Senior Software Engineer - Customer Experience Engineering at Snowflake - Warsaw, Poland

## Role Overview As a Senior Software Engineer in Customer Experience Engineering at Snowflake, you will be at the forefront of empowering our customers to innovate with our technology. You'll be part of a team dedicated to solving technical challenges and contributing to the overall success of our customers by leveraging data, machine learning, and LLM-based solutions. This role involves developing and refining machine learning models, designing experiments, and implementing projects across our tech stack. ## A Day in the Life Your typical day might include: * Developing and improving ML models using Python and Java. * Designing and executing experiments to validate model performance. * Collaborating with product management and design teams. * Implementing features requiring coordination with other engineering teams. * Participating in product vision and team planning meetings. * Debugging and troubleshooting issues in a cloud environment. * Fine-tuning LLM models and developing agents. * Applying clustering, summarization, and embedding techniques. * Participating in code reviews and writing unit tests. * Researching and implementing the latest advancements in ML and LLMs. ## Why Warsaw, Poland? Warsaw is a vibrant and growing tech hub in Central Europe. Snowflake's presence in Warsaw offers the opportunity to be part of a global company while enjoying the benefits of living in a dynamic European city. Warsaw offers a high quality of life, affordable living costs compared to other major European cities, and a thriving cultural scene. ## Career Path This role offers excellent opportunities for career advancement within Snowflake. You can progress to roles such as Staff Engineer, Principal Engineer, or Engineering Manager. Snowflake is committed to providing its employees with the resources and support they need to grow and succeed. ## Salary & Benefits While specific salary details are not disclosed in this job posting, Snowflake offers competitive compensation and benefits packages. The benefits typically include health insurance, paid time off, employee stock purchase plan, and other perks designed to support employee well-being. The salary range in similar markets for a role of this level with this skill set typically ranges from $60,000 to $120,000 USD. Please visit the Snowflake Careers Site for detailed salary and benefits information. ## Innovation Culture Snowflake fosters a culture of innovation, collaboration, and impact. You will be encouraged to challenge ordinary thinking, push the pace of innovation, and build a future for yourself and Snowflake. The company values individuals who share its values and are passionate about technology. ## How to Apply To apply for this position, please visit the Snowflake Careers Site and submit your application online. Ensure your resume highlights your relevant experience and skills. ## Frequently Asked Questions (FAQ) **1. What is Customer Experience Engineering at Snowflake?** Customer Experience Engineering focuses on empowering Snowflake customers to overcome technical challenges and achieve success with our technology by using data, machine learning, and LLM-based solutions. **2. What skills are essential for this role?** Essential skills include software engineering experience, machine learning expertise, proficiency in Python or Java, experience with cloud environments, and strong communication skills. **3. What is the typical career path for this role?**\n Career paths include advancement to Staff Engineer, Principal Engineer, or Engineering Manager roles within Snowflake. **4. What type of projects will I be working on?** You will be working on developing and refining ML models, designing experiments, implementing features across our tech stack, and automating processes using data, machine learning, and LLM-based solutions. **5. What is the work environment like at Snowflake?** Snowflake offers a collaborative and innovative work environment where employees are encouraged to challenge ordinary thinking and push the pace of innovation. **6. What are the benefits of working in Warsaw, Poland?** Warsaw offers a high quality of life, affordable living costs, a thriving cultural scene, and the opportunity to be part of a growing tech hub in Central Europe. **7. Is experience with LLMs required?** An interest in and some experience with LLMs is highly desirable, as you will be working closely with state-of-the-art LLM models. **8. What is the interview process like?** The interview process typically involves several rounds, including technical assessments, behavioral interviews, and discussions with the hiring manager and team members. **9. What opportunities are there for professional development?** Snowflake provides employees with resources and support for professional growth, including mentorship programs, training opportunities, and conference attendance. **10. How does Snowflake support diversity and inclusion?** Snowflake is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. The company has various initiatives and programs to promote diversity and inclusion. **11. What is Snowflake's approach to using AI?** Snowflake strategically integrates AI to enhance various aspects, from customer support automation to advanced data analytics, ensuring responsible and ethical usage. **12. What resources are provided for remote work (if applicable)?** Snowflake provides the tools and resources needed for effective remote work, including communication platforms, collaboration software, and ergonomic equipment. **13. What are Snowflake's core values?** Impact, innovation, and collaboration. **14. What kind of impact will I be able to make in this role?** Help customers realize the full potential of Snowflake and address their critical challenges by leveraging the best of data science and engineering. **15. How does Snowflake encourage employee well-being?** Programs include wellness challenges, access to mental health resources, flexible work options, and team-building activities.