Snowflake is revolutionizing the way organizations manage and utilize their data. Our cloud-built data platform provides unparalleled performance, scalability, and ease of use, empowering businesses to unlock valuable insights and drive data-driven decisions. As a Senior Technical Account Manager (TAM) at Snowflake, you will play a critical role in ensuring our customers' success by providing expert technical guidance, proactive support, and strategic account management.

Role Overview

As a Senior Technical Account Manager, you will be the primary technical point of contact for a portfolio of strategic Snowflake customers. You will be responsible for understanding their business goals, technical environment, and data landscape. By leveraging your deep technical expertise and customer-centric approach, you will proactively identify opportunities to optimize their Snowflake deployments, maximize their return on investment, and ensure their long-term success. This role requires a unique blend of technical acumen, business acumen, and exceptional communication skills.

A Day in the Life

Here's a glimpse into a typical day for a Senior Technical Account Manager at Snowflake:

• Morning: Review customer dashboards and identify potential performance issues or optimization opportunities. Prepare for customer calls by researching their recent activities and identifying key discussion points.
• Mid-day: Conduct a technical review with a customer to discuss their current Snowflake usage, address any concerns, and provide recommendations for improvement. Collaborate with internal teams, such as Sales Engineering and Product Management, to address customer needs and escalate critical issues.
• Afternoon: Work on a strategy for efficient workload consumption. Develop a strategic account plan outlining key initiatives and milestones for the customer. Participate in internal meetings to share best practices and collaborate with other TAMs.
• Evening: Catch up on industry trends and emerging technologies to stay ahead of the curve. Respond to customer emails and address any urgent requests. Prepare for upcoming customer engagements.

Why Menlo Park, CA?

Menlo Park is a vibrant city in the heart of Silicon Valley, offering a unique blend of technological innovation, cultural attractions, and natural beauty. Located near major tech companies and venture capital firms, Menlo Park provides unparalleled opportunities for professional growth and networking. The city also boasts a thriving culinary scene, diverse cultural attractions, and easy access to outdoor activities, making it an ideal place to live and work.

Career Path

The Senior Technical Account Manager role at Snowflake offers a clear path for career advancement. With demonstrated success and a commitment to continuous learning, you can progress to roles such as Principal Technical Account Manager, TAM Team Lead, or even management positions within the Customer Success organization. Snowflake is committed to investing in its employees' growth and development, providing ample opportunities for training, mentorship, and career advancement.

Salary & Benefits

Snowflake offers a competitive salary and benefits package that is commensurate with experience and qualifications. In addition to a base salary, employees are eligible for performance-based bonuses, stock options, and a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, and a 401(k) retirement plan with company match. We provide a range from $140,000 to $220,000 based on experience and other factors.

Innovation Culture

Snowflake is a company that embraces innovation and encourages employees to think outside the box. We foster a collaborative and supportive work environment where employees are empowered to take risks, experiment with new ideas, and challenge the status quo. Our commitment to innovation is reflected in our cutting-edge technology, our customer-centric approach, and our dedication to creating a positive impact on the world.

How to Apply

If you are a highly motivated and results-oriented individual with a passion for technology and a commitment to customer success, we encourage you to apply for the Senior Technical Account Manager position at Snowflake. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions

1. What is Snowflake? Snowflake is a cloud-built data platform that provides unparalleled performance, scalability, and ease of use.
2. What does a Technical Account Manager do? A Technical Account Manager is responsible for providing expert technical guidance, proactive support, and strategic account management to a portfolio of strategic Snowflake customers.
3. What are the qualifications for this role? The qualifications for this role include a B.S. or M.S. degree in Computer Science, Information Systems, Engineering, or equivalent practical experience, 8+ years of experience managing enterprise customer relationships, and 5+ years of experience working with cloud environments.
4. What skills are required for this role? The skills required for this role include technical account management, customer relationship management, cloud computing, database management, data engineering, data science, SQL, Python, Scala, solutions engineering, technical architecture, data architecture, problem-solving, communication, and escalation management.
5. What are the responsibilities of this role? The responsibilities of this role include collaborating with Sales Engineers and Solution Architects, developing a deep understanding of customer environments, developing and implementing a strategy for efficient workload consumption, working with Snowflake Product and Engineering teams, acting as the technical advisor for production workloads, monitoring incoming cases, utilizing resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, and traveling to customer locations.
6. What are the benefits of working at Snowflake? The benefits of working at Snowflake include a competitive salary and benefits package, the opportunity to work with cutting-edge technology, a collaborative and innovative work environment, career growth and development opportunities, comprehensive health insurance, a generous paid time off policy, an employee stock purchase plan, a 401(k) retirement plan with company match, a professional development budget, wellness programs, an employee assistance program, flexible work arrangements, and company-sponsored events and activities.
7. What is the career path for this role? The career path for this role includes progression to roles such as Principal Technical Account Manager, TAM Team Lead, or even management positions within the Customer Success organization.
8. What is the work environment like at Snowflake? The work environment at Snowflake is collaborative, innovative, and supportive. Employees are empowered to take risks, experiment with new ideas, and challenge the status quo.
9. How do I apply for this role? To apply for this role, please submit your resume and cover letter through our online application portal.
10. What is Snowflake's commitment to diversity and inclusion? Snowflake is committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and empowered to contribute their best work. We believe that diversity and inclusion are essential to our success and we are committed to fostering a culture of belonging for all.