Principal Designated Support Engineer at Snowflake - Menlo Park, CA

Are you passionate about helping customers achieve their full potential with data? Do you thrive in a fast-paced, innovative environment? Snowflake is looking for a Principal Designated Support Engineer to join our expanding Priority Support team in Menlo Park, CA. In this role, you will be the trusted advisor to our most important customers, providing technical guidance, expert advice, and acting as their voice within Snowflake.

Role Overview

As a Principal Designated Support Engineer, you will be responsible for delighting your designated customer(s) with your passion and knowledge of the Snowflake AI Data Cloud. You will develop a strong understanding of their use cases and how they leverage the Snowflake platform. Your expertise will enable them to achieve the highest levels of continuity and performance from their Snowflake implementation. You will be an integral part of a cross-functional team focused on delivering an exceptional customer experience. This is a unique opportunity to build strong relationships with customers, influence product development, and contribute to the success of a rapidly growing company.

A Day in the Life

Here's a glimpse into what your day might look like:

• Morning: Start your day by reviewing open support cases for your designated accounts. Prioritize urgent issues and collaborate with internal teams to find solutions. Participate in a daily stand-up meeting with the Priority Support team to share updates and discuss challenges.
• Mid-day: Connect with your designated customers for scheduled touchpoints. Provide executive-level technical briefings, discuss upcoming features, and gather feedback. Work with Technical Account Managers to prepare for weekly account reviews.
• Afternoon: Dive deep into complex technical challenges. Utilize the Snowflake environment, connectors, and 3rd party partner software to investigate issues. Document bugs and feature requests arising from customer-submitted requests and work with Engineering toward a resolution.
• Evening: Monitor system performance and address any critical issues that arise. Participate in on-call rotations to provide support during weekends and holidays (as needed).

Why Menlo Park, CA?

Menlo Park is located in the heart of Silicon Valley, offering a vibrant and innovative environment. Being in this location provides several advantages:

• Proximity to Snowflake Headquarters: Collaborate directly with product and engineering teams, fostering closer relationships and faster problem-solving.
• Access to Talent: Menlo Park is a hub for top technical talent, providing opportunities for networking and career growth.
• Innovation Ecosystem: Be part of a thriving ecosystem of technology companies, startups, and venture capitalists.
• Quality of Life: Enjoy a high quality of life with access to excellent schools, outdoor activities, and cultural attractions.

Career Path

Snowflake is committed to providing opportunities for career growth and development. As a Principal Designated Support Engineer, you can advance your career in several directions:

• Senior Principal Designated Support Engineer: Take on more complex accounts, mentor junior engineers, and lead strategic initiatives.
• Technical Account Manager: Transition into a customer-facing role, managing relationships and driving customer success.
• Product Management: Leverage your customer insights to influence product development and strategy.
• Engineering: Contribute your technical expertise to building and improving the Snowflake platform.

Salary & Benefits

Snowflake offers a competitive salary and benefits package, including:

• Salary: The estimated salary range for this position is $120,000 to $220,000 per year.
• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Employee Stock Options: Opportunity to own a piece of Snowflake.
• Professional Development: Access to training, conferences, and certifications.
• Wellness Programs: Resources to support your physical and mental well-being.
• Retirement Plan: 401(k) with company match.

Innovation Culture

Snowflake is a company built on innovation. We encourage our employees to think outside the box, challenge the status quo, and take risks. We believe that the best ideas come from diverse perspectives and a collaborative environment. We foster a culture of learning, growth, and continuous improvement.

How to Apply

If you are a passionate and driven technical professional with a desire to help customers succeed, we encourage you to apply. Please submit your resume and cover letter through the Snowflake careers website. Be sure to highlight your experience in technical support, RDBMS, and cloud computing. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is Snowflake? Snowflake is a cloud-based data warehousing platform that enables organizations to store, process, and analyze large volumes of data.
2. What is Priority Support? Priority Support is a premium support service that provides dedicated technical expertise to Snowflake's most important customers.
3. What are the key responsibilities of a Designated Support Engineer? The key responsibilities include providing technical guidance, troubleshooting issues, and acting as the voice of the customer within Snowflake.
4. What skills are required for this role? The required skills include technical support experience, RDBMS knowledge, cloud computing expertise, and strong communication skills.
5. What is the career path for a Designated Support Engineer? The career path includes opportunities to advance to Senior Principal Designated Support Engineer, Technical Account Manager, Product Management, or Engineering.
6. What is the salary range for this position? The estimated salary range is $120,000 to $220,000 per year.
7. What are the benefits offered by Snowflake? Snowflake offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and professional development opportunities.
8. What is the work environment like at Snowflake? Snowflake fosters a culture of innovation, collaboration, and continuous improvement.
9. How do I apply for this position? You can apply through the Snowflake careers website by submitting your resume and cover letter.
10. What is the interview process like? The interview process typically involves a phone screening, technical interview, and a final interview with the hiring manager.

We are excited to hear from you and explore how you can contribute to the success of Snowflake and our customers!