Services Delivery Manager at Snowflake: Remote, TX

Role Overview

As a Services Delivery Manager at Snowflake, you will play a crucial role in ensuring our customers achieve maximum value from our platform. You will be the primary point of contact for assigned clients, managing the operational relationship and driving service delivery excellence. This role requires a strong blend of project management skills, technical expertise in data warehousing and cloud technologies, and exceptional communication abilities. You will collaborate with internal teams, external partners, and senior stakeholders to deliver successful Snowflake implementations and drive customer satisfaction.

A Day in the Life

Here's a glimpse into a typical day for a Services Delivery Manager at Snowflake:

• Morning: Start the day by reviewing project statuses, addressing any immediate roadblocks, and prioritizing tasks for the day. You'll likely have a stand-up meeting with your project team to discuss progress and any emerging issues.
• Mid-day: Participate in client calls to review project milestones, discuss upcoming deliverables, and address any concerns. Prepare and deliver presentations to senior-level executives on project progress and potential opportunities.
• Afternoon: Collaborate with internal teams, such as Sales, Engineering, and Product Management, to align on project goals and address technical challenges. Work on scoping new projects, estimating effort, and creating delivery proposals.
• Late Afternoon: Dedicate time to process improvement initiatives, identifying areas where Snowflake can enhance its service delivery processes. Respond to client escalations and ensure timely resolution of high-profile issues.

Why Remote, TX?

This position is designated as remote within Texas, offering you the flexibility to work from your home office. Texas is a thriving hub for technology and innovation, boasting a talented workforce and a business-friendly environment. The remote work arrangement allows you to balance your professional and personal life while contributing to Snowflake's success.

Career Path

Snowflake is committed to employee growth and development. As a Services Delivery Manager, you can advance your career in various directions, including:

• Senior Services Delivery Manager: Lead a team of Services Delivery Managers and oversee a portfolio of key accounts.
• Principal Consultant: Become a subject matter expert in a specific area of Snowflake and provide consulting services to customers.
• Program Manager: Manage large-scale, complex projects involving multiple teams and stakeholders.
• Leadership Roles: Advance into leadership positions within the Services Delivery organization.

Salary & Benefits

Snowflake offers a competitive salary and benefits package, including:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance plans
• Generous paid time off and holiday policy
• Paid parental leave for eligible employees
• Employee stock purchase plan
• 401(k) retirement plan with company match
• Professional development and training opportunities
• Employee assistance program
• Wellness programs and resources
• Flexible spending accounts
• Life and disability insurance
• Opportunity to work with cutting-edge technology
• Collaborative and innovative work environment
• Remote work options available
• Employee referral program

Innovation Culture

Snowflake fosters a culture of innovation, where employees are encouraged to think outside the box and challenge the status quo. We believe in empowering our people to make a real impact on the company and the industry. You will have the opportunity to work with some of the brightest minds in the field and contribute to groundbreaking projects.

How to Apply

If you are a highly motivated and experienced Services Delivery professional looking to join a dynamic and innovative company, we encourage you to apply. Please submit your resume and cover letter through the Snowflake careers website.

FAQ

1. What is Snowflake?

   Snowflake is a cloud-based data warehousing platform that enables organizations to store, process, and analyze vast amounts of data. It offers unparalleled scalability, performance, and ease of use.

2. What are the key responsibilities of a Services Delivery Manager?

   The Services Delivery Manager is responsible for managing the operational relationship with assigned clients, ensuring successful Snowflake implementations, and driving customer satisfaction.

3. What qualifications are required for this role?

   The ideal candidate will have 7+ years of experience in a Services Delivery role, a track record of delivering on SD revenue targets, and expertise in data warehousing and cloud technologies.

4. What is the work environment like at Snowflake?

   Snowflake fosters a collaborative and innovative work environment where employees are encouraged to think outside the box and challenge the status quo.

5. What are the career growth opportunities at Snowflake?

   Snowflake offers various career growth opportunities, including senior-level positions within the Services Delivery organization and leadership roles.

6. Does Snowflake offer remote work options?

   Yes, this position is designated as remote within Texas.

7. What is Snowflake's approach to employee benefits?

   Snowflake offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, and professional development opportunities.

8. What type of projects will I be working on?

   You will be working on a variety of projects, including data warehouse implementations, data migration projects, and data analytics solutions.

9. How does Snowflake support employee development?

   Snowflake provides professional development and training opportunities to help employees grow their skills and advance their careers.

10. What is the interview process like for this role?

    The interview process typically involves multiple rounds of interviews with hiring managers and team members. You may also be asked to complete a technical assessment.