Senior Director, Services Product & Strategy at Snowflake

Snowflake is revolutionizing how organizations leverage data, and our Services Delivery (SD) team is at the forefront of helping our customers unlock its full potential. We are seeking a visionary and experienced Senior Director, Services Product & Strategy to lead the development and execution of our SD product strategy, aligning it with Snowflake's core product roadmap and overall business objectives. This is a critical leadership role that will bridge the gap between customer needs, product development, and the capabilities of our Solutions Delivery team, driving product adoption and accelerating the creation of innovative delivery solutions.

Role Overview

As the Senior Director, Services Product & Strategy, you will be responsible for defining and communicating the SD product vision, developing a comprehensive roadmap, and overseeing the entire SD product portfolio. You will collaborate closely with Product and Engineering teams to ensure alignment and mutual benefit, and you will champion the adoption of AI-native approaches within the SD organization. This role requires a deep understanding of cloud computing, data warehousing, and GTM strategies, as well as exceptional leadership, communication, and analytical skills.

A Day in the Life

Here’s a glimpse into what your day might look like:

• Strategic Planning: You'll spend the morning reviewing market trends, customer feedback, and product roadmap updates to refine the SD product strategy. You'll work on defining key priorities and setting ambitious goals for the team.
• Cross-Functional Collaboration: You'll meet with the Product and Engineering teams to discuss upcoming product releases, share insights from the SD team, and ensure alignment on priorities. You'll also work on defining shared OKRs to drive collaboration and accountability.
• Product Portfolio Management: You'll review the performance of existing SD products, analyze data to identify areas for improvement, and prioritize new feature development. You'll also work on developing strategies for scaling repeatable solutions through the Partner channel.
• AI-Native Transformation: You'll dedicate time to exploring new AI technologies and approaches, and you'll work with the SD team to identify opportunities to embed AI into workflows, decision-making, and processes. You'll also oversee a rapid experimentation program to test new technologies and cross-functional solutions.
• Team Leadership: You'll provide guidance and mentorship to the Services Competency teams, ensuring their objectives are aligned with the Services roadmap and priorities. You'll also work on developing and retaining top talent within the SD organization.

Why Menlo Park, CA?

Menlo Park, CA is at the heart of Silicon Valley, offering unparalleled access to innovation, technology, and a thriving community of professionals. Snowflake's Menlo Park office provides a dynamic and collaborative work environment, surrounded by leading tech companies and venture capital firms. The location also offers access to top universities, cultural attractions, and outdoor recreational opportunities.

Career Path

This role offers a significant opportunity for career growth within Snowflake. Successful candidates may advance to executive leadership positions, such as Vice President or Senior Vice President, with responsibility for broader areas of the business. The company's commitment to internal promotion and development provides ample opportunities for advancement.

Salary & Benefits

Snowflake offers a competitive salary and benefits package, commensurate with experience and qualifications. In addition to base salary, employees are eligible for stock options, performance-based bonuses, and a comprehensive benefits program that includes health insurance, paid time off, retirement plan, and employee assistance programs. Snowflake is committed to providing a supportive and rewarding work environment for all employees.

Innovation Culture

Snowflake fosters a culture of innovation, collaboration, and customer-centricity. Employees are encouraged to challenge the status quo, experiment with new ideas, and contribute to the company's overall success. The company's commitment to innovation is reflected in its cutting-edge technology, its rapid growth, and its dedication to providing exceptional customer service.

How to Apply

Interested candidates are encouraged to apply online through the Snowflake careers website. Please submit a resume and cover letter highlighting your relevant experience and qualifications. The application process includes a series of interviews with members of the Services Delivery and Product Management teams.

FAQ

1. What is the SD Product vision? The SD Product vision is to empower Snowflake customers to unlock the full potential of their data by providing innovative and scalable services and solutions that accelerate product adoption and drive consumption.
2. What are the key priorities for the SD team? The key priorities for the SD team include aligning with the core product roadmap, developing repeatable solutions, driving AI-native transformation, and ensuring customer success.
3. How does Snowflake support employee development? Snowflake offers a variety of professional development opportunities, including training programs, mentorship programs, and tuition reimbursement.
4. What is the work-life balance like at Snowflake? Snowflake is committed to providing a flexible and supportive work environment that allows employees to balance their professional and personal lives.
5. What are the opportunities for advancement at Snowflake? Snowflake offers ample opportunities for advancement, with a strong emphasis on internal promotion and development.
6. What is the company culture like at Snowflake? Snowflake fosters a culture of innovation, collaboration, and customer-centricity.
7. What are the benefits of working in Menlo Park, CA? Menlo Park offers access to a thriving tech community, top universities, cultural attractions, and outdoor recreational opportunities.
8. How does Snowflake foster diversity and inclusion? Snowflake is committed to creating a diverse and inclusive work environment where all employees feel valued and respected.
9. What is Snowflake's approach to sustainability? Snowflake is committed to environmental sustainability and reducing its carbon footprint.
10. How does Snowflake support employee wellness? Snowflake offers a variety of wellness programs, including health insurance, employee assistance programs, and flexible work arrangements.