Service Delivery Manager (UK) at Snowflake: Powering Enterprise Potential

About Snowflake

Snowflake empowers enterprises to unlock their full potential by providing a cutting-edge cloud data platform. Our culture fosters impact, innovation, and collaboration, making Snowflake an ideal place to build a career and push technology to new heights. As a Service Delivery Manager (SDM) in the UK, you'll be pivotal in ensuring our clients maximize the value of their Snowflake investment.

Role Overview

As a Service Delivery Manager within EMEA, specifically based in the UK, you'll be deeply involved at the account level, providing visibility, conducting service reviews, and delivering comprehensive reporting throughout the implementation lifecycle. You will collaborate closely with senior stakeholders to identify and implement improvements to our service and delivery processes. Working across diverse customer organizations and multiple Snowflake teams, you'll ensure customer applications are well-designed and scale effectively to meet their evolving business needs. Your success will be measured by your ability to develop high-quality service strategies tailored to each customer, capture and report on essential metrics, pinpoint upsell opportunities, and quickly establish yourself as the client's trusted advisor.

A Day in the Life of a Service Delivery Manager

Each day as a Service Delivery Manager at Snowflake is dynamic and impactful. Here’s a glimpse into your daily activities:

• Client Engagement: Engaging with assigned clients to understand their operational needs and address any concerns.
• Project Management: Managing key client projects, ensuring clear communication among team members and stakeholders regarding project status, issues, risks, and objectives.
• Meeting Leadership: Leading both internal and client meetings, ensuring thorough documentation and diligent follow-up on action items.
• Documentation Management: Maintaining comprehensive client and project documentation, communications, and meeting records.
• Performance Tracking: Monitoring infrastructure performance and service request metrics to identify areas for improvement.
• Service Reporting: Preparing and presenting detailed service reports to clients, highlighting key performance indicators and progress against agreed-upon goals.
• Roadmap Development: Creating, implementing, and tracking relationship roadmaps to guide the strategic direction of client engagements.
• Process Improvement: Identifying and implementing process improvements within both the client and Snowflake environments, working with stakeholders to document and execute these changes.

Why London, UK?

This role is based in the UK, requiring you to reside within commutable distance to the London office and be able to visit the office twice per week. London is a strategic hub for Snowflake's EMEA operations, offering several key advantages:

• Access to Talent: London boasts a diverse and highly skilled talent pool, making it easier to recruit top-tier professionals in service delivery, data warehousing, and cloud computing.
• Proximity to Clients: Being located in London allows for closer proximity to key clients in the UK and across Europe, facilitating stronger relationships and more effective service delivery.
• Strategic Location: London's central location within Europe makes it an ideal base for managing client engagements across the EMEA region.
• Innovation Hub: London is a global center for innovation and technology, providing access to cutting-edge industry insights and opportunities for collaboration.

Career Path

The Service Delivery Manager role at Snowflake offers significant opportunities for career advancement. Potential career paths include:

• Senior Service Delivery Manager: Leading larger and more complex client engagements, with increased responsibility for strategic planning and execution.
• Service Delivery Director: Managing a team of Service Delivery Managers, overseeing the delivery of services to a portfolio of clients.
• Customer Success Manager: Focusing on driving customer adoption, satisfaction, and retention through proactive engagement and strategic guidance.
• Solutions Architect: Leveraging your deep understanding of Snowflake's platform to design and implement innovative solutions for clients.

Salary and Benefits

Snowflake offers a competitive salary and benefits package, commensurate with experience and location. While the specific salary range for this role is not disclosed, you can expect a comprehensive benefits package that includes:

• Competitive Salary: Reflecting your experience and the market value of your skills.
• Health Insurance: Comprehensive health, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Employee Stock Purchase Plan: Opportunity to purchase Snowflake stock at a discounted rate.
• Retirement Plan: Options for retirement savings, such as a 401(k) or pension plan.
• Professional Development: Opportunities for training, certifications, and career advancement.

Innovation Culture

At Snowflake, innovation is at the heart of everything we do. We foster a culture that encourages employees to challenge ordinary thinking and push the boundaries of what's possible. As a Service Delivery Manager, you'll have the opportunity to:

• Work with Cutting-Edge Technology: Gain hands-on experience with Snowflake's innovative cloud data platform.
• Contribute to Product Development: Provide valuable feedback to product development teams based on your interactions with clients.
• Drive Process Improvement: Identify and implement process improvements that enhance the efficiency and effectiveness of our service delivery operations.
• Collaborate with Industry Experts: Work alongside a team of talented and experienced professionals who are passionate about innovation.

How to Apply

If you're a highly motivated and experienced Service Delivery Manager with a passion for cloud data warehousing, we encourage you to apply! To submit your application, please follow these steps:

1. Click on the "Apply Now" button at the top or bottom of this job posting.
2. Create an account or log in to your existing Snowflake account.
3. Complete the online application form, providing detailed information about your education, work experience, and skills.
4. Upload your resume and cover letter, highlighting your relevant experience and qualifications.
5. Submit your application.

Frequently Asked Questions (FAQ)

1. What is Snowflake? Snowflake is a cloud-based data warehousing platform that enables businesses to store, analyze, and share data.
2. What does a Service Delivery Manager do at Snowflake? A Service Delivery Manager owns and manages the operational relationship with assigned clients, ensuring they receive high-quality service and support.
3. What skills are required for this role? Key skills include service delivery, client relationship management, project management, data warehousing, and cloud computing.
4. What qualifications are required for this role? Qualifications include 5+ years of experience in a service delivery role, experience with complex technical projects, and direct experience in data warehousing or cloud computing.
5. Where is this role located? This role is located in the UK, requiring you to reside near London and visit the office twice per week.
6. What is the career path for this role? Potential career paths include Senior Service Delivery Manager, Service Delivery Director, Customer Success Manager, and Solutions Architect.
7. What benefits does Snowflake offer? Snowflake offers a competitive salary and benefits package, including health insurance, paid time off, and employee stock purchase plan.
8. What is the culture like at Snowflake? Snowflake has a culture of innovation, collaboration, and impact.
9. How do I apply for this role? You can apply by clicking on the "Apply Now" button and completing the online application form.
10. What is the interview process like? The interview process typically involves a phone screening, followed by several rounds of interviews with hiring managers and team members.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?