Senior Technical Program Manager at Snowflake

Role Overview

As a Senior Technical Program Manager in Snowflake's Customer Experience Engineering team, you will play a pivotal role in ensuring our customers' success by defining and implementing best practices for the Landing Zone Accelerator (LZA) and Proactive Health Check (PHC). You will be the primary owner of these best practices, collaborating with various teams including Customer Experience, Solution Engineering, Professional Services, and Product Management. Your goal is to guide customers in adopting secure, scalable, and well-architected Snowflake environments, thereby maximizing their data-driven business insights.

A Day in the Life

Your day will be dynamic and multifaceted. You might start by leading a working group with CX teams to gather field insights and identify gaps in the existing LZA and PHC frameworks. Then, you could translate these insights into actionable best-practice recommendations, ensuring they are standardized and reusable. A significant portion of your time will involve collaborating with Product Managers to influence product requirements and align best practices with the product roadmap. You'll also be defining architectural and operational standards for Snowflake adoption, maintaining the Well-Architected Framework, and monitoring customer adoption patterns to identify areas for continuous improvement. Expect to be presenting findings and recommendations to leadership, documenting processes, and fostering relationships across teams.

Why the Bay Area?

While this position is remote, being based in the Bay Area offers significant advantages. The Bay Area is a hub for technology innovation, providing unparalleled networking opportunities and access to industry events. It allows for easier in-person collaboration with the Snowflake headquarters and other key stakeholders. Furthermore, the Bay Area's diverse and talented workforce offers a rich pool of potential colleagues and mentors. Being in this location means staying at the forefront of industry trends and contributing to Snowflake's continued growth.

Career Path

This role offers a clear path for career advancement within Snowflake. You could progress to a Director-level position, leading a larger team of Technical Program Managers. Another potential path is to specialize further in a particular area of customer experience or product management, leveraging your deep understanding of best practices and customer needs. Snowflake's commitment to employee growth ensures that you'll have opportunities to expand your skillset and take on new challenges. There is also the option to move laterally into related roles such as Senior Product Manager or Customer Success Director.

Salary & Benefits

Snowflake offers a competitive salary and benefits package commensurate with experience. The salary range for this position is typically between $150,000 and $250,000 annually, but the exact figure will depend on your qualifications and interview performance. Benefits include comprehensive health, dental, and vision insurance, a generous paid time off policy, a 401(k) plan with company match, an employee stock purchase program, and various wellness programs. Snowflake is committed to providing a supportive and rewarding work environment.

Innovation Culture

Snowflake is renowned for its innovative culture, fostering an environment where employees are encouraged to think outside the box and challenge the status quo. The company invests heavily in research and development, constantly pushing the boundaries of what's possible in data warehousing and cloud computing. As a Senior Technical Program Manager, you'll be at the forefront of this innovation, shaping the future of Snowflake's customer experience and driving the adoption of cutting-edge technologies.

How to Apply

To apply for the Senior Technical Program Manager position, please submit your resume and cover letter through the Snowflake careers website. Be sure to highlight your relevant experience in technical program management, customer experience, and best practices development. Emphasize your ability to work collaboratively, communicate effectively, and drive results. Prepare to discuss specific examples of your accomplishments during the interview process.

Frequently Asked Questions (FAQ)

1. What is the Landing Zone Accelerator (LZA)? The LZA is a set of best practices and guidelines designed to help customers deploy secure, scalable Snowflake environments.
2. What is the Proactive Health Check (PHC)? The PHC is a comprehensive assessment of a customer's Snowflake environment, identifying potential issues and providing recommendations for improvement.
3. What is the Well-Architected Framework? The Well-Architected Framework provides a set of principles and best practices for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud.
4. What skills are most important for this role? Strong technical program management, communication, and collaboration skills are essential. A deep understanding of data warehousing and cloud computing is also crucial.
5. What is Snowflake's approach to customer experience? Snowflake is committed to providing a world-class customer experience, focusing on proactive support, personalized guidance, and continuous improvement.
6. How does this role contribute to customer success? By defining and implementing best practices, this role ensures that customers can effectively leverage Snowflake to achieve their business goals.
7. What opportunities are there for professional development at Snowflake? Snowflake offers a variety of professional development opportunities, including training programs, mentorship, and conference attendance.
8. What is the work-life balance like at Snowflake? Snowflake values work-life balance and offers flexible work arrangements to support employees' needs.
9. How does Snowflake support remote employees? Snowflake provides remote employees with the tools and resources they need to be successful, including collaboration software, home office stipends, and regular virtual team meetings.
10. What is Snowflake's culture like? Snowflake fosters a collaborative, innovative, and inclusive culture, where employees are empowered to make a difference.