Snowflake: Software Engineer - Customer Experience Engineering

Role Overview

Snowflake is seeking a talented and passionate Software Engineer to join our Customer Experience Engineering team. In this role, you will be instrumental in building intelligent data applications that provide insights into diagnostic data and technical content, empowering customers to resolve issues efficiently. You will be developing features within the Snowflake product aimed at reducing customer friction points, allowing them to leverage the platform effectively and minimizing the need for technical expert assistance. This is an exciting opportunity to work on a robust, highly scalable, and secure enterprise SaaS platform that serves thousands of customers and processes hundreds of millions of complex queries daily.

Day in the Life

As a Customer Experience Software Engineer, your day-to-day activities will involve:

• Implementing projects across our technology stack, including React, TypeScript, Nginx, Node.js, and Java.
• Collaborating with cross-functional teams, including product management and design, to define and deliver innovative solutions.
• Delivering features that require close coordination with partner teams, ensuring seamless integration and functionality.
• Participating in defining the product vision and contributing to team planning sessions.
• Pinpointing problems, instrumenting relevant components, and implementing effective solutions.
• Extracting and analyzing data from a wide variety of sources to provide actionable insights for customers.
• Developing user interfaces that bridge the enterprise world with a consumer-like experience.
• Optimizing performance and scalability to ensure the platform can handle the demands of a growing customer base.

Why Menlo Park, CA?

Menlo Park, CA, is a vibrant hub of innovation and technology. Located in the heart of Silicon Valley, it offers a unique blend of professional opportunities and a high quality of life. Here are a few reasons why working in Menlo Park is a great choice:

• Proximity to industry leaders and startups, fostering a dynamic and collaborative environment.
• Access to top-tier talent and a highly skilled workforce.
• Numerous networking and professional development opportunities.
• A thriving cultural scene with diverse dining and entertainment options.
• Beautiful weather and access to outdoor activities, including hiking, biking, and water sports.
• Excellent schools and a family-friendly atmosphere.

Career Path

At Snowflake, we are committed to providing our employees with opportunities for growth and advancement. As a Software Engineer in Customer Experience Engineering, you can progress through various levels, taking on increasing responsibilities and leadership roles. Potential career paths include:

• Senior Software Engineer: Lead projects, mentor junior engineers, and contribute to architectural decisions.
• Staff Software Engineer: Drive technical innovation, influence product strategy, and provide technical leadership across the team.
• Principal Software Engineer: Act as a subject matter expert, guiding the team on complex technical challenges and shaping the future of the platform.
• Engineering Manager: Lead and manage a team of engineers, fostering their growth and development while ensuring the successful delivery of projects.

Salary & Benefits

Snowflake offers a competitive salary and benefits package that includes:

• Competitive base salary
• Comprehensive health insurance (medical, dental, and vision)
• Paid time off (vacation, sick leave, and holidays)
• Retirement plan (401(k) with company match)
• Employee stock options
• Professional development opportunities (training, conferences, and certifications)
• Wellness programs (gym membership discounts, wellness challenges)
• Generous parental leave
• Life insurance
• Disability insurance
• Flexible spending accounts (FSA)
• Commuter benefits
• Employee assistance program (EAP)

Innovation Culture

Snowflake fosters a culture of innovation, collaboration, and continuous learning. We encourage our employees to challenge ordinary thinking, push the pace of innovation, and build a future for themselves and the company. We value:

• Impact: Making a meaningful difference in the lives of our customers and the world around us.
• Innovation: Constantly seeking new and better ways to solve problems and improve our platform.
• Collaboration: Working together as a team to achieve common goals.
• Integrity: Acting with honesty, transparency, and respect in all our interactions.
• Customer Focus: Putting the needs of our customers first.

How to Apply

To apply for the Software Engineer - Customer Experience Engineering position at Snowflake, please visit our careers site at careers.snowflake.com. Follow the instructions to submit your resume and cover letter. We look forward to hearing from you!

FAQ

1. What are the key technologies used by the Customer Experience Engineering team? The team primarily uses React, TypeScript, Nginx, Node.js, and Java. Experience with these technologies is highly valued.
2. What type of data will I be working with? You will be working with a wide variety of data sources, including structured and unstructured data.
3. What are the opportunities for professional growth at Snowflake? Snowflake offers a variety of career paths and opportunities for professional development, including training, conferences, and certifications.
4. What is the work environment like at Snowflake? Snowflake fosters a culture of innovation, collaboration, and continuous learning. We encourage our employees to challenge ordinary thinking and push the pace of innovation.
5. What are the benefits of working in Menlo Park, CA? Menlo Park offers a vibrant blend of professional opportunities and a high quality of life, with proximity to industry leaders, access to top-tier talent, and a thriving cultural scene.
6. How does Snowflake support employee well-being? Snowflake offers a comprehensive wellness program that includes gym membership discounts, wellness challenges, and an employee assistance program.
7. What is Snowflake's approach to customer experience? Snowflake is dedicated to empowering enterprises to achieve their full potential. We aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts.
8. What is the interview process like for this role? The interview process typically involves a phone screening, a technical interview, and an interview with the hiring manager and team members.
9. How does Snowflake handle sensitive data? Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
10. What is the typical team size for Customer Experience Engineering? Team sizes vary, but typically consist of 5-10 engineers.