Senior Technical Writer at Snowflake: Your Impact on the Data Cloud

Snowflake is at the forefront of revolutionizing data warehousing, making it effective, affordable, and accessible to all. As a Senior Technical Writer, you will play a vital role in shaping the user experience of our industry-leading Data Cloud by creating clear, concise, and comprehensive documentation. You will be part of a dynamic team, working in a fast-paced environment where your contributions directly impact our global customer base. This role is a hybrid position based in either Bellevue, WA or Menlo Park, CA.

Role Overview

As a Senior Technical Writer, you will be responsible for developing and maintaining a wide range of technical documentation, including online guides, reference docs, and tutorials. You will collaborate closely with product managers, software engineers, UI designers, support engineers, and customer success managers to ensure that all product features, enhancements, and changes are thoroughly documented and easily understood by our users.

A Day in the Life

• Creating Documentation: You will spend a significant portion of your time crafting high-quality technical content, including online guides, reference documentation, and tutorials, tailored to technical audiences such as SQL engineers and application developers.
• Collaboration: You'll collaborate with product managers, software engineers, and UI designers to deeply understand new features and updates, ensuring they are accurately and comprehensively documented.
• Release Management: You'll work closely with release engineers and DevOps teams to ensure timely delivery of documentation updates alongside weekly product releases.
• Customer Support: You'll contribute to Knowledge Base articles and address community questions, creating technical blog posts, and developing training materials, implementation guides, and FAQs to support customer engagement and adoption.

Why Bellevue, WA or Menlo Park, CA?

Bellevue and Menlo Park are both vibrant tech hubs that offer a unique blend of professional opportunities and lifestyle benefits:

• Bellevue, WA: Located in the Seattle metropolitan area, Bellevue boasts a thriving tech industry, a strong job market, excellent schools, and a high quality of life. The city offers a mix of urban amenities and natural beauty, with easy access to outdoor activities such as hiking, skiing, and boating.
• Menlo Park, CA: Situated in the heart of Silicon Valley, Menlo Park is a global center for technology and innovation. The city is home to numerous tech companies, venture capital firms, and research institutions. Menlo Park offers a dynamic and entrepreneurial environment, with access to top talent and cutting-edge technology.

Career Path

Snowflake is committed to the growth and development of its employees. As a Senior Technical Writer, you will have opportunities to advance your career in several directions:

• Technical Writing Management: Lead a team of technical writers, providing guidance and mentorship to ensure the delivery of high-quality documentation.
• Content Strategy: Develop and implement content strategies to improve the effectiveness and efficiency of Snowflake's documentation.
• Product Management: Leverage your deep understanding of Snowflake's products and user needs to transition into a product management role.

Salary & Benefits

Snowflake offers a competitive salary and benefits package, including:

• Competitive Salary: Snowflake provides a competitive salary commensurate with experience and skills.
• Comprehensive Health Insurance: Snowflake offers a variety of health insurance plans to meet the needs of its employees and their families.
• Generous Paid Time Off: Snowflake provides ample paid time off for vacation, sick leave, and holidays.
• Retirement Savings Plan: Snowflake offers a 401(k) plan with a company match to help employees save for retirement.
• Employee Stock Purchase Plan: Snowflake offers an employee stock purchase plan, allowing employees to purchase company stock at a discounted price.
• Professional Development Opportunities: Snowflake is committed to providing its employees with opportunities for professional growth and development.

Innovation Culture

Snowflake fosters a culture of innovation, collaboration, and customer focus. We are passionate about empowering enterprises to achieve their full potential, and we are committed to providing our employees with the resources and support they need to succeed. Snowflake is the perfect place to build a big career, move fast, and take technology to the next level.

How to Apply

If you are a talented and experienced technical writer with a passion for data and a desire to make a real impact, we encourage you to apply for the Senior Technical Writer position at Snowflake. To apply, please submit your resume and cover letter through the Snowflake careers website.

Frequently Asked Questions (FAQ)

1. What is Snowflake?

   Snowflake is a cloud-based data warehousing platform that enables businesses to store, analyze, and share data securely and efficiently.

2. What does a Senior Technical Writer do at Snowflake?

   A Senior Technical Writer at Snowflake creates and maintains technical documentation for Snowflake's products and features, including online guides, reference docs, and tutorials.

3. What skills are required for this role?

   The required skills for this role include 10+ years of technical product documentation experience, strong SQL and RDBMS skills, and experience with security and governance technologies.

4. What are the responsibilities of a Senior Technical Writer at Snowflake?

   The responsibilities of a Senior Technical Writer at Snowflake include creating technical documentation, collaborating with product managers and engineers, and contributing to customer support efforts.

5. What is the work environment like at Snowflake?

   Snowflake is a fast-paced and challenging environment where employees are encouraged to innovate and collaborate.

6. What are the career opportunities at Snowflake?

   Snowflake offers a variety of career opportunities in technical writing, content strategy, product management, and other areas.

7. What is the salary and benefits package at Snowflake?

   Snowflake offers a competitive salary and benefits package, including health insurance, paid time off, a retirement savings plan, and an employee stock purchase plan.

8. Where is the Senior Technical Writer position located?

   The Senior Technical Writer position is a hybrid role located in either Bellevue, WA or Menlo Park, CA.

9. How do I apply for the Senior Technical Writer position at Snowflake?

   To apply for the Senior Technical Writer position at Snowflake, please submit your resume and cover letter through the Snowflake careers website.

10. What is Snowflake's culture like?

    Snowflake fosters a culture of innovation, collaboration, and customer focus. We are passionate about empowering enterprises to achieve their full potential, and we are committed to providing our employees with the resources and support they need to succeed.