing skills (experience)
- Experience with data warehousing, database migration, and ETL processes (experience)
- Fundamental knowledge of RDBMS (SQL, data types, aggregations, execution plans, workload management, DB performance management) (experience)
- Knowledge of at least one major cloud platform (AWS, Azure, GCP) including infrastructure, networking, and performance metrics (experience)
- Experience troubleshooting DB connections and cloud data migration using drivers, connectors, and client software (experience)
- Ability to work with global teams and understand enterprise customer sales cycles and support processes (experience)
- Experience with CI/CD tools (Terraform, Azure DevOps, Jenkins, etc.) (experience)
- Scripting/coding experience in .NET, JavaScript, R, Go, or similar languages (experience)
- Experience with libraries/frameworks such as Pandas, SciPy, TensorFlow (experience)
- Experience supporting applications running on AWS or Azure (experience)
- Experience with data integration and analysis tools (e.g., AWS Glue, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran) (experience)
- Knowledge of semi-structured data (JSON, Avro, Parquet) and scripting/programming languages (experience)
- Experience troubleshooting multiple operating systems (Windows, Mac, Linux) (experience)
- Knowledge of internet protocols (TCP/IP, HTTP/S, SFTP, DNS) and skill in using diagnostic tools (experience)
- Experience with virtualization/container technologies (VMware, Docker, VirtualBox, Kubernetes) (experience)
- Basic understanding of cloud networking and security (experience)
- Practical experience with distributed databases (Big Data, MPP) (experience)
- Advanced SQL skills (debugging, optimization, window functions, performance tuning) (experience)
- Experience as a mentor/trainer in data warehousing and cloud fundamentals (experience)
Responsibilities
- Serve as the primary point of contact for service delivery to assigned customers
- Collaborate with support and account teams to manage cases, incidents, and escalations for assigned customers, ensuring a thorough understanding of their situation and needs
- Work with customers and account teams to analyze issues and propose improvements in areas such as query performance optimization, prevention of recurrence, and efficiency improvements for production tasks.
- Analyze warehouse configurations and usage, and propose cost optimization and performance improvements.
- Provide recommendations for improving user and account settings based on best practices for security, governance, and health.
- Analyze complex production environment issues and trends, and provide root cause analysis (RCA) and accurate case resolution to prevent recurrence.
- Conduct regular reviews with assigned customers to provide analysis of system performance and health, along with improvement recommendations.
- Effectively communicate customer requests internally and appropriately prioritize responses.
- Collaborate with support, engineering, and cloud operations teams to lead the resolution of complex technical issues.
- Develop a deep understanding of assigned customers' system configurations, usage methods, and key success factors, and maintain up-to-date knowledge of their environments.
- Adhere to SLA and escalation processes to ensure the continuity of customer business.
- Analyze patterns and promote global-scale quality improvement and Customer Experience initiatives.
- Conduct internal and external training and knowledge sharing to promote understanding of Snowflake and data warehousing.
- Act as a bridge between Snowflake teams and customers, ensuring issues progress smoothly with clear direction and sufficient background understanding.
Benefits
- general: Comprehensive health insurance plans (medical, dental, vision)
- general: Generous paid time off policy, including vacation, sick leave, and holidays
- general: Paid parental leave for eligible employees
- general: Employee stock purchase plan (ESPP)
- general: 401(k) retirement savings plan with company match
- general: Life insurance and disability coverage
- general: Employee assistance program (EAP)
- general: Flexible spending accounts (FSAs) for healthcare and dependent care expenses
- general: Health savings accounts (HSAs) with company contributions
- general: Wellness programs and resources to support employee well-being
- general: Professional development opportunities, including training, conferences, and certifications
- general: Tuition reimbursement program for eligible employees
- general: Employee referral program with bonus opportunities
- general: Commuter benefits to help with transportation costs
- general: Employee discounts on various products and services
- general: Company-sponsored social events and team-building activities
- general: Free snacks and beverages in the office
- general: Opportunities for career growth and advancement within the company
- general: A collaborative and inclusive work environment
- general: The chance to work on cutting-edge technology and make a significant impact on the company's success
Tags & Categories
Answer 10 quick questions to check your fit for Designated Support Engineer Careers at Snowflake - Tokyo, Japan | Apply Now! @ Snowflake.
Related Books and Jobs