Head of Revenue Enablement Operations & Shared Services at Snowflake

Role Overview

As the Head of Revenue Enablement Operations & Shared Services at Snowflake, you will play a pivotal role in building and managing the infrastructure that supports Snowflake's global Go-To-Market (GTM) enablement efforts. You will lead a high-performing centralized team responsible for the systems, data, and processes that enable audience-facing enablement teams to deliver world-class learning at scale. This role requires a strategic thinker with a strong technical background, excellent leadership skills, and a passion for creating impactful enablement programs. You will oversee the enablement tech stack, certification integrity, global program governance, and specialized Snowflake environments used for customer education. Your primary objective is to ensure that all content, certifications, and data points are accurate, integrated, and optimized for an AI-first era.

A Day in the Life

Here's a glimpse into what a typical day might look like for the Head of Revenue Enablement Operations & Shared Services:

• Morning: Start your day by reviewing key performance indicators (KPIs) and dashboards to assess the effectiveness of current enablement programs. Analyze data related to proficiency, adoption, and consumption of enablement resources to identify areas for improvement.
• Mid-day: Meet with your team to discuss ongoing projects, address any challenges, and provide guidance. Collaborate with cross-functional teams, such as Sales, Marketing, and Product, to align enablement initiatives with overall business objectives.
• Afternoon: Focus on strategic initiatives, such as optimizing the enablement tech stack for AI-driven content surfacing and predictive coaching. Work with vendors to evaluate new tools and technologies that can enhance the enablement process. Review and update the global GTM readiness roadmap to ensure alignment across all audience pods.
• Late Afternoon: Dedicate time to certification management, including exam proctoring, badge issuance, and ensuring the long-term lifecycle of professional credentials. Enforce global standards for certification integrity to maintain the gold standard reputation of Snowflake certifications.

Why Menlo Park, CA?

This position is based in Menlo Park, CA, at the heart of Silicon Valley. Menlo Park offers a vibrant and innovative environment, with access to top talent, cutting-edge technology, and a thriving business community. Being located in Menlo Park allows you to collaborate closely with other Snowflake teams and partners, fostering a culture of innovation and collaboration. The area also provides numerous opportunities for professional development and networking.

Career Path

The Head of Revenue Enablement Operations & Shared Services role offers significant opportunities for career growth within Snowflake. You can advance to higher-level leadership positions within the Enablement organization, such as Vice President of Enablement, or explore opportunities in other areas of the company, such as Revenue Operations or Strategy. Snowflake is committed to providing employees with the resources and support they need to achieve their career goals.

Salary & Benefits

The salary for this position is competitive and commensurate with experience. In addition to a competitive salary, Snowflake offers a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Generous paid time off (PTO) and holidays
• Paid parental leave
• Employee stock purchase plan (ESPP)
• 401(k) retirement plan with company match
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Wellness programs and resources
• Professional development opportunities
• Tuition reimbursement
• Commuter benefits
• On-site gym and fitness classes (location-dependent)
• Free snacks and beverages
• Employee referral program
• Discounts on Snowflake products and services
• Flexible work arrangements (role-dependent)
• Opportunities for career advancement
• Collaborative and inclusive work environment
• Employee recognition programs
• Social events and team-building activities
• Volunteer opportunities
• Pet insurance
• Legal assistance
• Financial planning resources

Innovation Culture

Snowflake fosters a culture of innovation, where employees are encouraged to think creatively and challenge the status quo. The company invests heavily in research and development, and provides employees with the resources they need to experiment with new technologies and ideas. As the Head of Revenue Enablement Operations & Shared Services, you will have the opportunity to drive innovation within the Enablement organization by leveraging AI and other cutting-edge technologies to improve the effectiveness of enablement programs.

How to Apply

Interested candidates are encouraged to apply online through the Snowflake careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. Be sure to emphasize your experience in Revenue Operations, Enablement Operations, or Business Technology, as well as your leadership experience and your track record of delivering a "Center of Excellence" (CoE) model.

Frequently Asked Questions (FAQ)

1. What is the primary focus of the Revenue Enablement Operations & Shared Services team?

   The team focuses on building and managing the infrastructure that supports Snowflake's global Go-To-Market (GTM) enablement efforts.

2. What are the key responsibilities of the Head of Revenue Enablement Operations & Shared Services?

   Key responsibilities include owning the enablement tech stack, ensuring AI readiness, overseeing environment management, setting standards across enablement, strategic reporting, roadmap governance, credential lifecycle management, and quality standards enforcement.

3. What qualifications are required for this role?

   Candidates must have 10+ years of experience in Revenue Operations, Enablement Operations, or Business Technology, with 5+ years leading global teams. They must also have a proven track record of delivering a CoE model and deep experience with a complex enablement stack.

4. What is the work location for this position?

   This position is based exclusively in Menlo Park, CA.

5. What type of tech stack experience is required?

   Candidates must have deep architectural and administrative experience with a complex global enablement stack, including at least two of the following: Highspot, Mindtickle, Docebo, or Salesforce.

6. How does this role contribute to Snowflake's overall success?

   This role ensures that Snowflake's sales and customer-facing teams are well-equipped with the knowledge, skills, and resources they need to succeed, ultimately driving revenue growth and customer satisfaction.

7. What is Snowflake's approach to employee development?

   Snowflake is committed to providing employees with the resources and support they need to achieve their career goals, including professional development opportunities and tuition reimbursement.

8. What is the company culture like at Snowflake?

   Snowflake fosters a collaborative and inclusive work environment where employees are encouraged to think creatively and challenge the status quo.

9. What benefits does Snowflake offer to its employees?

   Snowflake offers a comprehensive benefits package that includes health insurance, paid time off, parental leave, an employee stock purchase plan, a 401(k) retirement plan, and more.

10. How does Snowflake support innovation?

    Snowflake invests heavily in research and development and provides employees with the resources they need to experiment with new technologies and ideas.