Senior Cloud Support Engineer - US Public Sector at Snowflake

Snowflake is revolutionizing how organizations use data, and our Support team is at the forefront of ensuring our customers' success. We are seeking a talented and passionate Senior Cloud Support Engineer to join our US Public Sector team in Denver, Colorado. If you are a problem-solver with a strong technical background and a desire to work with cutting-edge technology, this is the perfect opportunity for you.

Role Overview

As a Senior Cloud Support Engineer, you will be responsible for providing expert technical support to our customers in the US Public Sector. You will work with a variety of operating systems, database technologies, big data solutions, data integration tools, and networking concepts to troubleshoot complex issues and ensure our customers can effectively leverage the Snowflake Data Warehouse. Your primary focus will be to delight our customers with your deep knowledge of Snowflake and your commitment to providing exceptional service.

A Day in the Life

Here's a glimpse of what your day might look like:

• Start your day by reviewing open support cases and prioritizing your tasks.
• Dive into complex technical issues, utilizing your expertise to diagnose and resolve problems.
• Collaborate with other support engineers, product managers, and engineering teams to find solutions.
• Communicate with customers via email, web conferencing, and phone, providing clear and concise updates on their cases.
• Document known solutions in our internal and external knowledge base to help other engineers and customers.
• Participate in team meetings to share knowledge and discuss best practices.
• Contribute to strategic initiatives to improve our support processes and tools.
• If on-call, respond to urgent issues and work to restore service as quickly as possible.

Why Denver, Colorado?

Denver is a vibrant and growing city with a thriving tech industry. It offers a high quality of life with access to outdoor recreation, a diverse cultural scene, and a strong sense of community. Snowflake's Denver office provides a collaborative and supportive work environment, making it an ideal location for your career.

Career Path

Snowflake is committed to providing opportunities for career growth and development. As a Senior Cloud Support Engineer, you can advance your career in several directions, including:

• Technical Lead: Lead a team of support engineers and provide technical guidance.
• Subject Matter Expert: Become a recognized expert in a specific area of Snowflake technology.
• Customer Success Engineer: Work directly with key customers to help them achieve their business goals.
• Solutions Architect: Design and implement Snowflake solutions for customers.

Salary & Benefits

Snowflake offers a competitive salary and benefits package, including:

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• Generous paid time off and holidays
• Employee stock options
• 401(k) retirement plan with company match
• Life insurance and disability insurance
• Employee assistance program (EAP)
• Flexible spending accounts (FSA) and health savings accounts (HSA)
• Parental leave and adoption assistance
• Wellness programs
• Professional development opportunities

Innovation Culture

Snowflake fosters a culture of innovation and collaboration. We encourage our employees to think outside the box, experiment with new ideas, and continuously learn and grow. You'll be surrounded by talented and passionate colleagues who are committed to making a difference.

How to Apply

If you are ready to take your career to the next level and join a dynamic and growing company, we encourage you to apply. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the mandatory requirements for the role?

   The position may require access to U.S. export-controlled technologies, technical data, or sensitive government data. Employment with Snowflake is contingent on verifying your legal eligibility to access such data or obtaining necessary licenses.

2. What are the special requirements for the role?

   You will need to participate in pager duty rotations during nights, weekends, and holidays. The ability to work a 1st shift (7 am-4 pm PST) is required, and flexibility with schedule changes is expected.

3. What skills are essential for success in this role?

   Strong technical skills in operating systems, database technologies, big data, data integration, and networking are crucial. Excellent problem-solving, communication, and customer service skills are also essential.

4. What is the typical career path for a Senior Cloud Support Engineer at Snowflake?

   Opportunities include advancing to a Technical Lead, Subject Matter Expert, Customer Success Engineer, or Solutions Architect role.

5. What kind of training and development opportunities does Snowflake offer?

   Snowflake provides ample opportunities for professional development, including training programs, conferences, and mentorship opportunities.

6. What is the work environment like at Snowflake?

   Snowflake fosters a collaborative, inclusive, and innovative work environment where employees are encouraged to learn and grow.

7. What is Snowflake's approach to work-life balance?

   Snowflake values work-life balance and offers flexible work arrangements to support employees' needs.

8. What is the interview process like for this role?

   The interview process typically involves a phone screening, a technical interview, and a final interview with the hiring manager.

9. What is the company culture like at Snowflake?

   Snowflake's culture is built on values such as putting customers first, acting with integrity, owning initiative and accountability, and getting it done.

10. What makes Snowflake a great place to work?

    Snowflake offers a challenging and rewarding work environment, opportunities for growth and development, a competitive salary and benefits package, and a chance to work with cutting-edge technology.